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| [2014-03-03 03:35:58] |
| User56540 - Posts: 16 |
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I was out of town from February 24 - 28 and not able to use my SC trading platform. During that time my subscription for Market Data Feed was suspended because the balance fell below $35. The last time I updated my charts was February 23. Today I paid for the Data Service, and activated the service, which is active until the end of March. I have a trading account with TD Ameritrade. Now, my charts will not up date beyond the last update date, February 23. Why? Thanks |
| [2014-03-03 04:41:57] |
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You need to enable the CME Exchange following the instructions at 1, 2, 3, 6, 7 here: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions However, this does not explain why you do not get historical data to the current time on a 10 minute delay. Restart Sierra Chart. If you still have a problem we need to see the Sierra Chart Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-04 00:02:11
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| [2014-03-03 21:11:43] |
| User56540 - Posts: 16 |
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This is the Message Log Software version: 1090 | 2014-03-03 15:59:19 Usage end date: 2014-03-07 | 2014-03-03 15:59:19 Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 15:59:19 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-03 15:59:19 Received 1 data feed usernames. | 2014-03-03 15:59:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 15:59:19 Active service: TD Ameritrade | 2014-03-03 15:59:19 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-03 15:59:19 2014-03-03 12:59:19 Local computer clock time | 2014-03-03 15:59:19 2014-03-03 20:59:19 GMT time | 2014-03-03 15:59:19 2014-03-03 15:59:19 Time zone adjusted time | 2014-03-03 15:59:19 Time difference to server time: 0 seconds. | 2014-03-03 15:59:19 Program path: C:\SierraChart\ | 2014-03-03 15:59:19 Data Files path: C:\SierraChart\Data\ | 2014-03-03 15:59:19 OS Version Number: 6.1 | 2014-03-03 15:59:19 Checking for new symbol settings for tda | 2014-03-03 15:59:19 Symbol settings are up-to-date for tda | 2014-03-03 15:59:19 TD Ameritrade: Connecting. | 2014-03-03 15:59:24 Logging in... (Step 1 of 3) | 2014-03-03 15:59:24 TD Ameritrade: Authorized for streamer data. | 2014-03-03 15:59:25 TD Ameritrade: Authorized for streamer data. | 2014-03-03 15:59:25 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-03-03 15:59:25 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-03-03 15:59:25 TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-03-03 15:59:25 TD Ameritrade: Connected. | 2014-03-03 15:59:26 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09 TD Ameritrade - Starting real-time market data updates for: /ESH4 | 2014-03-03 16:06:09 HD Request # 2 - Downloading Intraday chart data for /ESH4 to the file [ESH4.scid. Service: tda | 2014-03-03 16:06:09 HD Request # 2 - Download start Date-Time: 2014-02-23 20:20:00.0 | 2014-03-03 16:06:09 HD Request # 2 - Requesting 8 days of historical Minute data. | 2014-03-03 16:06:09 SC Market Stats - Starting real-time market data updates for: $TICK | 2014-03-03 16:06:09 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 16:06:09 HD Request # 3 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 16:06:09 HD Request # 3 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 16:06:09 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 16:06:09 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:09 SC Market Stats - Starting real-time market data updates for: $NSHF | 2014-03-03 16:06:09 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:09 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:09 The network socket is connected. | 2014-03-03 16:06:10 HD Request # 3 - Sending historical data logon request message. | 2014-03-03 16:06:10 HD Request # 2 - Error downloading historical Intraday data for /ESH4. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-03-03 16:06:10 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH4 | 2014-03-03 16:06:10 HD Request # 2 - Intraday download COMPLETE for /ESH4 | 2014-03-03 16:06:10 Real-time Intraday chart data file updates started for /ESH4 | 2014-03-03 16:06:10 TD Ameritrade: Streamer request #15 sent. | 2014-03-03 16:06:10 TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2014-03-03 16:06:11 TDA Streamer Server Response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2014-03-03 16:06:11 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 02-1 | 2014-03-03 16:06:11 HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:16 The network socket for historical data has been closed. | 2014-03-03 16:06:16 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 16:06:16 HD Request # 3 - Intraday download COMPLETE for $TICK | 2014-03-03 16:06:16 Real-time Intraday chart data file updates started for $TICK | 2014-03-03 16:06:16 HD Request # 4 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 16:06:16 HD Request # 4 - Download start Date-Time: 2014-02-28 18:50:00.0 | 2014-03-03 16:06:16 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-03 16:06:16 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 16:06:16 The network socket is connected. | 2014-03-03 16:06:16 HD Request # 4 - Sending historical data logon request message. | 2014-03-03 16:06:16 HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:23 HD Request # 4 - Decompressing data. | 2014-03-03 16:06:23 HD Request # 4 - Receiving Intraday data for $NSHF starting at 2014-02-28 18:50:00 | 2014-03-03 16:06:24 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-03 09:30:02 | 2014-03-03 16:06:24 The network socket for historical data has been closed. | 2014-03-03 16:06:24 HD Request # 4 - Received 23778 records from 2014-02-28 18:50:00 to 2014-03-03 16:06:23 (2.9 days) and wrote 23777 records for $NSHF | 2014-03-03 16:06:24 HD Request # 4 - Intraday download COMPLETE for $NSHF | 2014-03-03 16:06:24 Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 16:06:24 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:24 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:25 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:06:30 SC Market Stats: Disconnected from the server. | 2014-03-03 16:06:31 SC Market Stats: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:31 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 16:06:33 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:33 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:06:54 SC Market Stats: Disconnected from the server. | 2014-03-03 16:06:54 SC Market Stats: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:54 SC Market Stats: Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-03 16:06:56 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:56 The network socket is connected. | 2014-03-03 16:06:56 SC Market Stats: Connected to server. | 2014-03-03 16:06:56 SC Market Stats: Sending logon request message. | 2014-03-03 16:06:56 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 16:06:56 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 16:06:56 Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 16:06:56 Sierra Chart: Disconnected from the server. | 2014-03-03 16:06:56 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 16:06:56 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-03 16:06:58 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 16:06:58 The network socket is connected. | 2014-03-03 16:06:58 SC Market Stats: Connected to server. | 2014-03-03 16:06:58 SC Market Stats: Sending logon request message. | 2014-03-03 16:06:58 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 16:06:58 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 16:06:58 SC Market Stats - Successfully connected. | 2014-03-03 16:06:58 SC Market Stats - Restarting real-time data updates for symbol: $NSHF | 2014-03-03 16:06:58 SC Market Stats - Restarting real-time data updates for symbol: $TICK | 2014-03-03 16:06:58 HD Request # 5 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 16:06:58 HD Request # 5 - Download start Date-Time: 2014-03-03 16:06:23.0 | 2014-03-03 16:06:58 HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2014-03-03 16:06:58 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 16:06:58 The network socket is connected. | 2014-03-03 16:06:58 HD Request # 5 - Sending historical data logon request message. | 2014-03-03 16:06:58 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:06:59 HD Request # 5 - Decompressing data. | 2014-03-03 16:06:59 HD Request # 5 - Receiving Intraday data for $NSHF starting at 2014-03-03 16:06:23 | 2014-03-03 16:06:59 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-03 16:06:24 | 2014-03-03 16:06:59 The network socket for historical data has been closed. | 2014-03-03 16:06:59 HD Request # 5 - Received 36 records from 2014-03-03 16:06:23 to 2014-03-03 16:06:58 (35.0 seconds) and wrote 35 records for $NSHF | 2014-03-03 16:06:59 HD Request # 5 - Intraday download COMPLETE for $NSHF | 2014-03-03 16:06:59 Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 16:06:59 HD Request # 6 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 16:06:59 HD Request # 6 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 16:06:59 HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 16:06:59 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 16:06:59 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:59 The network socket is connected. | 2014-03-03 16:06:59 HD Request # 6 - Sending historical data logon request message. | 2014-03-03 16:06:59 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 16:06:59 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 16:07:05 The network socket for historical data has been closed. | 2014-03-03 16:07:05 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 16:07:05 HD Request # 6 - Intraday download COMPLETE for $TICK | 2014-03-03 16:07:05 Real-time Intraday chart data file updates started for $TICK | 2014-03-03 16:07:05 |
| [2014-03-03 23:57:45] |
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1. You still need to enable the CME Exchange. This has not been done. It can be done here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges You cannot get the CME data without enabling that exchange. 2. You also need to use the new TICK-NYSE symbol and other market statistics symbols: http://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 02:01:24] |
| User56540 - Posts: 16 |
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I enabled the CME Exchange and I get an error DOWN LOAD FAILED. Charts still will not update since last proper operation, February 23. Also, I changed the TICK symbol and TICK chart failed to load any data, so I did not save the change. This is the latest Log: Software version: 1090 | 2014-03-03 20:46:37 Usage end date: 2014-03-07 | 2014-03-03 20:46:37 Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 20:46:37 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-03 20:46:37 Enabled for: CME with exchange fee trading waiver. | 2014-03-03 20:46:37 Received 1 data feed usernames. | 2014-03-03 20:46:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 20:46:37 Active service: TD Ameritrade | 2014-03-03 20:46:37 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-03 20:46:37 2014-03-03 17:46:37 Local computer clock time | 2014-03-03 20:46:37 2014-03-04 01:46:37 GMT time | 2014-03-03 20:46:37 2014-03-03 20:46:37 Time zone adjusted time | 2014-03-03 20:46:37 Time difference to server time: 1 seconds. | 2014-03-03 20:46:37 Program path: C:\SierraChart\ | 2014-03-03 20:46:37 Data Files path: C:\SierraChart\Data\ | 2014-03-03 20:46:37 OS Version Number: 6.1 | 2014-03-03 20:46:37 Checking for new symbol settings for tda | 2014-03-03 20:46:37 Symbol settings are up-to-date for tda | 2014-03-03 20:46:37 TD Ameritrade: Connecting. | 2014-03-03 20:46:42 Logging in... (Step 1 of 3) | 2014-03-03 20:46:42 TD Ameritrade: Authorized for streamer data. | 2014-03-03 20:46:42 TD Ameritrade: Authorized for streamer data. | 2014-03-03 20:46:42 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-03-03 20:46:42 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-03-03 20:46:43 TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-03-03 20:46:43 TD Ameritrade: Connected. | 2014-03-03 20:46:43 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58 Mapping /ESH4 to /ESH4. Service code: cme | 2014-03-03 20:46:58 SC Exchange Data - Starting real-time market data updates for: /ESH4 | 2014-03-03 20:46:58 Using username 0 | 2014-03-03 20:46:58 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-03 20:46:58 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-03 20:46:58 HD Request # 2 - Downloading Intraday chart data for /ESH4 to the file [ESH4.scid. Service: cme | 2014-03-03 20:46:58 HD Request # 2 - Download start Date-Time: 2014-02-23 20:20:00.0 | 2014-03-03 20:46:58 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-03 20:46:58 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-03 20:46:58 SC Market Stats - Starting real-time market data updates for: $TICK | 2014-03-03 20:46:58 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 20:46:58 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:46:58 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:46:58 SC Market Stats - Starting real-time market data updates for: $NSHF | 2014-03-03 20:46:58 The network socket is connected. | 2014-03-03 20:46:58 SC Exchange Data: Connected to server. | 2014-03-03 20:46:58 SC Exchange Data: Sending logon request message. | 2014-03-03 20:46:58 The network socket is connected. | 2014-03-03 20:46:58 SC Market Stats: Connected to server. | 2014-03-03 20:46:58 SC Market Stats: Sending logon request message. | 2014-03-03 20:46:58 The network socket is connected. | 2014-03-03 20:46:58 HD Request # 2 - Sending historical data logon request message. | 2014-03-03 20:46:58 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 20:46:58 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:46:58 SC Exchange Data - Successfully connected. | 2014-03-03 20:46:58 SC Exchange Data - Restarting real-time data updates for symbol: /ESH4 -> /ESH4 | 2014-03-03 20:46:58 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:46:58 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:46:58 Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:46:58 Sierra Chart: Disconnected from the server. | 2014-03-03 20:46:58 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:46:58 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:46:58 Real-time data for symbol /ESH4 is currently unavailable. | 2014-03-03 20:46:58 HD Request # 2 - Error downloading historical Intraday data for /ESH4. Historical data file not available for symbol. | 2014-03-03 20:46:58 The network socket for historical data has been closed. | 2014-03-03 20:46:58 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH4 | 2014-03-03 20:46:58 HD Request # 2 - Intraday download COMPLETE for /ESH4 | 2014-03-03 20:46:58 Real-time Intraday chart data file updates started for /ESH4 | 2014-03-03 20:46:58 HD Request # 3 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 20:46:58 HD Request # 3 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 20:46:58 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 20:46:58 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:46:58 The network socket is connected. | 2014-03-03 20:46:58 HD Request # 3 - Sending historical data logon request message. | 2014-03-03 20:46:58 HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:46:59 The network socket for historical data has been closed. | 2014-03-03 20:46:59 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 20:46:59 HD Request # 3 - Intraday download COMPLETE for $TICK | 2014-03-03 20:46:59 Real-time Intraday chart data file updates started for $TICK | 2014-03-03 20:46:59 HD Request # 4 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 20:46:59 HD Request # 4 - Download start Date-Time: 2014-03-03 19:10:00.0 | 2014-03-03 20:46:59 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-03 20:46:59 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 20:46:59 The network socket is connected. | 2014-03-03 20:46:59 HD Request # 4 - Sending historical data logon request message. | 2014-03-03 20:46:59 HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:00 HD Request # 4 - Decompressing data. | 2014-03-03 20:47:00 HD Request # 4 - Receiving Intraday data for $NSHF starting at 2014-03-03 19:10:00 | 2014-03-03 20:47:00 The network socket for historical data has been closed. | 2014-03-03 20:47:00 HD Request # 4 - Received 1 record from 2014-03-03 19:10:00 to 2014-03-03 19:10:00 (0.0 seconds) and wrote 0 records for $NSHF | 2014-03-03 20:47:00 HD Request # 4 - Intraday download COMPLETE for $NSHF | 2014-03-03 20:47:00 Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 20:47:00 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:00 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-03 20:47:00 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:47:00 The network socket is connected. | 2014-03-03 20:47:00 SC Market Stats: Connected to server. | 2014-03-03 20:47:00 SC Market Stats: Sending logon request message. | 2014-03-03 20:47:00 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:47:00 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:00 Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:47:00 Sierra Chart: Disconnected from the server. | 2014-03-03 20:47:00 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:47:00 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:01 SC Market Stats: Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-03 20:47:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:47:02 The network socket is connected. | 2014-03-03 20:47:02 SC Market Stats: Connected to server. | 2014-03-03 20:47:02 SC Market Stats: Sending logon request message. | 2014-03-03 20:47:02 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-03 20:47:03 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:03 Sierra Chart - Logon error from server : Data service (ddf) is disabled/unsupported. Update Sierra Chart to the current version. | 2014-03-03 20:47:03 Sierra Chart: Disconnected from the server. | 2014-03-03 20:47:03 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-03 20:47:03 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-03 20:47:05 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-03 20:47:05 The network socket is connected. | 2014-03-03 20:47:05 SC Market Stats: Connected to server. | 2014-03-03 20:47:05 SC Market Stats: Sending logon request message. | 2014-03-03 20:47:05 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-03 20:47:05 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-03 20:47:05 SC Market Stats - Successfully connected. | 2014-03-03 20:47:05 SC Market Stats - Restarting real-time data updates for symbol: $NSHF | 2014-03-03 20:47:05 SC Market Stats - Restarting real-time data updates for symbol: $TICK | 2014-03-03 20:47:05 HD Request # 5 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2014-03-03 20:47:05 HD Request # 5 - Download start Date-Time: 2014-03-03 19:10:00.0 | 2014-03-03 20:47:05 HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2014-03-03 20:47:05 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-03 20:47:05 The network socket is connected. | 2014-03-03 20:47:05 HD Request # 5 - Sending historical data logon request message. | 2014-03-03 20:47:05 Real-time data for symbol $NSHF is currently unavailable. | 2014-03-03 20:47:05 Real-time data for symbol $TICK is currently unavailable. | 2014-03-03 20:47:05 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:05 HD Request # 5 - Decompressing data. | 2014-03-03 20:47:05 HD Request # 5 - Receiving Intraday data for $NSHF starting at 2014-03-03 19:10:00 | 2014-03-03 20:47:05 The network socket for historical data has been closed. | 2014-03-03 20:47:05 HD Request # 5 - Received 1 record from 2014-03-03 19:10:00 to 2014-03-03 19:10:00 (0.0 seconds) and wrote 0 records for $NSHF | 2014-03-03 20:47:05 HD Request # 5 - Intraday download COMPLETE for $NSHF | 2014-03-03 20:47:05 Real-time Intraday chart data file updates started for $NSHF | 2014-03-03 20:47:05 HD Request # 6 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2014-03-03 20:47:05 HD Request # 6 - Download start Date-Time: 2014-02-28 16:04:59.0 | 2014-03-03 20:47:05 HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2014-03-03 20:47:05 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-03 20:47:05 The network socket is connected. | 2014-03-03 20:47:06 HD Request # 6 - Sending historical data logon request message. | 2014-03-03 20:47:06 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-03 20:47:06 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:06 The network socket for historical data has been closed. | 2014-03-03 20:47:06 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-03-03 20:47:06 HD Request # 6 - Intraday download COMPLETE for $TICK | 2014-03-03 20:47:06 Real-time Intraday chart data file updates started for $TICK | 2014-03-03 20:47:06 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES OFE 12 22 2013 Chartbook no_continuous.cht | 2014-03-03 20:47:06 |
| [2014-03-04 03:29:26] |
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Update Sierra Chart by selecting Help >> Download Current Version. This must be done. Perform a Full Reset of the symbol settings following the steps here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps The new TICK symbol is TICK-NYSE Sierra Chart Support Date Time Of Last Edit: 2014-03-04 16:46:32
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| [2014-03-04 13:53:32] |
| User56540 - Posts: 16 |
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I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES? Thanks |
| [2014-03-04 14:10:43] |
| User42850 - Posts: 3 |
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I can´t receive The Sierra Chart Real-Time Data Feed. I paid 35$. I have the latest version of Sierra Chart and of TWS from Interactive Brokers, where I have my account. I made all according to Your introduction, but it doesn´t work. The TICK-NQ (M) works. Thanks Software version: 1099 | 2014-03-04 15:06:06 Usage end date: 2014-08-15 | 2014-03-04 15:06:06 Enabled for: Sierra Chart Historical Data Service. | 2014-03-04 15:06:06 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-04 15:06:06 Received 1 data feed usernames. | 2014-03-04 15:06:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-04 15:06:06 Active service: Interactive Brokers | 2014-03-04 15:06:06 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-04 15:06:06 2014-03-04 15:06:06 Local computer clock time | 2014-03-04 15:06:06 2014-03-04 14:06:06 GMT time | 2014-03-04 15:06:06 2014-03-04 15:06:06 Time zone adjusted time | 2014-03-04 15:06:06 Time difference to server time: 1 seconds. | 2014-03-04 15:06:06 Program path: C:\SierraChart\ | 2014-03-04 15:06:06 Data Files path: C:\SierraChart\Data\ | 2014-03-04 15:06:06 OS Version Number: 6.1 | 2014-03-04 15:06:06 Checking for new symbol settings for ib | 2014-03-04 15:06:06 Symbol settings are up-to-date for ib | 2014-03-04 15:06:07 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... | 2014-03-04 15:06:08 Completed checking of 5 Intraday data files (*.scid). | 2014-03-04 15:06:10 Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:12 Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:12 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: 2014-03.cht | 2014-03-04 15:06:12 HD Request # 2 - Downloading Intraday chart data for TICK-NQ to the file TICK-NQ.scid. Service: statscalc | 2014-03-04 15:06:12 HD Request # 2 - Download start Date-Time: 2014-03-04 15:05:57.0 | 2014-03-04 15:06:12 HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2014-03-04 15:06:12 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-04 15:06:12 The network socket is connected. | 2014-03-04 15:06:12 HD Request # 2 - Sending historical data logon request message. | 2014-03-04 15:06:12 HD Request # 2 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-04 14:05:57. Record interval: 0 | 2014-03-04 15:06:13 HD Request # 2 - Decompressing data. | 2014-03-04 15:06:13 HD Request # 2 - Receiving Intraday data for TICK-NQ starting at 2014-03-04 15:05:57 | 2014-03-04 15:06:13 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-04 15:05:58 | 2014-03-04 15:06:13 HD Request # 2 - Historical data for TICK-NQ is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-03-04 15:06:13 The network socket for historical data has been closed. | 2014-03-04 15:06:13 HD Request # 2 - Received 16 records from 2014-03-04 15:05:57 to 2014-03-04 15:06:12 (15.0 seconds) and wrote 15 records for TICK-NQ | 2014-03-04 15:06:13 HD Request # 2 - Intraday download COMPLETE for TICK-NQ | 2014-03-04 15:06:13 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-04 15:06:13 The network socket is connected. | 2014-03-04 15:06:13 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-04 15:06:13 TWS server version: 70 | 2014-03-04 15:06:15 IB: Connected. Waiting for account information. | 2014-03-04 15:06:15 IB Account information received. | 2014-03-04 15:06:15 Connected to IB Live account. | 2014-03-04 15:06:15 Interactive Brokers: Requesting Trade Positions for account: U379875 | 2014-03-04 15:06:15 Next valid order ID: 1 | 2014-03-04 15:06:15 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-04 15:06:15 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-03-04 15:06:15 Next valid order ID: 1 | 2014-03-04 15:06:15 IB Account information received. | 2014-03-04 15:06:15 Connected to IB Live account. | 2014-03-04 15:06:15 Interactive Brokers - Starting real-time market data updates for: NQ-201403-GLOBEX | 2014-03-04 15:06:15 Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2014-03-04 15:06:15 Subscribing to symbol: NQ SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-04 15:06:15 Interactive Brokers: Received Trade Positions download end message for account U379875 | 2014-03-04 15:06:15 HD Request # 3 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: ib | 2014-03-04 15:06:15 HD Request # 3 - Download start Date-Time: 2014-03-04 15:05:57.0 | 2014-03-04 15:06:15 HD Request # 3 - Requesting a total of 0 days and 4818 seconds. | 2014-03-04 15:06:15 HD Request # 3 - IB Backfill - Seconds requested: 4818. Seconds Remaining: 0. | 2014-03-04 15:06:15 HD Request # 3 - Requesting 4818 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:15 for NQ-201403-GLOBEX | 2014-03-04 15:06:15 Interactive Brokers - Starting real-time market data updates for: ES-201403-GLOBEX | 2014-03-04 15:06:15 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2014-03-04 15:06:15 Subscribing to symbol: ES SecType: FUT Expiry: 201403 Exchange: GLOBEX Currency: Multiplier: | 2014-03-04 15:06:15 Interactive Brokers - Starting real-time market data updates for: YM-201403-ECBOT | 2014-03-04 15:06:15 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2014-03-04 15:06:15 Subscribing to symbol: YM SecType: FUT Expiry: 201403 Exchange: ECBOT Currency: Multiplier: | 2014-03-04 15:06:15 SC Market Stats - Starting real-time market data updates for: TICK-NQ | 2014-03-04 15:06:15 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-04 15:06:15 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-04 15:06:15 HD Request # 4 - Downloading Intraday chart data for TICK-NQ to the file TICK-NQ.scid. Service: statscalc | 2014-03-04 15:06:15 HD Request # 4 - Download start Date-Time: 2014-03-04 15:06:12.0 | 2014-03-04 15:06:15 HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2014-03-04 15:06:15 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-04 15:06:15 The network socket is connected. | 2014-03-04 15:06:15 SC Market Stats: Connected to server. | 2014-03-04 15:06:15 SC Market Stats: Sending logon request message. | 2014-03-04 15:06:15 The network socket is connected. | 2014-03-04 15:06:16 HD Request # 4 - Sending historical data logon request message. | 2014-03-04 15:06:16 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-04 15:06:16 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-04 15:06:16 SC Market Stats - Successfully connected. | 2014-03-04 15:06:16 SC Market Stats - Restarting real-time data updates for symbol: TICK-NQ | 2014-03-04 15:06:16 HD Request # 3 - Processing historical data message from TWS | 2014-03-04 15:06:16 HD Request # 3 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:16 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:16 HD Request # 3 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:16 HD Request # 4 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-04 14:06:12. Record interval: 0 | 2014-03-04 15:06:16 HD Request # 4 - Decompressing data. | 2014-03-04 15:06:16 HD Request # 4 - Receiving Intraday data for TICK-NQ starting at 2014-03-04 15:06:12 | 2014-03-04 15:06:16 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:13 | 2014-03-04 15:06:16 The network socket for historical data has been closed. | 2014-03-04 15:06:16 HD Request # 4 - Received 4 records from 2014-03-04 15:06:12 to 2014-03-04 15:06:15 (3.0 seconds) and wrote 3 records for TICK-NQ | 2014-03-04 15:06:16 HD Request # 4 - Intraday download COMPLETE for TICK-NQ | 2014-03-04 15:06:16 Real-time Intraday chart data file updates started for TICK-NQ | 2014-03-04 15:06:16 HD Request # 3 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for NQ-201403-GLOBEX | 2014-03-04 15:06:19 HD Request # 3 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2014-03-04 15:06:19 Real-time Intraday chart data file updates started for NQ-201403-GLOBEX | 2014-03-04 15:06:19 HD Request # 5 - Downloading Intraday chart data for ES-201403-GLOBEX to the file ES-201403-GLOBEX.scid. Service: ib | 2014-03-04 15:06:19 HD Request # 5 - Download start Date-Time: 2014-03-04 15:05:58.0 | 2014-03-04 15:06:19 HD Request # 5 - Requesting a total of 0 days and 4821 seconds. | 2014-03-04 15:06:19 HD Request # 5 - IB Backfill - Seconds requested: 4821. Seconds Remaining: 0. | 2014-03-04 15:06:19 HD Request # 5 - Requesting 4821 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:19 for ES-201403-GLOBEX | 2014-03-04 15:06:19 HD Request # 5 - Processing historical data message from TWS | 2014-03-04 15:06:19 HD Request # 5 - Receiving Intraday data for ES-201403-GLOBEX starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:19 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:19 HD Request # 5 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:19 IB: Requesting historical order fills for account U379875 | 2014-03-04 15:06:20 Interactive Brokers: Received Open orders end message. | 2014-03-04 15:06:20 HD Request # 5 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for ES-201403-GLOBEX | 2014-03-04 15:06:22 HD Request # 5 - Intraday download COMPLETE for ES-201403-GLOBEX | 2014-03-04 15:06:22 Real-time Intraday chart data file updates started for ES-201403-GLOBEX | 2014-03-04 15:06:22 HD Request # 6 - Downloading Intraday chart data for YM-201403-ECBOT to the file YM-201403-ECBOT.scid. Service: ib | 2014-03-04 15:06:22 HD Request # 6 - Download start Date-Time: 2014-03-04 15:05:58.0 | 2014-03-04 15:06:22 HD Request # 6 - Requesting a total of 0 days and 4824 seconds. | 2014-03-04 15:06:22 HD Request # 6 - IB Backfill - Seconds requested: 4824. Seconds Remaining: 0. | 2014-03-04 15:06:22 HD Request # 6 - Requesting 4824 Seconds of data at 30 secs with ending Date-Time at 2014-03-04 16:16:22 for YM-201403-ECBOT | 2014-03-04 15:06:22 Chart #4 has tagged chart #8 for full recalculation. Chartbook: 2014-03.cht | 2014-03-04 15:06:22 HD Request # 6 - Processing historical data message from TWS | 2014-03-04 15:06:22 HD Request # 6 - Receiving Intraday data for YM-201403-ECBOT starting at 2014-03-04 14:56:00 | 2014-03-04 15:06:22 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-04 15:06:00 | 2014-03-04 15:06:22 HD Request # 6 - Received 22 records and wrote 1 records from 2014-03-04 14:55:30 to 2014-03-04 15:06:00. | 2014-03-04 15:06:22 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: 2014-03.cht | 2014-03-04 15:06:22 HD Request # 6 - Received 22 records from 2014-03-04 14:56:00 to 2014-03-04 15:06:00 (10.0 minutes) and wrote 1 record for YM-201403-ECBOT | 2014-03-04 15:06:25 HD Request # 6 - Intraday download COMPLETE for YM-201403-ECBOT | 2014-03-04 15:06:25 Real-time Intraday chart data file updates started for YM-201403-ECBOT | 2014-03-04 15:06:25 |
| [2014-03-04 14:48:40] |
| User56540 - Posts: 16 |
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The response to my question is a log from user 42850. My question is: I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES? Thanks |
| [2014-03-04 16:47:48] |
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I am currently using Service Package 5. If I delete the TICK chart from my workbook and therefore no longer need the Market Statistics, can I use Service Package 3 for trading the ES? Thanks Also, another user has posted in this thread. We did not post that Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 16:55:47] |
| |
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I can´t receive The Sierra Chart Real-Time Data Feed. I paid 35$. I have the latest version of Sierra Chart and of TWS from Interactive Brokers, where I have my account. I made all according to Your introduction, but it doesn´t work. The TICK-NQ (M) works.
The problem is you need to enable the CME exchange on this page: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Otherwise, you cannot receive the real-time or historical CME data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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