Support Board
Date/Time: Thu, 03 Jul 2025 14:04:17 +0000
Post From: RE: Sierra Chart and Denali billing
| [2021-03-17 15:43:48] |
| User225602 - Posts: 3 |
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I am very frustrated. I thought I was doing a good thing by signing up through Sierra Chart directly for billing and the Denali service. I have been told by my broker that they will no longer be able to offer support and that Sierra Chart will be doing all support in the future. The problem is that Sierra Chart does NOT intend to have phone support even though you are now handling Sierra Chart and Denali for me. This is not okay with me. What will happen if my computer goes down or there is some issue that needs immediate response with a trade. This can't be true. Surely, you would not think that it is okay for you to be the middle man for the exchange with no emergency backup for traders? I knew that you didn't offer phone support for the platform but it never occurred to me that anyone would attempt this without phone support. What would one do in case of an emergency. I am very frustrated because it has taken me a very long time to learn your software and it looks like now, I must switch platforms. I am also very upset that I already paid for the software and Denali but didn't need to because I am paid through the end of the month for CQG and Sierra Chart. Please respond ASAP so I know if this no phone support for trades is true so that I can make other arrangements immediately. Regards, |