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Date/Time: Fri, 29 Mar 2024 02:15:01 +0000



Order Rejected

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[2021-03-03 15:51:32]
User111911 - Posts: 8
Hi there,

Please help with the following error message in my account:

SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Account ac**** not found. Text: Parent order. Tag: 2. Internal Order ID: 37056. Service Order ID: 5292942. Symbol: ESH21_FUT_CME. Account: AC127652 | 2021-03-03 09:40:57.577 *

Thank you.

Kind regards,
Apurv
[2021-03-03 17:45:56]
John - SC Support - Posts: 30444
AMP is no longer supporting the Sierra Chart Order Routing Service. They should have moved your account to CQG. You will need to talk to AMP about this.

Once they have you setup with CQG, then follow these instructions to get your Sierra Chart setup to work with your new CQG account:
TT Based Order Routing Service: TT Interruption | Post: 252374
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-04 04:42:13]
User111911 - Posts: 8
Thank you. I will do that. I will keep the Denali data but just move order routing to CQG. Please let me know if there are any issues with that. I also look forward to the direct connection initiative that you are working on.
[2021-03-04 15:16:39]
John - SC Support - Posts: 30444
There are no issues with making the change. Just follow the instructions as we gave in the previous post to connect your Sierra Chart to your CQG account, and that should be all you need to do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-04 15:23:43]
User111911 - Posts: 8
Thank you.

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