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Date/Time: Fri, 29 Mar 2024 10:19:59 +0000



delayed data

View Count: 532

[2021-01-26 15:31:06]
User812728 - Posts: 26
Hi there,

So the data for my Futures - CME and COMEX charts all seem to be delayed ?

I can only get real time data for CDFs and Forex via FXCM.

Cheers

Lance
[2021-01-26 16:18:45]
John - SC Support - Posts: 30444
You do not have any exchanges activated for your Denali Exchange Data Feed. Go to the following page and activate the exchange(s) you need:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-26 23:55:33]
User812728 - Posts: 26
I thought the Denali Exchange Data Feed costs between 20 and 25 USD per month, the page you sent me says activation fee cost 109 USD. I am a bit confused ?

Cheers
[2021-01-27 11:37:55]
Sierra Chart Engineering - Posts: 104368
You must be looking at an exchange fee price. You might be considered a professional. We will check on this and get back to you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-27 15:18:43]
SC Support - Posts: 1785
Hi Lance, in the process of completing the Market Data Agreements you certified that you are a Professional, please re-do the agreements if you think you belong in the Non-Professional Category. Thank you

https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

Documentation for Denali: Denali Exchange Data Feed


CME Certification:

Non-Professional shall mean and include either:
(i) an individual, natural person Subscriber(s) who, or
(ii) certain small business entities (limited liability companies, partnerships, trusts or corporations) that, receive and use Information (excluding any pit traded data), in each case subject to the following restrictions:

The Non-Professional Subscriber must:
a. have an active and funded futures trading account;
b. be an individual, natural person or small business entity

The Non-Professional Subscriber must not:
c. be a member (or hold or lease any type membership) of any exchange;
d. be registered or qualified as a professional trader or investment adviser with any stock, commodities or futures exchange or contract market, or with any financial regulatory authority
e. be acting on behalf of an institution that engages in brokerage, banking, investment, or Financial activities

The Non-Professional Subscriber's Use of Information must:
f. be solely for the Subscriber's personal or private use;
g. be limited to managing the Subscriber's own assets, and not be used in connection with the management of any assets of any third party(ies) in any capacity

The Non-Professional Subscriber's Access to Information must only:
h. be via a maximum of two trading terminals per Distributor, permissioned for Real-Time Information and capable of routing orders to the CME Globex Platform (an "Order Routing Device").
Any Subscriber who does not meet the qualifications of a Non-Professional Subscriber will be considered a Professional Subscriber.
Date Time Of Last Edit: 2021-01-27 17:01:00

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