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Direct MessagesDate/Time: Sun, 05 May 2024 16:58:20 +0000
6JH21_FUT_CME not showing
View Count: 514
| [2021-03-05 15:11:25] |
| mrseho - Posts: 25 |
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Hi, if I load the the Yen future the candles are not shown. I also tried a later future but it is still not working. Do you know if Denali has any issues with the yen? thX Sebastian |
| [2021-03-05 15:50:16] |
| John - SC Support - Posts: 31379 |
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The data feed is fine. If you are still having an issue please attach your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-05 23:56:27] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-10 18:24:17] |
| mrseho - Posts: 25 |
|
Thx, I solved it. Best, Sebastian |
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