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Date/Time: Fri, 03 May 2024 13:26:07 +0000



Elevating Subinstance to Instance 1

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[2021-03-15 21:31:27]
Gedman - Posts: 19
I have been using a 3 Instance SC set-up.
Instance 1 is a stand alone chartbook that I have only used to download new data to.
Instances 2 and 3 are art stand alone chartbooks that I distribute new data to from Instance 1.
By error I attempted to download new data directly to Instance 1. The result is that the chart portion of Instance 1 turned into a blank black screen.

Is is possible for me to change Instance 2 in my second chartbook into Instance 1,
and then change Instance 3 in the third chartbook into Instance 2.
Thus, I would end up with two chartbooks.
[2021-03-16 02:52:57]
Sierra Chart Engineering - Posts: 104368
. The result is that the chart portion of Instance 1 turned into a blank black screen.
We do not know why this is the case.

Is is possible for me to change Instance 2 in my second chartbook into Instance 1,
and then change Instance 3 in the third chartbook into Instance 2.
No, but you can copy files from the Data Files Folder from those installations to the main instance of Sierra Chart. Refer to:
General Settings Window: Data Files Folder (Global Settings >> General Settings >> Paths >> Files and Folder Paths)
Sierra Chart Support - Engineering Level

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