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From TT: We are currently investigating order routing issues for CME

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[2021-02-18 16:44:03] #75 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What cannot happen is to have delayed/phantom/duplicate trades that were placed manually by traders, that were instantly denied by the system because of the outage, and that should have never been executed AFTER the outage issue was fixed at prices that were not the NBBO at present. That's what in my understanding is causing all the problems and the delay in reporting from TT. That's a bad fuck up. Whoever is culpable (TT, AMP, or SC, or a combination of the 3 parties involved.) This would strictly be the fault of TT. It could not be AMP unless they submitted orders on your behalf for risk purposes. And Sierra Chart is not at fault here either. We are not even aware of what is even going on in this regard. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-18 16:44:51] #76 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And what comes after the interim? The continuation of the Sierra Chart Order Routing Service for AMP users but using CQG in the background instead of TT for order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-18 16:47:11] #77 [Go To First Post]
theunknowntrader - Posts: 112
I submitted the cqg request, still mo answer from AMp

[2021-02-18 16:52:33] #78 [Go To First Post]
User937576 - Posts: 24
SC, you can access my Trade Activity Log, right? 17 trades with that label "SC Futures Order Routing/Data historical" fill took place several handles below the bid at that particular time (some even 40+ handles below). Fault of TT? I guess. AMP then did do the AMPRISK1 trades to close all open positions, and that also caused problems, because I was only long 4 MNQ, yet they transacted a sell for 23 MNQ's as the final liquidation trade. That equals to a net short of -19 MNQ contracts OUT OF NOWHERE. That is AMP issue, and they need to rectify it because that's what caused the daily report to show a substantial loss in my account.

[2021-02-18 16:57:10] #79 [Go To First Post]
User236347 - Posts: 21
@SCEngineering This is the email from AMP - https://imgur.com/a/Ctx8BMr This is the form that the email links to - https://imgur.com/a/RNiJ2pb (notice that there is NO longer the additional $20/month charge listed for Denali) Are you confirming that if I make the above selection, that I will still be able to see more than 10 levels of orders on the DOM ladder (typical CQG data restriction vs all orders on the ladder being visible with Denali/Rithmic)? According to AMP this is not the case. The Denali exchange is TT in their mind, and by switching to CQG you are no longer using Denali. If Sierra Chart works out whatever they need to do with CQG it is possible that the option can be re-enabled in the future... Some clarification/transparency on this issue would appreciated.... Date Time Of Last Edit: 2021-02-18 16:58:03


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[2021-02-18 17:00:32] #80 [Go To First Post]
user2837 - Posts: 76
SC: when you are able to route your own orders to CME, do you have a list of brokers who will use your service?

[2021-02-18 17:08:08] #81 [Go To First Post]
User395685 - Posts: 29
In my opinion, the most graceful solution from TT/AMP would be to nullify all trades from Feb16th, clean slate, PnL to zero for the day for everyone involved. I agree. AMP cannot let some random event like this destroy its clients accounts. I submitted the cqg request, still mo answer from AMp Same here. I submitted the form 3 hours ago. Date Time Of Last Edit: 2021-02-18 17:08:25

[2021-02-18 17:08:17] #82 [Go To First Post]
User657945 - Posts: 226
@User937576 and all the people that had an issue,(fotunately I trade mainly Eurex) my opinion from a legal point of view (I'm not a legal FYI but had in the time being a lot of opportunity to work with for business) it is that it does not matter who is responsible for what, the broker is responsible to place the order in a correct manner, than if it will be demostrated that the issue was caused by a partner in the middle, the Broker(not the customer) will suite the partener (TT?) for that. I think at least for the ones that are US based, it's time to let them understand that a class action is coming if they do not accomodate the net loss and the non gain due to the stop of the activity. My 2 cents

[2021-02-18 17:21:38] #83 [Go To First Post]
User732945 - Posts: 6
The latest version of the from from AMP gives the option of just switching the routing to CQG. No change in data feed.

[2021-02-18 17:26:35] #84 [Go To First Post]
theunknowntrader - Posts: 112
yeah still no answers

[2021-02-18 17:30:30] #85 [Go To First Post]
User236347 - Posts: 21
@user732945 The NEW UPDATED form on AMP now looks like this - https://imgur.com/a/a2q23Jo NOW there is an option to use CQG/Denali (this was NOT the case 30 minutes ago - you can reference my post above). I'm assuming Sierra reached out to AMP since my last post... thank you.. I can only hope that by submitting a second request form, it will supersede the incorrect original submission and that this can be handled in an expedited fashion....


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[2021-02-18 17:31:45] #86 [Go To First Post]
User852559 - Posts: 40
How does this work if you were paying for Denali through AMP and not Sierra directly? What option do we select to keep Denali data, but to route through CQG?

[2021-02-18 17:51:24] #87 [Go To First Post]
User921987 - Posts: 234
@User236347 I asked this from AMP support chat and they gave me instructions to go and fill the form again. The last one will overwrite the previous and there will be no double charges or other problems from this. Date Time Of Last Edit: 2021-02-18 17:53:06

[2021-02-18 17:55:24] #88 [Go To First Post]
User937576 - Posts: 24
Yea guys, if you send the form to change feed, make sure you go to the chat at AMP so they take care of it ASAP. Otherwise it's gonna take a while. https://www.ampfutures.com Ii the homepage, lower right side, there is an orange floating Chat button. Date Time Of Last Edit: 2021-02-18 18:02:13

[2021-02-18 17:59:32] #89 [Go To First Post]
theunknowntrader - Posts: 112
can you share the link?

[2021-02-18 18:15:07] #90 [Go To First Post]
User236347 - Posts: 21
My AMP client login is mysteriously not working now, and chat queue is over 17... so probably not going to get connected before it times out and sends you to the back of the line first.... My only misgiving in all of this, is that by signing up for a new data order routing connection and possibly beginning to trade again, we are doing exactly what these guys want.... namely ignoring/forgetting about the whole (CURRENTLY UNRESOLVED) situation with TT. AMP can't even say with any certainty where my margin balance stands (if it is accurate, how much, if any $ I will get back…..haha pipe dreams, I know). EVERYONE, INCLUDING Sierra Chart wants you to just casually forget the 3+ days of outages, phantom trades placed on your behalf, FORCED closing/liquidation of OPEN positions, and the very BASIC fact that the DATA WE SAW on OUR screens was not actually reflective of the real positioning/orders with the CME (For 3+ days YOU COULD NOT trust what you saw on YOUR screen)..

[2021-02-18 18:23:58] #91 [Go To First Post]
User937576 - Posts: 24
User236347, yep, the more I investigate, the more I realise that all 3 parties are somewhat involved/responsible. TT and AMP certainly more than SC. I ain't forgetting shit. I'm starting to spread the word on fintwit about this issue, this needs to be discussed more publicly until it forces TT/AMP to come forward with solutions.

[2021-02-18 18:25:09] #92 [Go To First Post]
User732945 - Posts: 6
User236347 Just my 2 cents..... Sierra Chart is not the one to beat up here. Anyone with a platform that was using TTFix order routing solution is in the same situation. Sierra can't give you answers because it is not their deal. AMP/TT are the ones, ultimately, that will answer and/or fix the issues with your account. I know this situation sucks (I am in it as well), but patience is the key. And yes, whether TT wants you to forget about it or not....it's up to you to not forget about it.

[2021-02-18 18:48:07] #93 [Go To First Post]
User921987 - Posts: 234
What I've learned this is not a SierraChart order routing issue. The original problem comes from TT and if AMP (or other FCM's) did some automatic position liquidations then they may have some problems too. Date Time Of Last Edit: 2021-02-18 18:49:43

[2021-02-18 18:56:08] #94 [Go To First Post]
Tooth Fairy - Posts: 79
Someone should start a class action suit. Plenty of hungry lawyers out there.

[2021-02-18 19:02:14] #95 [Go To First Post]
theunknowntrader - Posts: 112
Has anyone been transferred from TT to CQG?

[2021-02-18 19:09:04] #96 [Go To First Post]
theunknowntrader - Posts: 112
Did anyone using Advantage Futures with TT have problems?

[2021-02-18 19:17:44] #98 [Go To First Post]
User502498 - Posts: 33
I love how SC shi**ed all over Rithmic, so I move to denali and TT. And Rithmic has 0 issues.

[2021-02-18 19:21:30] #99 [Go To First Post]
User236347 - Posts: 21
This may not be Sierra's fault exactly, however they did not provide any alternative means of accessing Denali data (the MAIN service that they promote/ encourage clients to use) via AMP (your only choice was TT-FIX)... I think what is probably bothering most people here (beyond the very obvious LACK of transparency from ALL sides involved) is the fact that NO ONE else (either at SC or AMP) is also LOUDLY yelling at TT on THEIR customers behalf (that's us, WE pay Sierra Chart for order routing, data- Denali, and platform (SC5) - and AMP is the FCM)... instead of CYA and technical speak, why not TRY and HELP US get an acceptable resolution NOW...? Clearly, Sierra Chart's relationship with TT would give them much higher visibility with the situation, and put them in a much better position to lobby for an amenable resolution FOR ALL CLIENTS INVOLVED (this applies to both AMP AND Sierra Chart IMO. @marcelperez - I spoke to AMP chat support just now, ALL change requests should be handled (complete) by 4pm CT, if not, they said to reach out again via chat or phone.

[2021-02-18 19:23:27] #100 [Go To First Post]
User937576 - Posts: 24
Yea, where are these TTFix users not on SC and/or AMP that had issues as well? Can’t find any complaint online.. Got another email from AMP Dale to say they’re “still waiting for the final response from TT. TT has confirmed - they published incorrect positions in the platform. Not AMP.”

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