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Date/Time: Sun, 05 May 2024 17:52:04 +0000

How to Post a Message for Support

Access to the Sierra Chart

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[2021-03-08 17:48:58] #1 [Go To First Post]
User609896 - Posts: 7
Reading Internal Order ID file. \| 2021-03-08 11:04:38.286 Reading Trade Orders file. \| 2021-03-08 11:04:38.321 Reading Trade Positions file. \| 2021-03-08 11:04:38.321 Reading Trade Account Data files. \| 2021-03-08 11:04:38.322 UDPListener (1004). Port 22903 \| Listening on UDP port 22903. \| 2021-03-08 11:04:38.331 Software version: 2234 64-bit \| 2021-03-08 11:04:38.332 Primary Thread ID: 1208 \| 2021-03-08 11:04:38.332 Usage end date: 2021-05-11 \| 2021-03-08 11:04:38.332 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-08 11:04:38.332 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-03-08 11:04:38.332 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-03-08 11:04:38.332 Enabled for exchange2: CME \| 2021-03-08 11:04:38.332 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-08 11:04:38.332 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2021-03-08 11:04:38.332 Custom symbol settings values: enabled \| 2021-03-08 11:04:38.332 Chart Update Interval: 500 \| 2021-03-08 11:04:38.332 Intraday Data Storage Time Unit: 0 \| 2021-03-08 11:04:38.332 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-03-08 11:04:38.332 2021-03-08 17:04:38 Local computer time in UTC \| 2021-03-08 11:04:38.332 2021-03-08 11:04:38 Local computer time in SC Time Zone \| 2021-03-08 11:04:38.332 2021-03-08 17:04:38 Server time in UTC \| 2021-03-08 11:04:38.332 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-03-08 11:04:38.332 Program path: C:\SierraChart\ \| 2021-03-08 11:04:38.332 Data Files path: C:\SierraChart\Data\ \| 2021-03-08 11:04:38.332 OS Version Number: 6.1 \| 2021-03-08 11:04:38.332 Locale Setting: C \| 2021-03-08 11:04:38.332 DLLs: fims_vc_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, volatilni-usecka_64.dll \| 2021-03-08 11:04:38.332 Allowed protected custom studies: FIMS_Volume_Cluster \| 2021-03-08 11:04:38.332 Created the DTC Protocol server. \| 2021-03-08 11:04:38.332 DTC Protocol Server listening on port 11099. \| 2021-03-08 11:04:38.333 Created the DTC Protocol historical data server. \| 2021-03-08 11:04:38.333 HD Server Manager \| Listening on port 11098 \| 2021-03-08 11:04:38.333 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2021-03-08 11:04:38.333 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-08 11:04:38.378 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-08 11:04:38.396 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-08 11:04:38.396 Received 5 login tokens. \| 2021-03-08 11:04:38.419 Symbol settings MD5 received. Request ID: 1. \| 2021-03-08 11:04:38.635 Symbol settings are up-to-date for sc_futures.dtc.trading. \| 2021-03-08 11:04:38.635 Files to Open on Startup \| File does not exist: C:\SierraChart\Data\Chartbook2.cht \| 2021-03-08 11:04:42.477 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2021-03-08 11:04:42.579 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-03-08 11:04:42.614 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-08 11:04:42.614 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2021-03-08 11:04:42.614 SC Futures Order Routing/Data \| Network connection to server complete. \| 2021-03-08 11:04:42.741 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2021-03-08 11:04:42.741 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-03-08 11:04:42.741 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2021-03-08 11:04:43.133 SC Futures Order Routing/Data \| Sending logon request message. \| 2021-03-08 11:04:43.134 SC Futures Order Routing/Data \| Received logon response. \| 2021-03-08 11:04:43.255 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2021-03-08 11:04:43.255 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-08 11:04:43.255 SC Futures Order Routing/Data \| Connection error: Trade account not assigned. \| 2021-03-08 11:04:43.255 * SC Futures Order Routing/Data \| Waiting for socket receive thread to end \| 2021-03-08 11:04:43.278 DTC Client socket (1) \| CloseSocket call. \| 2021-03-08 11:04:43.279 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-08 11:04:43.279 SC Futures Order Routing/Data \| Disconnected. \| 2021-03-08 11:04:43.279 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-08 11:04:43.279 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-03-08 11:04:43.395 DTC Client socket (1) \| Closed. \| 2021-03-08 11:04:43.395

[2021-03-08 19:46:16] #2 [Go To First Post]
John - SC Support - Posts: 31379
It looks like you are using AMP for your broker and you are trying to use the Sierra Chart Order Routing Service. AMP no longer has support for the Sierra Chart Order Routing Service, so you cannot use this with AMP. You will need to use CQG for your order routing instead. Please talk with AMP about getting setup with CQG. Once they have you setup, then follow the Setup Instructions at the following link to connect your Sierra Chart to CQG: CQG Trading Platform Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-09 03:46:19] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also refer to: TT Based Order Routing Service: TT Interruption \| Post: 252374 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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