Login Page - Create Account

Support Board


Date/Time: Sat, 27 Feb 2021 23:59:21 +0000



Individual Stocks are having random tails on candlesticks that do not exist

[2021-02-23 15:24:55]
User328857 - Posts: 2 | Ending Date: 2021-05-25
I attached an image of TSM, it has 5 tails that do not exist on the actual asset.
imagetsm.PNG / V - Attached On 2021-02-23 15:23:54 UTC - Size: 30.27 KB - 11 views
[2021-02-23 16:54:33]
John - SC Support - Posts: 5215 | Ending Date: 2021-02-28
Follow the instructions at the following link to delete and redownload the data:
https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#IntradayCharts_DeletingAndRedownloadingData
[2021-02-23 18:46:21]
Sierra Chart Engineering - Posts: 94398 | Ending Date: 2021-03-27
Update Sierra Chart to the current version:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

And make sure the option in Chart >> Chart Settings >> Advanced Settings 3 >> Include Odd Lot Equity Trades is disabled.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-02-23 19:03:19]
User328857 - Posts: 2 | Ending Date: 2021-05-25
John's solution worked, I updated and the odd lot equity trades were already disabled
[2021-02-23 19:16:24]
Sierra Chart Engineering - Posts: 94398 | Ending Date: 2021-03-27
Re-downloading only worked for a random reason most likely. If you re-download again you probably will see those. And we need to know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-02-23 19:16:49

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account