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Direct MessagesDate/Time: Thu, 02 May 2024 17:19:47 +0000
I just paid my fees through AMP and now you are asking me to pay again? Why?
View Count: 588
| [2021-03-11 19:08:05] |
| User778625 - Posts: 4 |
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I need to get this resolved asap as I am not able to get connected.
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| [2021-03-11 20:09:24] |
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Your Sierra Chart account is active at this time. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Try connecting to the data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-11 20:44:31] |
| User778625 - Posts: 4 |
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Still does not work...i keep getting this message: -Notice: Your Sierra Chart account has a trading account for the SC Order Routing service and your Sierra Chart services balance is below 5 USD. To continue to have access to the service to pay for order fills, you need to add additional credit to your account. You will need to make a payment of 42 USD. - IMPORTANT NOTICE: Billing Change April 2021. For complete details, refer to this Support Board Post. - Sierra Chart now has a new high-quality extended/full order book EUREX data feed which is part of the Denali Exchange Data Feed. For the technical details of this data feed, refer to EUREX Technical Information. To use this data feed, refer to the Denali Exchange Data Feed EUREX setup instructions. - New SC Exchange Data Feed Pricing and Low Cost Access to US Equities Data - Notice: Upcoming changes starting January 1, 2021 regarding historical Intraday and Daily data affecting CQG, Interactive Brokers. -Technical Notice: Custom Study Improperly Altering Time Scale of Chart. |
| [2021-03-11 21:07:06] |
| User778625 - Posts: 4 |
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I am also getting this Service Connection Error
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 Service Connection Error.pdf - Attached On 2021-03-11 21:06:32 UTC - Size: 76.83 KB - 197 views |
| [2021-03-11 21:53:15] |
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The messages you quoted in post #3 have no relevancy to the issue. You are running into a CQG connection issue and we are familiar with that. In your case, you have a connectivity problem to CQG causing a lot of connections, and then they blocked you connecting for the rest of the day. So users can understand, when we get burdened with all of this stuff over months, why we say we do not recommend CQG. This was one of the main reasons that due to these connectivity issues. But anyway we understand this is the only reasonable choice that your broker is supporting at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-11 21:53:31
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| [2021-03-11 22:02:13] |
| User778625 - Posts: 4 |
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CQG was not my choice...I was running TT services just fine before the outage and AMP told us to go to CQG...so what now? How does this get resolved?
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| [2021-03-11 22:34:05] |
| John - SC Support - Posts: 31323 |
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You need to let AMP know about the error message you are getting. They will be able to take care of that for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 04:33:07] |
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You will be able to connect tomorrow. We do not think contacting your broker will help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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