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Date/Time: Fri, 26 Apr 2024 12:32:18 +0000



CQG Data Feed

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[2021-03-02 01:24:31]
User718709 - Posts: 13
I have not inputted my log in details for CQG in sierra under Data/Trade settings. I'm trying to load my ES contract March 2021 but unable to do so.
imageSierra Error 1.JPG / V - Attached On 2021-03-02 01:23:56 UTC - Size: 283.09 KB - 201 views
imageSierra Error 1.JPG / V - Attached On 2021-03-02 01:24:03 UTC - Size: 283.09 KB - 190 views
[2021-03-03 06:32:33]
Sierra Chart Engineering - Posts: 104368
We need to change your service package to 11 so you have access to the Denali Exchange Data Feed.:
Description of Service Packages and Pricing

Follow the instructions below to change the package.



And then you need to pay for the exchange fee that you need:
Denali Exchange Data Feed: Supported Exchanges (Exchange Fees)

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To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-03 06:33:00

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