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Direct MessagesDate/Time: Mon, 20 May 2024 20:12:01 +0000
Help with setting up account
View Count: 460
| [2021-01-27 23:40:42] |
| User604772 - Posts: 8 |
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Hey, I am quite new with Sierra charts, and not so familiar with all the technical setups to get up and running. I`ve had a free trail where everything worked good. After that I decided to buy a package to be able to still use it (going trough a trading course) The package I bought was 11- Advanced + Denali Data Feed (For 6 Months) - 268.8 USD My propose at this moment with the software is not real trading but observing charts and using the different tools to analyze, like depth of market, vwap, volume profile etc. that I am learning in the course. I think I was recommended to at least use package 5 because of some of the tools, but I bought 11 instead with Denali data feed because I thought this would give me real time data instead of delayed. was I correct with this choice? And or do I need to buy any more packages or do anything else to be able to get real time data? I am a non professional At this point I don't even see delayed price action like I used to in the depth of market, but I can see the volume but no price movement/where the price are at. I am not sure if this information is helpful for setting up the account but the symbols and contracts I am watching/going to watch is from CBOT, NYMEX and CME. Best regards Alexander |
| [2021-01-28 14:33:00] |
| John - SC Support - Posts: 31746 |
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We think we know why you are not getting the delayed streaming data, but we are checking on it. In the meantime, the reason you are not getting the Real-Time data is that you have selected the package that includes the Denali Exchange Data Feed (great), but you still need to go through the rest of the Setup Instructions for the Denali Exchange Data Feed, which includes signing the agreements and enabling the exchange(s) that you want. You will find the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Go through those Setup Instructions, but you will skip the section entitled Activate Service, as you have already taken care of that by selecting Package 11. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 00:34:38] |
| User604772 - Posts: 8 |
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Thanks John! Shortly after the delayed worked perfect again, and still does. Just have to say what an great software Sierra chart is, now as I am getting a little more familiar with it. All opportunities to customize and options available in it, really cool. And I also have set up an funded futures account at Amp, regarding real time data. They did not provide me a CQG number as I made an account by using their normal page, and not the link provided from one of the sections here (saw that it afterwards) but I have the account number if that is helpful for you guys setting it up? ** So I can go on and sign rest of the documents and order the exchange date on my own afterwards. Best regards Alexander Date Time Of Last Edit: 2021-02-24 18:05:41
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| [2021-02-24 14:43:06] |
| John - SC Support - Posts: 31746 |
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Once you get your CQG information from AMP then go through the Setup Instructions to connect your Sierra Chart to CQG here: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 18:06:13] |
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At this point I don't even see delayed price action like I used to in the depth of market, but I can see the volume but no price movement/where the price are at. You really do need to update Sierra Chart to the current version even if this issue is resolved:Software Download: Fast Update You are running an out of date version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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