Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 05 May 2024 08:41:57 +0000
What if you prepay and want to switch packages later?
View Count: 480
| [2021-03-10 11:32:23] |
| User183686 - Posts: 3 |
|
Sorry if you address this somewhere else, couldn't find it addressed. I am an AMP Futures customer with your Level 5 package and data / routing through CQG. I’d consider changing to your Denali feed if you had a better routing solution. But since I have to route through CQG anyhow w/AMP, and I haven’t had any problems with CQG’s data, not ready to change. I am willing to prepay for the Level 5 package to get the discounted rate. But you have posted that you are working on your own direct routing to go with your Denali feed. If / when you can combine your own routing with the Denali feed, I’d be willing to give it a try. If I prepay ahead 6 months now for your Level 5 package to use w/my CQG feed. ... but you roll out direct routing at some point, will I be able to apply what I prepaid on a prorated basis toward a change (paying the difference) to Denali / direct routing and not lose the discount I prepaid for? Also, I seem to remember being able to prepay for a year in the past. ... are you limiting it to 6 months now? Thx |
| [2021-03-10 17:11:37] |
| John - SC Support - Posts: 31362 |
|
First, you can change your Package Selection at any time. We simply recalculate your Usage End Date based on the prices of the packages that you are changing From and To. Therefore, if you select a more expensive package, then your Usage Time End Date will move in, as you have fewer days available at the higher priced package, and vice versa. When we do come out with our own order routing, the only reason it would need a different package is because you would have to change how you get your data. There would not be a need for a new package due to the order routing itself. Right now, we are limiting prepay options to a maximum of 6 months. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 18:38:08] |
| User183686 - Posts: 3 |
|
Thanks John. Right, if I change later it will be for the Denali feed. At the same time, I'll need to start paying my exchange fees to you instead of CQG. When you say you simply recalculate based on the prices of the packages I am changing from and to, what I am trying to figure out is if you will use the 20 percent discounted rate or the standard monthly rate for calculating the new end date. i.e. -- whether I will lose the prepay discount because of the switch and get less time as a result. Thx again. |
| [2021-03-10 19:13:38] |
| John - SC Support - Posts: 31362 |
|
It all depends on the particular packages that you select and their daily rate. So as long as you are selecting another package of the same time frame (or greater) then you are getting the advantages of the pre-paid rates.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: