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Date/Time: Fri, 19 Apr 2024 12:04:14 +0000



platform issue

View Count: 926

[2014-03-01 16:57:08]
bwalks123 - Posts: 122
I had SierraChart running yesterday 02-28-2014 and out of no where all of the button tabs in the main screen started slowing down (file,edit,chart,analysis ect.....) When i would click on say "file" it would just pull up a blank window with nothing showing and the only way to get everything to populate was to run my mouse over the window? I have an extremely fast computer and was running SC version 1097. I tried updating today to version 1099 but still getting the same issue? Thx
[2014-03-01 19:02:47]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 30 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html

We want to know what the CPU usage is of the SierraChart.exe process. More information about that is explained in this section here:
https://www.sierrachart.com/index.php?l=doc/helpdetails4.html#h4.3

Another simple thing to do is to restart your computer and see if that makes a difference.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-01 19:03:05

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