Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 18 Apr 2024 22:11:06 +0000
Trying to connect to new instance
View Count: 337
| [2021-03-03 21:12:09] |
| gmorgan111 - Posts: 121 |
|
I am in the process of setting up sierra charts on another computer. I have downloaded the program and downloaded the Data files from the first instance I have been using for years. When I start Sierra Charts It will not connect. I get a connection error message CQG WebAPI Logon unsuccessful. I entered CQG WebAPI trading in the Current Selected Service and username and password although I do not remember the password and may have the wrong one so if that is the problem i need to find out how to change my password. I would appreciate your help Thanks |
| [2021-03-03 22:27:04] |
| John - SC Support - Posts: 30953 |
|
Definitely the message is stating that either the Username or Password for CQG is incorrect. You would need to talk to your broker about resetting the CQG password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: