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Direct MessagesDate/Time: Fri, 03 May 2024 10:07:46 +0000
tt routing to cqg
View Count: 701
| [2021-02-22 15:48:45] |
| User675119 - Posts: 13 |
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Hi, following amp emails I don't understand what I have to do. I have received the email from cqg that I have to login first to mycqg but credentials are wrong. Do I have to change data trade settings ? ( I currently have sc order routing/data) thanks |
| [2021-02-22 15:57:14] |
| nosast - Posts: 290 |
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Also still struggling with the switch and writing with AMP support since countless hours. Looks like they just did not activate the label for the SC connection Mode with SC data according what I found on SC board but they just don't get it. No way I can log in with the new CQG credentials I received. Getting the attached error message. Trader is not enabled to use SC data. Date Time Of Last Edit: 2021-02-22 15:58:07
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 SNAG_ 2021-02-22 - 15-02-01.png / V - Attached On 2021-02-22 15:57:03 UTC - Size: 6.92 KB - 156 views |
| [2021-02-22 19:58:29] |
| John - SC Support - Posts: 31334 |
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User675119: You need to go through the Setup Instructions found at the following link, starting at Step #6 in order to connect your Sierra Chart software to your new CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 19:59:07] |
| John - SC Support - Posts: 31334 |
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nosast: Can you please give us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 20:10:59] |
| nosast - Posts: 290 |
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Hi John, thanks for coming back to me. It's not about getting data for a specific chart as I'm not able to even get a connection. I know that I need to change the symbol mapping from TT to CQG after I got connected but I'm struggling with the first step. Pretty sure my AMP account is missing the private flag to use SC data as I read in your documentation and also pointed AMP support and trade desk to this issue. They keep saying everything is configured correct on their end but cleary, the log shows the error I get from CQG Web API. CQG WebSocket | Web socket state is now open. | 2021-02-22 14:05:15.074 CQG WebAPI | WebSocket connected. | 2021-02-22 14:05:15.074 CQG WebAPI | Sending market data logon message. | 2021-02-22 14:05:15.075 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2021-02-22 14:05:15.547 CQG WebSocket socket (1) | CloseSocket call. | 2021-02-22 14:05:15.553 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-02-22 14:05:15.553 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-02-22 14:05:15.553 CQG WebAPI | Disconnected. | 2021-02-22 14:05:15.553 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-02-22 14:05:15.553 CQG WebSocket | WebSocket closed. | 2021-02-22 14:05:15.553 CQG WebAPI | WebSocket closed. | 2021-02-22 14:05:15.553 |
| [2021-02-22 20:14:51] |
| nosast - Posts: 290 |
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I was one of the first switching over to SC order routing with AMP, a few days before they showed this option in the customer portal so I guess this could be the issue as the connection was activated in Sept. 2019 with some sort of custom settings I guess. Any help would be highly appreciated as I'm cut off from trading since over a week now. I would really like to keep Denali for data. If they can't get it fixed I might need to switch broker and order routing to Rithmic but still - the best option would be to use CQG for interim and wait for your direct connection to CME. |
| [2021-02-22 20:23:29] |
| nosast - Posts: 290 |
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Attached is the error window while trying to connect.
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| SNAG_ 2021-02-22 - 21-22-23.png / V - Attached On 2021-02-22 20:23:22 UTC - Size: 31.62 KB - 152 views |
| [2021-02-22 20:32:45] |
| User213840 - Posts: 2 |
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I have the same problem as nosast. It also says Trader is not enabled to use SierraChartData when I try to connect with CQG login. Will see if AMP customer service can help.
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| [2021-02-22 20:40:31] |
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For any CQG connectivity issues you need to contact your broker. We do not help with those. You can see the relevant error in the Service Connection Error box that pops up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-22 21:30:20] |
| nosast - Posts: 290 |
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Seems like the guys fixed it. Reason: in myCQG I wasn't seeing any EULA to agree to. Once they showed up and I signed them I was able to connect.
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