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Date/Time: Mon, 27 Jun 2022 02:24:27 +0000



Market Data Feed

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[2014-03-03 03:35:58]
User56540 - Posts: 16
I was out of town from February 24 - 28 and not able to use my SC trading platform. During that time my subscription for Market Data Feed was suspended because the balance fell below $35.

The last time I updated my charts was February 23.

Today I paid for the Data Service, and activated the service, which is active until the end of March.

I have a trading account with TD Ameritrade.

Now, my charts will not up date beyond the last update date, February 23.

Why?

Thanks


[2014-03-03 04:41:57]
Sierra Chart Engineering - Posts: 103470
You need to enable the CME Exchange following the instructions at 1, 2, 3, 6, 7 here:
https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions

However, this does not explain why you do not get historical data to the current time on a 10 minute delay. Restart Sierra Chart. If you still have a problem we need to see the Sierra Chart Message Log.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-04 00:02:11
[2014-03-03 21:11:43]
User56540 - Posts: 16
This is the Message Log


Software version: 1090 | 2014-03-03 15:59:19
Usage end date: 2014-03-07 | 2014-03-03 15:59:19
Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 15:59:19
Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-03 15:59:19
Received 1 data feed usernames. | 2014-03-03 15:59:19
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 15:59:19
Active service: TD Ameritrade | 2014-03-03 15:59:19
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-03 15:59:19
2014-03-03 12:59:19 Local computer clock time | 2014-03-03 15:59:19
2014-03-03 20:59:19 GMT time | 2014-03-03 15:59:19
2014-03-03 15:59:19 Time zone adjusted time | 2014-03-03 15:59:19
Time difference to server time: 0 seconds. | 2014-03-03 15:59:19
Program path: C:\SierraChart\ | 2014-03-03 15:59:19
Data Files path: C:\SierraChart\Data\ | 2014-03-03 15:59:19
OS Version Number: 6.1 | 2014-03-03 15:59:19

Checking for new symbol settings for tda | 2014-03-03 15:59:19
Symbol settings are up-to-date for tda | 2014-03-03 15:59:19

TD Ameritrade: Connecting. | 2014-03-03 15:59:24
Logging in... (Step 1 of 3) | 2014-03-03 15:59:24
TD Ameritrade: Authorized for streamer data. | 2014-03-03 15:59:25
TD Ameritrade: Authorized for streamer data. | 2014-03-03 15:59:25
TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-03-03 15:59:25
TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-03-03 15:59:25
TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-03-03 15:59:25
TD Ameritrade: Connected. | 2014-03-03 15:59:26
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09
TD Ameritrade - Starting real-time market data updates for: /ESH4 | 2014-03-03 16:06:09
HD Request # 2 - Downloading Intraday chart data for /ESH4 to the file [ESH4.scid. Service: tda | 2014-03-03 16:06:09
HD Request # 2 - Download start Date-Time: 2014-02-23 20:20:00.0 | 2014-03-03 16:06:09
HD Request # 2 - Requesting 8 days of historical Minute data. | 2014-03-03 16:06:09
SC Market Stats - Starting real-time market data updates for: $TICK | 2014-03-03 16:06:09
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 16:06:09
HD Request # 3 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 16:06:09
HD Request # 3 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 16:06:09
HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 16:06:09
Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09
SC Market Stats - Starting real-time market data updates for: $NSHF | 2014-03-03 16:06:09
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:09
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:09
The network socket is connected. | 2014-03-03 16:06:10
HD Request # 3 - Sending historical data logon request message. | 2014-03-03 16:06:10
HD Request # 2 - Error downloading historical Intraday data for /ESH4. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-03-03 16:06:10
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH4 | 2014-03-03 16:06:10
HD Request # 2 - Intraday download COMPLETE for /ESH4 | 2014-03-03 16:06:10
Real-time Intraday chart data file updates started for /ESH4 | 2014-03-03 16:06:10

TD Ameritrade: Streamer request #15 sent. | 2014-03-03 16:06:10
TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2014-03-03 16:06:11
TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2014-03-03 16:06:11
TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 02-1 | 2014-03-03 16:06:11
HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:16
The network socket for historical data has been closed. | 2014-03-03 16:06:16
HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 16:06:16
HD Request # 3 - Intraday download COMPLETE for $TICK | 2014-03-03 16:06:16
Real-time Intraday chart data file updates started for $TICK | 2014-03-03 16:06:16

HD Request # 4 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 16:06:16
HD Request # 4 - Download start Date-Time: 2014-02-28 18:50:00.0 | 2014-03-03 16:06:16
HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-03 16:06:16
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 16:06:16
The network socket is connected. | 2014-03-03 16:06:16
HD Request # 4 - Sending historical data logon request message. | 2014-03-03 16:06:16
HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:23
HD Request # 4 - Decompressing data. | 2014-03-03 16:06:23
HD Request # 4 - Receiving Intraday data for $NSHF starting at 2014-02-28 18:50:00 | 2014-03-03 16:06:24
HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-03 09:30:02 | 2014-03-03 16:06:24
The network socket for historical data has been closed. | 2014-03-03 16:06:24
HD Request # 4 - Received 23778 records from 2014-02-28 18:50:00 to 2014-03-03 16:06:23 (2.9 days) and wrote 23777 records for $NSHF | 2014-03-03 16:06:24
HD Request # 4 - Intraday download COMPLETE for $NSHF | 2014-03-03 16:06:24
Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 16:06:24

Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:24
Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:25
Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:06:30
SC Market Stats: Disconnected from the server. | 2014-03-03 16:06:31
SC Market Stats: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:31
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 16:06:33
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:33
Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:06:54
SC Market Stats: Disconnected from the server. | 2014-03-03 16:06:54
SC Market Stats: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:54
SC Market Stats: Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-03 16:06:56
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:56
The network socket is connected. | 2014-03-03 16:06:56
SC Market Stats: Connected to server. | 2014-03-03 16:06:56
SC Market Stats: Sending logon request message. | 2014-03-03 16:06:56
Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 16:06:56
Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 16:06:56
Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 16:06:56
Sierra Chart: Disconnected from the server. | 2014-03-03 16:06:56
Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:56
SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-03 16:06:58
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 16:06:58
The network socket is connected. | 2014-03-03 16:06:58
SC Market Stats: Connected to server. | 2014-03-03 16:06:58
SC Market Stats: Sending logon request message. | 2014-03-03 16:06:58
SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 16:06:58
SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 16:06:58
SC Market Stats - Successfully connected. | 2014-03-03 16:06:58
SC Market Stats - Restarting real-time data updates for symbol: $NSHF | 2014-03-03 16:06:58
SC Market Stats - Restarting real-time data updates for symbol: $TICK | 2014-03-03 16:06:58
HD Request # 5 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 16:06:58
HD Request # 5 - Download start Date-Time: 2014-03-03 16:06:23.0 | 2014-03-03 16:06:58
HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2014-03-03 16:06:58
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:58
The network socket is connected. | 2014-03-03 16:06:58
HD Request # 5 - Sending historical data logon request message. | 2014-03-03 16:06:58
HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:59
HD Request # 5 - Decompressing data. | 2014-03-03 16:06:59
HD Request # 5 - Receiving Intraday data for $NSHF starting at 2014-03-03 16:06:23 | 2014-03-03 16:06:59
HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-03 16:06:24 | 2014-03-03 16:06:59
The network socket for historical data has been closed. | 2014-03-03 16:06:59
HD Request # 5 - Received 36 records from 2014-03-03 16:06:23 to 2014-03-03 16:06:58 (35.0 seconds) and wrote 35 records for $NSHF | 2014-03-03 16:06:59
HD Request # 5 - Intraday download COMPLETE for $NSHF | 2014-03-03 16:06:59
Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 16:06:59

HD Request # 6 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 16:06:59
HD Request # 6 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 16:06:59
HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 16:06:59
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:59
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:59
The network socket is connected. | 2014-03-03 16:06:59
HD Request # 6 - Sending historical data logon request message. | 2014-03-03 16:06:59
Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:59
HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:07:05
The network socket for historical data has been closed. | 2014-03-03 16:07:05
HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 16:07:05
HD Request # 6 - Intraday download COMPLETE for $TICK | 2014-03-03 16:07:05
Real-time Intraday chart data file updates started for $TICK | 2014-03-03 16:07:05


[2014-03-03 23:57:45]
Sierra Chart Engineering - Posts: 103470
1. You still need to enable the CME Exchange. This has not been done. It can be done here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

You cannot get the CME data without enabling that exchange.

2. You also need to use the new TICK-NYSE symbol and other market statistics symbols:
http://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-04 02:01:24]
User56540 - Posts: 16

I enabled the CME Exchange and I get an error DOWN LOAD FAILED.

Charts still will not update since last proper operation, February 23.

Also, I changed the TICK symbol and TICK chart failed to load any data, so I did not save the change.

This is the latest Log:

Software version: 1090 | 2014-03-03 20:46:37
Usage end date: 2014-03-07 | 2014-03-03 20:46:37
Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 20:46:37
Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-03 20:46:37
Enabled for: CME with exchange fee trading waiver. | 2014-03-03 20:46:37
Received 1 data feed usernames. | 2014-03-03 20:46:37
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 20:46:37
Active service: TD Ameritrade | 2014-03-03 20:46:37
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-03 20:46:37
2014-03-03 17:46:37 Local computer clock time | 2014-03-03 20:46:37
2014-03-04 01:46:37 GMT time | 2014-03-03 20:46:37
2014-03-03 20:46:37 Time zone adjusted time | 2014-03-03 20:46:37
Time difference to server time: 1 seconds. | 2014-03-03 20:46:37
Program path: C:\SierraChart\ | 2014-03-03 20:46:37
Data Files path: C:\SierraChart\Data\ | 2014-03-03 20:46:37
OS Version Number: 6.1 | 2014-03-03 20:46:37

Checking for new symbol settings for tda | 2014-03-03 20:46:37
Symbol settings are up-to-date for tda | 2014-03-03 20:46:37

TD Ameritrade: Connecting. | 2014-03-03 20:46:42
Logging in... (Step 1 of 3) | 2014-03-03 20:46:42
TD Ameritrade: Authorized for streamer data. | 2014-03-03 20:46:42
TD Ameritrade: Authorized for streamer data. | 2014-03-03 20:46:42
TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-03-03 20:46:42
TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-03-03 20:46:43
TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-03-03 20:46:43
TD Ameritrade: Connected. | 2014-03-03 20:46:43
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58
Mapping /ESH4 to /ESH4. Service code: cme | 2014-03-03 20:46:58
SC Exchange Data - Starting real-time market data updates for: /ESH4 | 2014-03-03 20:46:58
Using username 0 | 2014-03-03 20:46:58
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-03 20:46:58
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-03 20:46:58
HD Request # 2 - Downloading Intraday chart data for /ESH4 to the file [ESH4.scid. Service: cme | 2014-03-03 20:46:58
HD Request # 2 - Download start Date-Time: 2014-02-23 20:20:00.0 | 2014-03-03 20:46:58
HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-03 20:46:58
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-03 20:46:58
SC Market Stats - Starting real-time market data updates for: $TICK | 2014-03-03 20:46:58
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 20:46:58
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:46:58
Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58
SC Market Stats - Starting real-time market data updates for: $NSHF | 2014-03-03 20:46:58
The network socket is connected. | 2014-03-03 20:46:58
SC Exchange Data: Connected to server. | 2014-03-03 20:46:58
SC Exchange Data: Sending logon request message. | 2014-03-03 20:46:58
The network socket is connected. | 2014-03-03 20:46:58
SC Market Stats: Connected to server. | 2014-03-03 20:46:58
SC Market Stats: Sending logon request message. | 2014-03-03 20:46:58
The network socket is connected. | 2014-03-03 20:46:58
HD Request # 2 - Sending historical data logon request message. | 2014-03-03 20:46:58
SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 20:46:58
SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:46:58
SC Exchange Data - Successfully connected. | 2014-03-03 20:46:58
SC Exchange Data - Restarting real-time data updates for symbol: /ESH4 -> /ESH4 | 2014-03-03 20:46:58
Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:46:58
Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:46:58
Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:46:58
Sierra Chart: Disconnected from the server. | 2014-03-03 20:46:58
Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:46:58
HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:46:58
Real-time data for symbol /ESH4 is currently unavailable. | 2014-03-03 20:46:58
HD Request # 2 - Error downloading historical Intraday data for /ESH4. Historical data file not available for symbol. | 2014-03-03 20:46:58
The network socket for historical data has been closed. | 2014-03-03 20:46:58
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH4 | 2014-03-03 20:46:58
HD Request # 2 - Intraday download COMPLETE for /ESH4 | 2014-03-03 20:46:58
Real-time Intraday chart data file updates started for /ESH4 | 2014-03-03 20:46:58

HD Request # 3 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 20:46:58
HD Request # 3 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 20:46:58
HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 20:46:58
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:46:58
The network socket is connected. | 2014-03-03 20:46:58
HD Request # 3 - Sending historical data logon request message. | 2014-03-03 20:46:58
HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:46:59
The network socket for historical data has been closed. | 2014-03-03 20:46:59
HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 20:46:59
HD Request # 3 - Intraday download COMPLETE for $TICK | 2014-03-03 20:46:59
Real-time Intraday chart data file updates started for $TICK | 2014-03-03 20:46:59

HD Request # 4 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 20:46:59
HD Request # 4 - Download start Date-Time: 2014-03-03 19:10:00.0 | 2014-03-03 20:46:59
HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-03 20:46:59
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 20:46:59
The network socket is connected. | 2014-03-03 20:46:59
HD Request # 4 - Sending historical data logon request message. | 2014-03-03 20:46:59
HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:00
HD Request # 4 - Decompressing data. | 2014-03-03 20:47:00
HD Request # 4 - Receiving Intraday data for $NSHF starting at 2014-03-03 19:10:00 | 2014-03-03 20:47:00
The network socket for historical data has been closed. | 2014-03-03 20:47:00
HD Request # 4 - Received 1 record from 2014-03-03 19:10:00 to 2014-03-03 19:10:00 (0.0 seconds) and wrote 0 records for $NSHF | 2014-03-03 20:47:00
HD Request # 4 - Intraday download COMPLETE for $NSHF | 2014-03-03 20:47:00
Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 20:47:00

Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:00
SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 20:47:00
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:47:00
The network socket is connected. | 2014-03-03 20:47:00
SC Market Stats: Connected to server. | 2014-03-03 20:47:00
SC Market Stats: Sending logon request message. | 2014-03-03 20:47:00
Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:47:00
Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:00
Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:47:00
Sierra Chart: Disconnected from the server. | 2014-03-03 20:47:00
Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:47:00
Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:01
SC Market Stats: Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-03 20:47:02
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:47:02
The network socket is connected. | 2014-03-03 20:47:02
SC Market Stats: Connected to server. | 2014-03-03 20:47:02
SC Market Stats: Sending logon request message. | 2014-03-03 20:47:02
Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:47:03
Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:03
Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:47:03
Sierra Chart: Disconnected from the server. | 2014-03-03 20:47:03
Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:47:03
SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-03 20:47:05
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 20:47:05
The network socket is connected. | 2014-03-03 20:47:05
SC Market Stats: Connected to server. | 2014-03-03 20:47:05
SC Market Stats: Sending logon request message. | 2014-03-03 20:47:05
SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 20:47:05
SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:05
SC Market Stats - Successfully connected. | 2014-03-03 20:47:05
SC Market Stats - Restarting real-time data updates for symbol: $NSHF | 2014-03-03 20:47:05
SC Market Stats - Restarting real-time data updates for symbol: $TICK | 2014-03-03 20:47:05
HD Request # 5 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 20:47:05
HD Request # 5 - Download start Date-Time: 2014-03-03 19:10:00.0 | 2014-03-03 20:47:05
HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2014-03-03 20:47:05
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:47:05
The network socket is connected. | 2014-03-03 20:47:05
HD Request # 5 - Sending historical data logon request message. | 2014-03-03 20:47:05
Real-time data for symbol $NSHF is currently unavailable. | 2014-03-03 20:47:05
Real-time data for symbol $TICK is currently unavailable. | 2014-03-03 20:47:05
HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:05
HD Request # 5 - Decompressing data. | 2014-03-03 20:47:05
HD Request # 5 - Receiving Intraday data for $NSHF starting at 2014-03-03 19:10:00 | 2014-03-03 20:47:05
The network socket for historical data has been closed. | 2014-03-03 20:47:05
HD Request # 5 - Received 1 record from 2014-03-03 19:10:00 to 2014-03-03 19:10:00 (0.0 seconds) and wrote 0 records for $NSHF | 2014-03-03 20:47:05
HD Request # 5 - Intraday download COMPLETE for $NSHF | 2014-03-03 20:47:05
Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 20:47:05

HD Request # 6 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 20:47:05
HD Request # 6 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 20:47:05
HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 20:47:05
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:47:05
The network socket is connected. | 2014-03-03 20:47:06
HD Request # 6 - Sending historical data logon request message. | 2014-03-03 20:47:06
HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:06
Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:06
The network socket for historical data has been closed. | 2014-03-03 20:47:06
HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 20:47:06
HD Request # 6 - Intraday download COMPLETE for $TICK | 2014-03-03 20:47:06
Real-time Intraday chart data file updates started for $TICK | 2014-03-03 20:47:06

Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:06

[2014-03-04 03:29:26]
Sierra Chart - Max - Posts: 5144
Update Sierra Chart by selecting Help >> Download Current Version. This must be done.

Perform a Full Reset of the symbol settings following the steps here:

http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps

The new TICK symbol is TICK-NYSE
Sierra Chart Support
Date Time Of Last Edit: 2014-03-04 16:46:32
[2014-03-04 13:53:32]
User56540 - Posts: 16

I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES?

Thanks
[2014-03-04 14:10:43]
User42850 - Posts: 3
I can´t receive The Sierra Chart Real-Time Data Feed. I paid 35$. I have the latest version of Sierra Chart and of TWS from Interactive Brokers, where I have my account. I made all according to Your introduction, but it doesn´t work. The TICK-NQ (M) works.

Thanks

Software version: 1099 | 2014-03-04 15:06:06
Usage end date: 2014-08-15 | 2014-03-04 15:06:06
Enabled for: Sierra Chart Historical Data Service. | 2014-03-04 15:06:06
Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-04 15:06:06
Received 1 data feed usernames. | 2014-03-04 15:06:06
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-04 15:06:06
Active service: Interactive Brokers | 2014-03-04 15:06:06
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-04 15:06:06
2014-03-04 15:06:06 Local computer clock time | 2014-03-04 15:06:06
2014-03-04 14:06:06 GMT time | 2014-03-04 15:06:06
2014-03-04 15:06:06 Time zone adjusted time | 2014-03-04 15:06:06
Time difference to server time: 1 seconds. | 2014-03-04 15:06:06
Program path: C:\SierraChart\ | 2014-03-04 15:06:06
Data Files path: C:\SierraChart\Data\ | 2014-03-04 15:06:06
OS Version Number: 6.1 | 2014-03-04 15:06:06

Checking for new symbol settings for ib | 2014-03-04 15:06:06
Symbol settings are up-to-date for ib | 2014-03-04 15:06:07
Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2014-03-04 15:06:08
Completed checking of 5 Intraday data files (*.scid). | 2014-03-04 15:06:10
Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:12
Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:12
Chart #8 is performing a full recalculation because it has been tagged. Chartbook: 2014-03.cht | 2014-03-04 15:06:12
HD Request # 2 - Downloading Intraday chart data for TICK-NQ to the file TICK-NQ.scid. Service: statscalc | 2014-03-04 15:06:12
HD Request # 2 - Download start Date-Time: 2014-03-04 15:05:57.0 | 2014-03-04 15:06:12
HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2014-03-04 15:06:12
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-04 15:06:12
The network socket is connected. | 2014-03-04 15:06:12
HD Request # 2 - Sending historical data logon request message. | 2014-03-04 15:06:12
HD Request # 2 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-04 14:05:57. Record interval: 0 | 2014-03-04 15:06:13
HD Request # 2 - Decompressing data. | 2014-03-04 15:06:13
HD Request # 2 - Receiving Intraday data for TICK-NQ starting at 2014-03-04 15:05:57 | 2014-03-04 15:06:13
HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-04 15:05:58 | 2014-03-04 15:06:13
HD Request # 2 - Historical data for TICK-NQ is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-03-04 15:06:13
The network socket for historical data has been closed. | 2014-03-04 15:06:13
HD Request # 2 - Received 16 records from 2014-03-04 15:05:57 to 2014-03-04 15:06:12 (15.0 seconds) and wrote 15 records for TICK-NQ | 2014-03-04 15:06:13
HD Request # 2 - Intraday download COMPLETE for TICK-NQ | 2014-03-04 15:06:13

Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-04 15:06:13
The network socket is connected. | 2014-03-04 15:06:13
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-04 15:06:13
TWS server version: 70 | 2014-03-04 15:06:15
IB: Connected. Waiting for account information. | 2014-03-04 15:06:15
IB Account information received. | 2014-03-04 15:06:15
Connected to IB Live account. | 2014-03-04 15:06:15
Interactive Brokers: Requesting Trade Positions for account: U379875 | 2014-03-04 15:06:15
Next valid order ID: 1 | 2014-03-04 15:06:15
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-04 15:06:15
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-03-04 15:06:15
Next valid order ID: 1 | 2014-03-04 15:06:15
IB Account information received. | 2014-03-04 15:06:15
Connected to IB Live account. | 2014-03-04 15:06:15
Interactive Brokers - Starting real-time market data updates for: NQ-201403-GLOBEX | 2014-03-04 15:06:15
Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2014-03-04 15:06:15
Subscribing to symbol: NQ SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-04 15:06:15
Interactive Brokers: Received Trade Positions download end message for account U379875 | 2014-03-04 15:06:15
HD Request # 3 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: ib | 2014-03-04 15:06:15
HD Request # 3 - Download start Date-Time: 2014-03-04 15:05:57.0 | 2014-03-04 15:06:15
HD Request # 3 - Requesting a total of 0 days and 4818 seconds. | 2014-03-04 15:06:15
HD Request # 3 - IB Backfill - Seconds requested: 4818. Seconds Remaining: 0. | 2014-03-04 15:06:15
HD Request # 3 - Requesting 4818 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:15 for NQ-201403-GLOBEX | 2014-03-04 15:06:15
Interactive Brokers - Starting real-time market data updates for: ES-201403-GLOBEX | 2014-03-04 15:06:15
Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2014-03-04 15:06:15
Subscribing to symbol: ES SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-04 15:06:15
Interactive Brokers - Starting real-time market data updates for: YM-201403-ECBOT | 2014-03-04 15:06:15
Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2014-03-04 15:06:15
Subscribing to symbol: YM SecType: FUT Expiry: 201403 Exchange: ECBOT Currency: Multiplier: | 2014-03-04 15:06:15
SC Market Stats - Starting real-time market data updates for: TICK-NQ | 2014-03-04 15:06:15
SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-04 15:06:15
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-04 15:06:15
HD Request # 4 - Downloading Intraday chart data for TICK-NQ to the file TICK-NQ.scid. Service: statscalc | 2014-03-04 15:06:15
HD Request # 4 - Download start Date-Time: 2014-03-04 15:06:12.0 | 2014-03-04 15:06:15
HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2014-03-04 15:06:15
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-04 15:06:15
The network socket is connected. | 2014-03-04 15:06:15
SC Market Stats: Connected to server. | 2014-03-04 15:06:15
SC Market Stats: Sending logon request message. | 2014-03-04 15:06:15
The network socket is connected. | 2014-03-04 15:06:16
HD Request # 4 - Sending historical data logon request message. | 2014-03-04 15:06:16
SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-04 15:06:16
SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-04 15:06:16
SC Market Stats - Successfully connected. | 2014-03-04 15:06:16
SC Market Stats - Restarting real-time data updates for symbol: TICK-NQ | 2014-03-04 15:06:16
HD Request # 3 - Processing historical data message from TWS | 2014-03-04 15:06:16
HD Request # 3 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:16
HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:16
HD Request # 3 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:16
HD Request # 4 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-04 14:06:12. Record interval: 0 | 2014-03-04 15:06:16
HD Request # 4 - Decompressing data. | 2014-03-04 15:06:16
HD Request # 4 - Receiving Intraday data for TICK-NQ starting at 2014-03-04 15:06:12 | 2014-03-04 15:06:16
HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:13 | 2014-03-04 15:06:16
The network socket for historical data has been closed. | 2014-03-04 15:06:16
HD Request # 4 - Received 4 records from 2014-03-04 15:06:12 to 2014-03-04 15:06:15 (3.0 seconds) and wrote 3 records for TICK-NQ | 2014-03-04 15:06:16
HD Request # 4 - Intraday download COMPLETE for TICK-NQ | 2014-03-04 15:06:16
Real-time Intraday chart data file updates started for TICK-NQ | 2014-03-04 15:06:16

HD Request # 3 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for NQ-201403-GLOBEX | 2014-03-04 15:06:19
HD Request # 3 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-03-04 15:06:19
Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-03-04 15:06:19

HD Request # 5 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: ib | 2014-03-04 15:06:19
HD Request # 5 - Download start Date-Time: 2014-03-04 15:05:58.0 | 2014-03-04 15:06:19
HD Request # 5 - Requesting a total of 0 days and 4821 seconds. | 2014-03-04 15:06:19
HD Request # 5 - IB Backfill - Seconds requested: 4821. Seconds Remaining: 0. | 2014-03-04 15:06:19
HD Request # 5 - Requesting 4821 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:19 for ES-201403-GLOBEX | 2014-03-04 15:06:19
HD Request # 5 - Processing historical data message from TWS | 2014-03-04 15:06:19
HD Request # 5 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:19
HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:19
HD Request # 5 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:19
IB: Requesting historical order fills for account U379875 | 2014-03-04 15:06:20
Interactive Brokers: Received Open orders end message. | 2014-03-04 15:06:20
HD Request # 5 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for ES-201403-GLOBEX | 2014-03-04 15:06:22
HD Request # 5 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-03-04 15:06:22
Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-03-04 15:06:22

HD Request # 6 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: ib | 2014-03-04 15:06:22
HD Request # 6 - Download start Date-Time: 2014-03-04 15:05:58.0 | 2014-03-04 15:06:22
HD Request # 6 - Requesting a total of 0 days and 4824 seconds. | 2014-03-04 15:06:22
HD Request # 6 - IB Backfill - Seconds requested: 4824. Seconds Remaining: 0. | 2014-03-04 15:06:22
HD Request # 6 - Requesting 4824 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:22 for YM-201403-ECBOT | 2014-03-04 15:06:22
Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:22
HD Request # 6 - Processing historical data message from TWS | 2014-03-04 15:06:22
HD Request # 6 - Receiving Intraday data for YM-201403-ECBOT starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:22
HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:22
HD Request # 6 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:22
Chart #8 is performing a full recalculation because it has been tagged. Chartbook: 2014-03.cht | 2014-03-04 15:06:22
HD Request # 6 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for YM-201403-ECBOT | 2014-03-04 15:06:25
HD Request # 6 - Intraday download COMPLETE for YM-201403-ECBOT | 2014-03-04 15:06:25
Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2014-03-04 15:06:25



[2014-03-04 14:48:40]
User56540 - Posts: 16

The response to my question is a log from user 42850. My question is:

I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES?

Thanks
[2014-03-04 16:47:48]
Sierra Chart Engineering - Posts: 103470

I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES?

Thanks
Yes.

Also, another user has posted in this thread. We did not post that Message Log.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-04 16:55:47]
Sierra Chart Engineering - Posts: 103470
I can´t receive The Sierra Chart Real-Time Data Feed. I paid 35$. I have the latest version of Sierra Chart and of TWS from Interactive Brokers, where I have my account. I made all according to Your introduction, but it doesn´t work. The TICK-NQ (M) works.

The problem is you need to enable the CME exchange on this page:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

Otherwise, you cannot receive the real-time or historical CME data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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