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Date/Time: Tue, 30 Apr 2024 04:20:58 +0000

How to Post a Message for Support

AMP FUTURES TRADING PLATFORM

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[2021-03-04 09:03:45] #1 [Go To First Post]
User675581 - Posts: 14
hi, i made an account with amp futures and CQG data, they write me that you give me the credentials to access to sierra chart with their setup... but nothins was send to my e-mail

[2021-03-04 14:29:45] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
they write me that you give me the credentials to access to sierra chart with their setup. This is the same as your Sierra Chart account which you are using on this Support Board. We see you have already installed Sierra Chart. So you are all set. Maybe you are referring to the CQG login information? If so contact AMP for that. And here are the set up instructions for that: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 15:06:23] #3 [Go To First Post]
User675581 - Posts: 14
I know how to activate CQG data in Sierra chart platform, but if I enter in Sierra with these credentials (credentials that I use to subscribe for the first time in Sierra) Sierra say me that I’m still in 14 days of free use

[2021-03-04 16:31:05] #4 [Go To First Post]
John - SC Support - Posts: 31189
You can no longer get Sierra Chart through AMP. Therefore, you will use the same account that you logged into this Support Board and you will need to make a payment and activate a service package directly with us. Refer to the following for how to get started with these: Sierra Chart Purchase and License Information: Renewing Access For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 16:39:26] #5 [Go To First Post]
User675581 - Posts: 14
I have bought a monthly license with amp futures...

[2021-03-04 18:00:31] #6 [Go To First Post]
John - SC Support - Posts: 31189
If AMP has not given you any new credentials to log into Sierra Chart, then they have definitely not charged you for your Sierra Chart. You can double check with this with them to make sure. Therefore, you will need to pay for your Sierra Chart usage time directly to us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 19:13:45] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also refer to: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 19:56:42] #8 [Go To First Post]
User675581 - Posts: 14
i ask back to amp that you said me but they said me that you should give me the credentials, i'm so confused, i don't know what that i do.

[2021-03-04 20:06:17] #9 [Go To First Post]
John - SC Support - Posts: 31189
They are telling you that we will give you the credentials because they are not going to create a Sierra Chart account for you. Therefore, the account that you are currently posting from is the one you will need to use. In other words, the Account Name you will use to login to your Sierra Chart is Matteo99. And you will use the same Password that you use to get into the Sierra Chart website. Please let us know if you understand this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-04 20:51:11] #10 [Go To First Post]
User675581 - Posts: 14
Ok, this is new true? From april 2021 all package of SC will be sales from SC right?

[2021-03-04 21:31:46] #11 [Go To First Post]
John - SC Support - Posts: 31189
Since you were new to AMP right at the time that these items were changing, they apparently did not create a new account for you and are having you use your already existing account with us. Therefore, you are needing to pay for Sierra Chart directly starting now. For others, it will start in April 2021. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-05 02:35:38] #12 [Go To First Post]
User921987 - Posts: 234
So there will be no more available a free version of the SierraChart for the clients of the AMP futures after March 31th 2021 ?

[2021-03-05 02:40:23] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
All we can say, is that you need to pay for Sierra Chart directly and our pricing is here: Description of Service Packages and Pricing: Multiple Month Purchase Discount So obviously the answer would be yes to your question. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-05 02:40:51

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