Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 22:11:27 +0000

How to Post a Message for Support

Help I need version 32 bit

View Count: 1568

[2022-02-17 04:10:16] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Why do you need to run version 1915? That version is unsupported with Rithmic. You have to use version 1976 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-17 05:10:55] #26 [Go To First Post]
nepher - Posts: 56
I just tried with v2008, the problem is still here, it appeared yesterday when you extend with more 15 days. SC tries to update to latest version. Although I declined, I cannot connect and run my chartbooks. This is a fundamental need for my migration. Please, What 's the change in the package 3 ? I'm blocked since yesterday.


Data Trade Service Settings disabled with Rithmic SCv2008.jpg / V - Attached On 2022-02-17 05:08:13 UTC - Size: 289.07 KB - 138 views

[2022-02-17 19:48:48] #27 [Go To First Post]
Sierra_Chart Engineering - Posts: 14015
Set the service in Sierra Chart to Rithmic and then restart. You should then not get the update notice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-17 22:00:40] #28 [Go To First Post]
nepher - Posts: 56
As you can see in Data/Trade Service Settings popup menu not only Rithmic but no other Datafeeds are enabled with this package, no access to any datafeeds and always forcing to automatically upgrade at login even if I already set the service to rithmic before restarting SC. What the change did you make on package 3 the latest days ? particularly the 15th of february when you extend with my account as the 14th all was still working perfectly. This is important for my work, I'm really getting scared. Please help. Date Time Of Last Edit: 2022-02-17 22:01:44


No Services enabled on package.jpg / V - Attached On 2022-02-17 21:58:02 UTC - Size: 275.65 KB - 125 views

[2022-02-17 23:03:31] #29 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
But first select Rithmic and then restart. And then there should no longer be an update requirement. If not, let us know. This is not related to the service package. It could not be. And what version again are you currently running? We will get the problem solved for you one way or another. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-17 23:04:21

[2022-02-18 04:50:16] #30 [Go To First Post]
nepher - Posts: 56
The same, it forces an update requirement and still No Services enabled on package, this is V2008. I can send you the entire SIERRACHART standalone directory, so you can test at your side. Please send me a link where to upload it. Date Time Of Last Edit: 2022-02-18 04:50:28

[2022-02-18 08:16:55] #31 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
One moment we will solve this for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-18 08:21:50] #32 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize, it is indeed due to the service package. Try again now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-18 16:10:18] #33 [Go To First Post]
nepher - Posts: 56
All Data services enabled and connection is now OK, tremendous result. Thank you very much SC. Could you please assume for the next months package 3 will not change regarding connection with SC_v2008 , so I won't worry anymore regarding this point.


Data Trade Service Settings enabled with Rithmic SCv2008.jpg / V - Attached On 2022-02-18 15:59:24 UTC - Size: 366.88 KB - 134 views

To post a message in this thread, you need to log in with your Sierra Chart account: