Support Board

Date/Time: Thu, 16 May 2024 07:22:23 +0000

Post From: Frequent connection loss

[2021-03-05 01:34:41] Link To Thread - Link To Post [Go To First Post]
User257777 - Posts: 4
Hello, I am consistently losing the data connection several times per hour. The software always reconnects, but these outages are very frustrating. During this time, I know that other software is still streaming on my machine, so it is not the internet connection itself. It is a Sierra Chart specific issue. Below are two of the example error codes I consistently see and the server frequently used. I pinged the server several times (also tried d22 and d21) with and without Sierra Charts running and each time 100% of the requests timed out. Several other sites pinged had mid teens ms round trip times and 0% packet loss. Any suggestions on how to fix this would be greatly appreciated. DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-03-04 18:48:36.463 * SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2021-03-04 19:18:38.422 HD Request # 42 \| Using server: ds23.sierracharts.com port 10150 \| 2021-03-04 20:03:51.810 Thanks, Bland