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Direct MessagesDate/Time: Fri, 03 May 2024 02:24:23 +0000
Question about error in log
View Count: 411
| [2020-12-21 13:48:25] |
| User869657 - Posts: 31 |
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Hello SC team, We've had a disconnection issue a couple of days ago, which details are in the extract of log attached. We have a few questions about that log please : 1) The error seems to be triggered by Windows error code 10053. Is it something you have seen in the past impacting SC ? Any idea about the root cause please ? Are all the instances of "Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window." linked to that error code 10053 ? 2) The log shows multiple times "FXCM Live Trading (Standard) - DTC | Disconnected.". On this SC instance, we had two accounts connected to FXCM. Unfortunately, the log does not give enough details on which of the accounts got disconnected. Is it something that can be added please ? Or does this line mean that all the connections to FXCM were lost for all the charts in the SC instance ? 3) There were 6 charts in this instance ; the log shows multiples times : "Chart #2 has tagged chart #1 for full recalculation. Chartbook: $20-04-05.cht | 2020-12-15 20:15:10.419 Chart #2 has tagged chart #3 for full recalculation. Chartbook: $20-04-05.cht | 2020-12-15 20:15:10.419 Chart #2 has tagged chart #4 for full recalculation. Chartbook: $20-04-05.cht | 2020-12-15 20:15:10.419 Chart #2 has tagged chart #5 for full recalculation. Chartbook: $20-04-05.cht | 2020-12-15 20:15:10.419 Chart #2 has tagged chart #6 for full recalculation. Chartbook: $20-04-05.cht | 2020-12-15 20:15:10.419" Why is Chart #2 the only one that is not getting a full recalculation ? 4) Not linked to this issue but we can see in the log with the timestamps that some actions/positions are taken a few seconds before the expected time (for example, instead of openin a trade a 10h10, we see it opened in the log a 10h09 and 58 seconds.) We have synchronized the computer's clock with an online clock. This "mismatch" is not causing any issues but is it due to a wrong syncrhonization with SC's server maybe ? Is it fixable on our side ? As always, thanks a lot for the help ! |
 Extract Message Log 2020-12-15.txt - Attached On 2020-12-21 13:48:04 UTC - Size: 62.9 KB - 175 views |
| [2020-12-23 21:02:22] |
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1. There is definitely nothing unusual about this. When there are network connectivity problems that is a common error. We cannot spend any time looking into why. We simply have no control over that or know what went wrong in your case. Other than there was some connectivity issue. 2. The connection is not account specific. The entire connection has been lost. 3. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts 4. We are not totally sure where there is a time inaccuracy but it is somewhere and there can be some inaccuracy on our server but generally less than 1/4 second. But not sure if that would affect the fill timestamps. We have to look into that for FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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