Support Board
Date/Time: Tue, 15 Jul 2025 19:23:18 +0000
Individual Stocks are having random tails on candlesticks that do not exist
View Count: 575
| [2021-02-23 15:24:55] |
| User328857 - Posts: 2 |
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I attached an image of TSM, it has 5 tails that do not exist on the actual asset.
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tsm.PNG| [2021-02-23 16:54:33] |
| John - SC Support - Posts: 40908 |
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Follow the instructions at the following link to delete and redownload the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-23 18:46:21] |
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Update Sierra Chart to the current version: Software Download: Fast Update And make sure the option in Chart >> Chart Settings >> Advanced Settings 3 >> Include Odd Lot Equity Trades is disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-23 19:03:19] |
| User328857 - Posts: 2 |
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John's solution worked, I updated and the odd lot equity trades were already disabled
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| [2021-02-23 19:16:24] |
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Re-downloading only worked for a random reason most likely. If you re-download again you probably will see those. And we need to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-23 19:16:49
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