Home >> Support Board

Support Board

Date/Time: Mon, 29 Apr 2024 18:24:03 +0000

How to Post a Message for Support

Frequent connection loss

View Count: 578

[2021-03-05 01:34:41] #1 [Go To First Post]
User257777 - Posts: 4
Hello, I am consistently losing the data connection several times per hour. The software always reconnects, but these outages are very frustrating. During this time, I know that other software is still streaming on my machine, so it is not the internet connection itself. It is a Sierra Chart specific issue. Below are two of the example error codes I consistently see and the server frequently used. I pinged the server several times (also tried d22 and d21) with and without Sierra Charts running and each time 100% of the requests timed out. Several other sites pinged had mid teens ms round trip times and 0% packet loss. Any suggestions on how to fix this would be greatly appreciated. DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-03-04 18:48:36.463 * SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2021-03-04 19:18:38.422 HD Request # 42 \| Using server: ds23.sierracharts.com port 10150 \| 2021-03-04 20:03:51.810 Thanks, Bland

[2021-03-05 02:05:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is due to a network connectivity issue somewhere. That is definite. You are just providing fragments of the Message Log which is not helpful. We need to see the entire Message Log at the time this occurs. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-05 02:27:19] #3 [Go To First Post]
User257777 - Posts: 4
Reading Internal Order ID file. \| 2021-03-04 20:55:07.296 Reading Trade Orders file. \| 2021-03-04 20:55:07.581 Reading Trade Positions file. \| 2021-03-04 20:55:07.582 Reading Trade Account Data files. \| 2021-03-04 20:55:07.582 UDPListener (1460). Port 22904 \| Listening on UDP port 22904. \| 2021-03-04 20:55:07.630 Software version: 2230 64-bit \| 2021-03-04 20:55:07.630 Primary Thread ID: 19208 \| 2021-03-04 20:55:07.630 Usage end date: 2021-04-09 \| 2021-03-04 20:55:07.630 Enabled for: Advanced Features 2. \| 2021-03-04 20:55:07.630 Enabled for: Sierra Chart Historical Data Service. \| 2021-03-04 20:55:07.630 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-03-04 20:55:07.630 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-03-04 20:55:07.630 Enabled for exchange2: CME \| 2021-03-04 20:55:07.630 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-03-04 20:55:07.630 Current selected Data/Trading service: SC Data - All Services \| 2021-03-04 20:55:07.630 Custom symbol settings values: enabled \| 2021-03-04 20:55:07.630 Chart Update Interval: 100 \| 2021-03-04 20:55:07.630 Intraday Data Storage Time Unit: 0 \| 2021-03-04 20:55:07.630 Time Zone: +00:00:00 (UTC+00) \| 2021-03-04 20:55:07.630 2021-03-04 20:55:07 Local computer time in UTC \| 2021-03-04 20:55:07.630 2021-03-04 20:55:07 Local computer time in SC Time Zone \| 2021-03-04 20:55:07.630 2021-03-04 20:55:04 Server time in UTC \| 2021-03-04 20:55:07.630 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-03-04 20:55:07.630 Program path: C:\SierraChart\ \| 2021-03-04 20:55:07.630 Data Files path: C:\SierraChart\Data\ \| 2021-03-04 20:55:07.630 OS Version Number: 10.0 \| 2021-03-04 20:55:07.631 Locale Setting: C \| 2021-03-04 20:55:07.631 DLLs: UserContributedStudies_64.dll \| 2021-03-04 20:55:07.631 Allowed protected custom studies: \| 2021-03-04 20:55:07.631 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2021-03-04 20:55:07.690 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-04 20:55:07.736 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-03-04 20:55:07.843 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-03-04 20:55:07.843 Received 5 login tokens. \| 2021-03-04 20:55:08.056 Symbol settings MD5 received. Request ID: 1. \| 2021-03-04 20:55:08.676 Symbol settings are up-to-date for scdataallservices. \| 2021-03-04 20:55:08.676 ESH21-CME 5 Min #1 \| Reloading chart. \| 2021-03-04 20:55:39.843 Mapping ESH21-CME to ESH21. Service code: cme \| 2021-03-04 20:55:40.090 Starting DelayedDownloadMonitoringTimer \| 2021-03-04 20:55:40.090 Starting HDTimeoutTimer \| 2021-03-04 20:55:40.090 Added historical Intraday data request for ESH21-CME to the queue. \| 2021-03-04 20:55:40.090 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. \| 2021-03-04 20:55:40.090 Triggering next historical data download in queue. \| 2021-03-04 20:55:40.090 HD Request # 1 \| Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme \| 2021-03-04 20:55:40.091 HD Request # 1 \| Download start date-time: 2021-03-04 20:49:56.000000. File last date-time: 2021-03-04 20:49:56.289000 \| 2021-03-04 20:55:40.092 HD Request # 1 \| Using server: ds23.sierracharts.com port 10149 \| 2021-03-04 20:55:40.092 Socket (2) \| Creating socket. \| 2021-03-04 20:55:40.092 Socket (2) \| New receive buffer size: 5242880 \| 2021-03-04 20:55:40.092 Socket (2) \| Connecting to IP: 216.1.90.130. \| 2021-03-04 20:55:40.092 SC Data - All Services \| Connected to server complete. \| 2021-03-04 20:55:41.683 Triggering next historical data download in queue. \| 2021-03-04 20:55:41.683 Triggering next historical data download in queue. \| 2021-03-04 20:55:41.683 Triggering next historical data download in queue. \| 2021-03-04 20:55:41.683 Triggering next historical data download in queue. \| 2021-03-04 20:55:41.683 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2021-03-04 20:55:41.685 No download requests in the queue to start downloads for. \| 2021-03-04 20:55:41.685 No download requests in the queue to start downloads for. \| 2021-03-04 20:55:41.685 No download requests in the queue to start downloads for. \| 2021-03-04 20:55:41.685 Mapping ESH21-CME to ESH21. Service code: cme \| 2021-03-04 20:55:41.703 SC Data - All Services \| Starting real-time market data updates for: ESH21-CME (ESH21). ID: 1 Service code: cme \| 2021-03-04 20:55:41.703 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 443 \| 2021-03-04 20:55:41.703 SC Data - All Services \| Requesting security definition data for: ESH21-CME (ESH21). ID: 1 \| 2021-03-04 20:55:41.703 DTC Client socket (3) \| Creating socket. \| 2021-03-04 20:55:41.703 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2021-03-04 20:55:41.703 DTC Client socket (3) \| Connecting to IP: 204.15.197.13. \| 2021-03-04 20:55:41.703 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2021-03-04 20:55:46.354 HD Request # 1 \| Sending historical data logon request message. \| 2021-03-04 20:55:46.354 HD Request # 1 \| Requesting Intraday data. Start date-time: 2021-03-04 20:49:56. Record interval: 0. Symbol: ESH21 \| 2021-03-04 20:55:46.854 HD Request # 1 \| Decompressing data. \| 2021-03-04 20:55:46.892 HD Request # 1 \| Receiving Intraday data for ESH21-CME starting at 2021-03-04 20:49:56.048000 \| 2021-03-04 20:55:46.990 HD Request # 1 \| Timestamp of first Intraday data file record written: 2021-03-04 20:49:56.787000 \| 2021-03-04 20:55:47.159 HD Request # 1 \| Re-requesting historical data for ESH21-CME to get the latest data since the download was started while not connected to primary service. \| 2021-03-04 20:55:47.159 Added historical Intraday data request for ESH21-CME to the queue. \| 2021-03-04 20:55:47.159 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. \| 2021-03-04 20:55:47.159 Triggering next historical data download in queue. \| 2021-03-04 20:55:47.159 Socket (2) \| CloseSocket call. \| 2021-03-04 20:55:47.159 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-04 20:55:47.159 Historical data download thread signaled to stop. \| 2021-03-04 20:55:47.159 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-03-04 20:55:47.159 HD Request # 1 \| Received 32078 records from 2021-03-04 20:49:56.048000 to 2021-03-04 20:55:44.417000 (5.8 minutes) and wrote 32058 records for ESH21-CME \| 2021-03-04 20:55:47.159 HD Request # 1 \| Completion time: 7s \| 2021-03-04 20:55:47.164 Delaying start of download for ESH21-CME \| 2021-03-04 20:55:47.164 Socket (2) \| Socket gracefully closed by remote side. \| 2021-03-04 20:55:47.195 Socket (2) \| Closed. \| 2021-03-04 20:55:47.195 ESH21-CME [CB] #1 \| Reloading chart. \| 2021-03-04 20:55:59.389 ESH21-CME [CB] #1 \| Performing historical Daily data download for symbol ESH21 starting at last date in file. \| 2021-03-04 20:55:59.435 Starting DelayedDownloadMonitoringTimer \| 2021-03-04 20:55:59.435 Starting HDTimeoutTimer \| 2021-03-04 20:55:59.435 Added historical Daily data request for ESH21 to the queue. \| 2021-03-04 20:55:59.435 Triggering next historical data download in queue. \| 2021-03-04 20:55:59.435 ESH21-CME [CB] #1 \| Waiting for historical downloads to complete with the IDs: 2, \| 2021-03-04 20:55:59.450 Mapping ESH21 to ESH21. Service code: cme \| 2021-03-04 20:55:59.466 HD Request # 2 \| Downloading Historical Daily chart data for ESH21. Starting date: 2021-02-25. Service: scdataallservices \| 2021-03-04 20:55:59.468 HD Request # 2 \| Requesting historical Daily data for ESH21 starting at 2021-02-24. SC External HD service. \| 2021-03-04 20:55:59.468 Requesting market depth updates for: ESH21-CME if supported. \| 2021-03-04 20:56:01.684 Separate subscription for market depth updates not supported. ESH21-CME \| 2021-03-04 20:56:01.684 DTC Client socket (3) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2021-03-04 20:56:02.757 * DTC Client socket (3) \| CloseSocket call. \| 2021-03-04 20:56:02.757 DTC Client socket (3) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-04 20:56:02.757 DTC Client socket (3) \| Closed. \| 2021-03-04 20:56:02.757 DTC Client socket (0) \| CloseSocket call. \| 2021-03-04 20:56:02.757 SC Data - All Services \| Disconnected from the server. \| 2021-03-04 20:56:02.757 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-04 20:56:02.757 HD Request # 2 \| Receiving historical Daily data for ESH21 starting at 2021-02-25 \| 2021-03-04 20:56:03.249 HD Request # 2 \| Writing historical Daily data to the file ESH21.dly \| 2021-03-04 20:56:03.249 HD Request # 2 \| Bytes received: 425 \| 2021-03-04 20:56:03.256 HD Request # 2 \| Received 7 records from 2021-02-25 00:00:00 to 2021-03-04 00:00:00 (8.0 days) and wrote 6 records for ESH21 \| 2021-03-04 20:56:03.256 HD Request # 2 \| Completion time: 4s \| 2021-03-04 20:56:03.262 HD Request # 2 \| Daily data download complete for ESH21. Unique request ID: 2 \| 2021-03-04 20:56:03.262 Removing historical data download ID 2. \| 2021-03-04 20:56:03.262 Triggering next historical data download in queue. \| 2021-03-04 20:56:03.262 No download requests in the queue to start downloads for. \| 2021-03-04 20:56:03.262 ESH21-CME [CB] #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-03-04 20:56:03.323 ESH21-CME [CB] #1 \| Reloading chart. \| 2021-03-04 20:56:03.324 ESH21-CME [CB] #1 \| Reloading chart. \| 2021-03-04 20:56:03.567 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 10048 \| 2021-03-04 20:56:04.746 DTC Client socket (3) \| Creating socket. \| 2021-03-04 20:56:04.746 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2021-03-04 20:56:04.747 DTC Client socket (3) \| Connecting to IP: 216.1.90.129. \| 2021-03-04 20:56:04.747 SC Data - All Services \| Network connection to server complete. \| 2021-03-04 20:56:05.071 SC Data - All Services \| Starting socket receive thread. \| 2021-03-04 20:56:05.071 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-03-04 20:56:05.071 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-03-04 20:56:05.126 SC Data - All Services \| Sending logon request message. \| 2021-03-04 20:56:05.126 SC Data - All Services \| Received logon response. \| 2021-03-04 20:56:05.912 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-03-04 20:56:05.912 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-04 20:56:05.912 SC Data - All Services \| Successfully connected. \| 2021-03-04 20:56:05.912 SC Data - All Services \| Trading is not supported. \| 2021-03-04 20:56:05.912 SC Data - All Services \| Restarting real-time data updates for symbol: ESH21-CME -> ESH21. Market Depth data restarted. \| 2021-03-04 20:56:05.912 SC Data - All Services \| Clearing market depth for ESH21-CME \| 2021-03-04 20:56:06.046 SC Data - All Services \| Received security definition for symbol ESH21-CME \| 2021-03-04 20:56:06.046 HD Request # 3 \| Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme \| 2021-03-04 20:56:11.089 HD Request # 3 \| Download start date-time: 2021-03-04 20:55:44.000000. File last date-time: 2021-03-04 20:55:44.417000 \| 2021-03-04 20:56:11.090 HD Request # 3 \| Using server: ds21.sierracharts.com port 10150 \| 2021-03-04 20:56:11.090 Socket (4) \| Creating socket. \| 2021-03-04 20:56:11.090 Socket (4) \| New receive buffer size: 5242880 \| 2021-03-04 20:56:11.090 Socket (4) \| Connecting to IP: 216.1.90.129. \| 2021-03-04 20:56:11.090 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2021-03-04 20:56:14.404 HD Request # 3 \| Sending historical data logon request message. \| 2021-03-04 20:56:14.404 HD Request # 3 \| Requesting Intraday data. Start date-time: 2021-03-04 20:55:44. Record interval: 0. Symbol: ESH21 \| 2021-03-04 20:56:15.210 HD Request # 3 \| Decompressing data. \| 2021-03-04 20:56:15.246 HD Request # 3 \| Receiving Intraday data for ESH21-CME starting at 2021-03-04 20:55:44.373000 \| 2021-03-04 20:56:15.366 Socket (4) \| CloseSocket call. \| 2021-03-04 20:56:15.368 Socket (4) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-04 20:56:15.368 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-03-04 20:56:15.368 Historical data download thread signaled to stop. \| 2021-03-04 20:56:15.368 HD Request # 3 \| Timestamp of first Intraday data file record written: 2021-03-04 20:55:44.484000 \| 2021-03-04 20:56:15.369 HD Request # 3 \| Received 2348 records from 2021-03-04 20:55:44.373000 to 2021-03-04 20:56:13.013000 (28.6 seconds) and wrote 2324 records for ESH21-CME \| 2021-03-04 20:56:15.369 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2021-03-04 20:56:13.013000 \| 2021-03-04 20:56:15.375 HD Request # 3 \| Completion time: 4s \| 2021-03-04 20:56:15.375 HD Request # 3 \| Intraday data download complete for ESH21-CME. Unique request ID: 1 \| 2021-03-04 20:56:15.375 Removing historical data download ID 1. \| 2021-03-04 20:56:15.375 Real-time Intraday chart data file updates started for ESH21-CME \| 2021-03-04 20:56:15.375 Intraday chart data file opened for ESH21-CME \| 2021-03-04 20:56:15.375 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-03-04 20:56:15.375 Triggering next historical data download in queue. \| 2021-03-04 20:56:15.375 No download requests in the queue to start downloads for. \| 2021-03-04 20:56:15.375 Socket (4) \| Socket gracefully closed by remote side. \| 2021-03-04 20:56:15.405 Socket (4) \| Closed. \| 2021-03-04 20:56:15.405 Opened cached Intraday file: C:\SierraChart\Data\ESH21-CME.scid. Thread ID: 21136 \| 2021-03-04 20:56:18.310 Error getting list of user files to download. Response: \| HTTP status: The connection was closed before a valid response was received. \| 2021-03-04 20:58:10.060 DTC Client socket (3) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-03-05 00:05:24.175 * DTC Client socket (3) \| Socket gracefully closed by remote side. \| 2021-03-05 00:05:24.175 DTC Client socket (3) \| CloseSocket call. \| 2021-03-05 00:05:24.175 DTC Client socket (3) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:24.175 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-03-05 00:05:24.175 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:24.176 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:24.176 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:24.177 DTC Client socket (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-03-05 00:05:24.188 DTC Client socket (3) \| Closed. \| 2021-03-05 00:05:24.188 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 443 \| 2021-03-05 00:05:26.168 Error getting address info for ds22.sierracharts.com. Windows error code 11001: No such host is known. \| 2021-03-05 00:05:26.169 * DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 00:05:26.169 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:26.169 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:26.169 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:26.169 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:26.169 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 443 \| 2021-03-05 00:05:28.168 DTC Client socket (1) \| Using previously cached IP address because unable to resolve domain name \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| Creating socket. \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| Connect event error. Windows error code 10051: A socket operation was attempted to an unreachable network. \| 2021-03-05 00:05:28.169 * DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:28.169 DTC Client socket (1) \| Closed. \| 2021-03-05 00:05:28.169 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:28.169 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:28.169 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:28.169 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 10048 \| 2021-03-05 00:05:30.167 DTC Client socket (1) \| Using previously cached IP address because unable to resolve domain name \| 2021-03-05 00:05:30.177 DTC Client socket (1) \| Creating socket. \| 2021-03-05 00:05:30.177 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-05 00:05:30.178 DTC Client socket (1) \| Connecting to IP: 204.15.197.13. \| 2021-03-05 00:05:30.178 DTC Client socket (1) \| Connect event error. Windows error code 10051: A socket operation was attempted to an unreachable network. \| 2021-03-05 00:05:30.178 * DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 00:05:30.178 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:30.178 DTC Client socket (1) \| Closed. \| 2021-03-05 00:05:30.178 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:30.178 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:30.178 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:30.178 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2021-03-05 00:05:32.170 DTC Client socket (1) \| Using previously cached IP address because unable to resolve domain name \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| Creating socket. \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| Connecting to IP: 216.1.90.129. \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| Connect event error. Windows error code 10051: A socket operation was attempted to an unreachable network. \| 2021-03-05 00:05:32.171 * DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 00:05:32.172 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:32.172 DTC Client socket (1) \| Closed. \| 2021-03-05 00:05:32.172 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:32.172 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:32.172 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:32.172 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2021-03-05 00:05:34.167 Error getting address info for ds22.sierracharts.com. Windows error code 11001: No such host is known. \| 2021-03-05 00:05:34.167 * DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 00:05:34.167 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:34.167 DTC Client socket (0) \| CloseSocket call. \| 2021-03-05 00:05:34.167 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 00:05:34.167 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 00:05:34.167 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2021-03-05 00:05:36.167 DTC Client socket (1) \| Creating socket. \| 2021-03-05 00:05:36.168 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-03-05 00:05:36.168 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2021-03-05 00:05:36.168 SC Data - All Services \| Network connection to server complete. \| 2021-03-05 00:05:36.206 SC Data - All Services \| Starting socket receive thread. \| 2021-03-05 00:05:36.206 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-03-05 00:05:36.206 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-03-05 00:05:36.312 SC Data - All Services \| Sending logon request message. \| 2021-03-05 00:05:36.312 SC Data - All Services \| Received logon response. \| 2021-03-05 00:05:37.123 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-03-05 00:05:37.123 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-05 00:05:37.123 SC Data - All Services \| Successfully connected. \| 2021-03-05 00:05:37.123 SC Data - All Services \| Trading is not supported. \| 2021-03-05 00:05:37.123 Added historical Intraday data request for ESH21-CME to the queue. \| 2021-03-05 00:05:37.123 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. \| 2021-03-05 00:05:37.123 Triggering next historical data download in queue. \| 2021-03-05 00:05:37.123 SC Data - All Services \| Restarting real-time data updates for symbol: ESH21-CME -> ESH21. Market Depth data restarted. \| 2021-03-05 00:05:37.123 HD Request # 4 \| Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme \| 2021-03-05 00:05:37.123 HD Request # 4 \| Download start date-time: 2021-03-05 00:05:21.000000. File last date-time: 2021-03-05 00:05:21.662000 \| 2021-03-05 00:05:37.123 HD Request # 4 \| Using server: ds23.sierracharts.com port 10149 \| 2021-03-05 00:05:37.123 Socket (2) \| Creating socket. \| 2021-03-05 00:05:37.124 Socket (2) \| New receive buffer size: 5242880 \| 2021-03-05 00:05:37.124 Socket (2) \| Connecting to IP: 216.1.90.130. \| 2021-03-05 00:05:37.124 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2021-03-05 00:05:37.227 HD Request # 4 \| Sending historical data logon request message. \| 2021-03-05 00:05:37.227 SC Data - All Services \| Clearing market depth for ESH21-CME \| 2021-03-05 00:05:37.252 SC Data - All Services \| Received security definition for symbol ESH21-CME \| 2021-03-05 00:05:37.252 HD Request # 4 \| Requesting Intraday data. Start date-time: 2021-03-05 00:05:21. Record interval: 0. Symbol: ESH21 \| 2021-03-05 00:05:37.723 HD Request # 4 \| Decompressing data. \| 2021-03-05 00:05:37.782 HD Request # 4 \| Receiving Intraday data for ESH21-CME starting at 2021-03-05 00:05:21.029000 \| 2021-03-05 00:05:37.783 Socket (2) \| CloseSocket call. \| 2021-03-05 00:05:37.784 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 00:05:37.784 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-03-05 00:05:37.784 Historical data download thread signaled to stop. \| 2021-03-05 00:05:37.784 HD Request # 4 \| Timestamp of first Intraday data file record written: 2021-03-05 00:05:23.651000 \| 2021-03-05 00:05:37.784 HD Request # 4 \| Received 107 records from 2021-03-05 00:05:21.029000 to 2021-03-05 00:05:33.429003 (12.4 seconds) and wrote 98 records for ESH21-CME \| 2021-03-05 00:05:37.784 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2021-03-05 00:05:33.429003 \| 2021-03-05 00:05:37.791 Added 7 Time and Sales records to Intraday data file for ESH21-CME after download. \| 2021-03-05 00:05:37.791 HD Request # 4 \| Completion time: 0s \| 2021-03-05 00:05:37.797 HD Request # 4 \| Intraday data download complete for ESH21-CME. Unique request ID: 3 \| 2021-03-05 00:05:37.797 Removing historical data download ID 3. \| 2021-03-05 00:05:37.797 Real-time Intraday chart data file updates started for ESH21-CME \| 2021-03-05 00:05:37.797 Intraday chart data file opened for ESH21-CME \| 2021-03-05 00:05:37.797 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2021-03-05 00:05:37.797 Triggering next historical data download in queue. \| 2021-03-05 00:05:37.797 No download requests in the queue to start downloads for. \| 2021-03-05 00:05:37.797 Socket (2) \| Socket gracefully closed by remote side. \| 2021-03-05 00:05:37.816 Socket (2) \| Closed. \| 2021-03-05 00:05:37.816 Opened cached Intraday file: C:\SierraChart\Data\ESH21-CME.scid. Thread ID: 21136 \| 2021-03-05 00:05:43.575 SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2021-03-05 01:51:36.168 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-03-05 01:51:36.168 DTC Client socket (1) \| CloseSocket call. \| 2021-03-05 01:51:36.169 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 01:51:36.169 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-03-05 01:51:36.169 SC Data - All Services \| Disconnected from the server. \| 2021-03-05 01:51:36.169 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2021-03-05 01:51:36.169 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 443 \| 2021-03-05 01:51:38.167 DTC Client socket (2) \| Creating socket. \| 2021-03-05 01:51:38.168 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-03-05 01:51:38.168 DTC Client socket (2) \| Connecting to IP: 204.15.197.13. \| 2021-03-05 01:51:38.168 SC Data - All Services \| Network connection to server complete. \| 2021-03-05 01:51:38.207 SC Data - All Services \| Starting socket receive thread. \| 2021-03-05 01:51:38.207 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-03-05 01:51:38.207 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-03-05 01:51:38.268 SC Data - All Services \| Sending logon request message. \| 2021-03-05 01:51:38.268 SC Data - All Services \| Received logon response. \| 2021-03-05 01:51:39.017 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-03-05 01:51:39.017 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-03-05 01:51:39.017 SC Data - All Services \| Successfully connected. \| 2021-03-05 01:51:39.017 SC Data - All Services \| Trading is not supported. \| 2021-03-05 01:51:39.017 Added historical Intraday data request for ESH21-CME to the queue. \| 2021-03-05 01:51:39.017 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. \| 2021-03-05 01:51:39.017 Triggering next historical data download in queue. \| 2021-03-05 01:51:39.017 SC Data - All Services \| Restarting real-time data updates for symbol: ESH21-CME -> ESH21. Market Depth data restarted. \| 2021-03-05 01:51:39.017 HD Request # 5 \| Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme \| 2021-03-05 01:51:39.017 HD Request # 5 \| Download start date-time: 2021-03-05 01:50:11.000000. File last date-time: 2021-03-05 01:50:11.004000 \| 2021-03-05 01:51:39.018 HD Request # 5 \| Using server: ds21.sierracharts.com port 10150 \| 2021-03-05 01:51:39.019 Socket (3) \| Creating socket. \| 2021-03-05 01:51:39.020 Socket (3) \| New receive buffer size: 5242880 \| 2021-03-05 01:51:39.020 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2021-03-05 01:51:39.020 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2021-03-05 01:51:39.104 HD Request # 5 \| Sending historical data logon request message. \| 2021-03-05 01:51:39.104 SC Data - All Services \| Clearing market depth for ESH21-CME \| 2021-03-05 01:51:39.141 SC Data - All Services \| Received security definition for symbol ESH21-CME \| 2021-03-05 01:51:39.141 HD Request # 5 \| Requesting Intraday data. Start date-time: 2021-03-05 01:50:11. Record interval: 0. Symbol: ESH21 \| 2021-03-05 01:51:39.625 HD Request # 5 \| Decompressing data. \| 2021-03-05 01:51:39.657 HD Request # 5 \| Receiving Intraday data for ESH21-CME starting at 2021-03-05 01:50:11.004000 \| 2021-03-05 01:51:39.658 Socket (3) \| CloseSocket call. \| 2021-03-05 01:51:39.658 Socket (3) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-03-05 01:51:39.658 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-03-05 01:51:39.659 Historical data download thread signaled to stop. \| 2021-03-05 01:51:39.659 HD Request # 5 \| Timestamp of first Intraday data file record written: 2021-03-05 01:50:12.216000 \| 2021-03-05 01:51:39.659 HD Request # 5 \| Received 618 records from 2021-03-05 01:50:11.004000 to 2021-03-05 01:51:37.866000 (86.9 seconds) and wrote 617 records for ESH21-CME \| 2021-03-05 01:51:39.659 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2021-03-05 01:51:37.866000 \| 2021-03-05 01:51:39.665 Added 15 Time and Sales records to Intraday data file for ESH21-CME after download. \| 2021-03-05 01:51:39.665 HD Request # 5 \| Completion time: 0s \| 2021-03-05 01:51:39.670 HD Request # 5 \| Intraday data download complete for ESH21-CME. Unique request ID: 4 \| 2021-03-05 01:51:39.670 Removing historical data download ID 4. \| 2021-03-05 01:51:39.670 Real-time Intraday chart data file updates started for ESH21-CME \| 2021-03-05 01:51:39.670 Intraday chart data file opened for ESH21-CME \| 2021-03-05 01:51:39.670 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2021-03-05 01:51:39.670 Triggering next historical data download in queue. \| 2021-03-05 01:51:39.670 No download requests in the queue to start downloads for. \| 2021-03-05 01:51:39.670 Socket (3) \| Socket gracefully closed by remote side. \| 2021-03-05 01:51:39.693 Socket (3) \| Closed. \| 2021-03-05 01:51:39.693 Opened cached Intraday file: C:\SierraChart\Data\ESH21-CME.scid. Thread ID: 21136 \| 2021-03-05 01:51:42.587 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-03-05 01:53:36.207 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2021-03-05 01:53:36.208 DTC Client socket (1) \| Closed. \| 2021-03-05 01:53:36.208

[2021-03-05 03:05:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There definitively is something wrong on your side. That is unmistakable. This log is full of all kinds of network communication problems. You have all of these which are extremely unusual: SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2021-03-05 01:51:36.168 DTC Client socket (1) \| Using previously cached IP address because unable to resolve domain name \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| Connecting to IP: 216.1.90.129. \| 2021-03-05 00:05:32.171 DTC Client socket (1) \| Connect event error. Windows error code 10051: A socket operation was attempted to an unreachable network. \| 2021-03-05 00:05:32.171 * Error getting address info for ds22.sierracharts.com. Windows error code 11001: No such host is known. \| 2021-03-05 00:05:34.167 * Try restarting your computer and also your network router. Also refer to this help topic: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-05 03:06:59

[2021-03-05 03:19:42] #5 [Go To First Post]
User257777 - Posts: 4
Thank you. I have tried restarting things, but that hasn't fixed it. Other programs, including market data services and HD video stream just fine on this computer, it seems to only be sierra that has the lost connections. I will try disabling the firewall. Do you have any other ideas? Thanks, Bland

[2021-03-05 03:33:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Most likely the problem would be a firewall. That program could be affecting Sierra Chart and not others. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-09 04:10:26] #7 [Go To First Post]
User257777 - Posts: 4
Just to close the loop on this, turning off Microsoft Defender firewall appears to have fixed the problem. Thanks, Bland

To post a message in this thread, you need to log in with your Sierra Chart account: