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Direct MessagesDate/Time: Fri, 03 May 2024 04:40:16 +0000
Switching to CQG
View Count: 859
| [2021-02-18 21:43:24] |
| User924806 - Posts: 20 |
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Due the recent TT issues I switched to CQG. After connecting ok to the CQG data feed I have some of the commands frozen. I cannot disconnect from the Sim mode, can't change the symbols and even most of the information inside various windows I opened is not shown. Please advise what else I need to do to resume Sierra Chart normal function.
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| [2021-02-18 21:54:05] |
| John - SC Support - Posts: 31334 |
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First, make sure that you have followed through all of the Setup Instructions to connect Sierra Chart to CQG as found here: CQG Trading Platform Service: Setup Instructions Once that is all setup let us know of a specific issue and we will look into it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 00:39:18] |
| User924806 - Posts: 20 |
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I did all the connection steps before and is connecting. I restated the computer and now freezes every time I load a chart so I have to reboot the computer again. The charts I am trying to load are the previous ones that I used with TT Denali feed and I know that the symbols are different for CQG but I don't know how to change the symbols before opening the charts. Do I have to redo all the charts all over again?
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| [2021-02-19 11:25:36] |
| User450463 - Posts: 118 |
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Question 1. I got switched over from TT to CQG, the symbols all converted, but I can't place any orders on EUREX (DAX). I followed the setup instructions. Is there someting else that needs to be done? The order briefly appears on the DOM, then disappears. Question 2. Is there some way to automatically delete the .dly and .scid files from TT now that they are no longer needed? Sucking up tons of disk space. Date Time Of Last Edit: 2021-02-19 12:10:10
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| [2021-02-19 16:09:02] |
| John - SC Support - Posts: 31334 |
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User924806: There should not be a problem with the charts. Changing the Service Provider, in your case, is only changing where the trades are sent. You are setup to receive your data through us (the Denali Exchange Data Feed). With regards to the symbols, your chart should still display, but it may be blank. They definitely should display. You would then select Edit >> Translate Symbols to Current Service. Let us know if you are still having trouble and not able to get things going. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 16:11:23] |
| John - SC Support - Posts: 31334 |
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User450463: 1. You need to check with AMP to see if EUREX orders can be put in through CQG. 2. There is not an automated way to delete the old files, but you can follow these instructions to remove them: Chart Data and Chart Data Files: Deleting a Chart Data File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 21:27:05] |
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Regarding post #3, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-19 21:27:11
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| [2021-02-20 09:22:17] |
| User450463 - Posts: 118 |
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Having a way to automate deletion of data files would be a useful addition to the platform, IMO. It's useful in the event people change data/routing, or even if they just want to delete older data files that they will no longer use, for example, "delete all data older than 2 years". Not sure how hard this would be, but a useful addition anyhow. I've deleted most of the old TT files manually. Since they are named quite differently from the CQG data files, a simple 'grep' command removed the bulk of them. |
| [2021-02-20 14:22:32] |
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Having a way to automate deletion of data files would be a useful addition to the platform, Absolutely never never never. This would be completely foolish for us to put something like this in. Then when it does not work right for some reason, we will get harsh complaints.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-20 22:52:40] |
| User450463 - Posts: 118 |
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If you say so... it's a pretty simple matter to select files by date. And since they can always be downloaded again if wanted, it's a non-destructive operation. Just a great convenience for the user, tiny amount of programming effort. Trivial to say the least. But, mine are cleaned up, so I don't really give two s**** about other users.
Date Time Of Last Edit: 2021-02-20 22:56:37
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| [2021-02-21 06:44:55] |
| User921987 - Posts: 234 |
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I have automated the "data reset" so that my script will install a new copy of SC and then copy only settings/files which I need/want from old SC into new one. Easy and fast.
Date Time Of Last Edit: 2021-02-21 06:51:56
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