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Date/Time: Tue, 07 May 2024 01:05:59 +0000



symbol settings not found for current service

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[2021-03-07 22:10:57]
User999647 - Posts: 38
I am subscribed to SP indices and actually some SP indices work well on charts, for example $INX and $IGX show up in charts. However, some indices that I need (for example $SSCO, $X2BD and $X2HB) do not show up. Instead it says the error message above.

Any solution to have them show up?

Thanks a lot.
[2021-03-08 10:47:33]
Sierra_Chart Engineering - Posts: 14245
We added the necessary Symbol Settings for these symbols.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-08 10:47:38
[2021-03-08 11:17:14]
User999647 - Posts: 38
that works, thanks

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