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Date/Time: Sat, 18 May 2024 06:01:33 +0000



Symbol is unknown

View Count: 487

[2020-12-19 10:42:30]
User462086 - Posts: 193
Upgraded to the new symbology a few weeks ago and haven't had any issues until yesterday when this status message showed up in an orange box:

Symbol is unknown. Click for symbol information. Already subscribed to symbol. New subscription rejected.

Below this box was a blue box with: Downloading Continuous Contract Data

Yesterday this occurred after SC had been connected and streaming data. Today it happened when I fired up SC. Both times, this was resolved by disconnecting then connecting again.

Here's the log from today's start-up:

Reading Internal Order ID file. | 2020-12-18 22:54:19.990
Reading Trade Orders file. | 2020-12-18 22:54:20.308
Reading Trade Positions file. | 2020-12-18 22:54:20.309
Reading Account Balance file. | 2020-12-18 22:54:20.310
UDPListener (1916). Port 22904 | Listening on UDP port 22904. | 2020-12-18 22:54:20.385
Software version: 2207 64-bit | 2020-12-18 22:54:20.385
OpenGL enabled | 2020-12-18 22:54:20.385
Primary Thread ID: 2032 | 2020-12-18 22:54:20.385
Usage end date: 2021-02-17 | 2020-12-18 22:54:20.385
Enabled for: Advanced Features 2. | 2020-12-18 22:54:20.385
Enabled for: Sierra Chart Historical Data Service. | 2020-12-18 22:54:20.385
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-18 22:54:20.385
Allow Support for Sierra Chart Data Feeds is disabled. | 2020-12-18 22:54:20.385
Current selected Data/Trading service: SC Data - All Services | 2020-12-18 22:54:20.385
Custom symbol settings values: enabled | 2020-12-18 22:54:20.385
Chart Update Interval: 1000 | 2020-12-18 22:54:20.385
Intraday Data Storage Time Unit: 0 | 2020-12-18 22:54:20.385
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-12-18 22:54:20.385
2020-12-19 03:54:20 Local computer time in UTC | 2020-12-18 22:54:20.385
2020-12-18 22:54:20 Local computer time in SC Time Zone | 2020-12-18 22:54:20.385
2020-12-19 03:54:18 Server time in UTC | 2020-12-18 22:54:20.385
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-12-18 22:54:20.386
Program path: E:\SierraChart\ | 2020-12-18 22:54:20.386
Data Files path: E:\SierraChart\Data\ | 2020-12-18 22:54:20.386
OS Version Number: 10.0 | 2020-12-18 22:54:20.386
Locale Setting: C | 2020-12-18 22:54:20.386
DLLs: | 2020-12-18 22:54:20.405
Allowed protected custom studies: | 2020-12-18 22:54:20.405

Created the DTC Protocol server. | 2020-12-18 22:54:20.409
DTC Protocol Server listening on port 11099. | 2020-12-18 22:54:20.412
Created the DTC Protocol historical data server. | 2020-12-18 22:54:20.412
HD Server Manager | Listening on port 11098 | 2020-12-18 22:54:20.414
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-12-18 22:54:20.415
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-12-18 22:54:20.486
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-12-18 22:54:20.758
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-12-18 22:54:20.758
Received 5 login tokens. | 2020-12-18 22:54:21.310
Symbol settings MD5 received. Request ID: 1. | 2020-12-18 22:54:22.280
Requested symbol settings for service code scdataallservices. Request ID: 2. | 2020-12-18 22:54:22.280
Symbol settings received. Request ID: 2. | 2020-12-18 22:54:25.389
SC Data - All Services | Disconnected. | 2020-12-18 22:54:25.393
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-12-18 22:54:25.393

SC Data - All Services | Connected to server complete. | 2020-12-18 22:54:28.375
Triggering next historical data download in queue. | 2020-12-18 22:54:28.376
Triggering next historical data download in queue. | 2020-12-18 22:54:28.376
Triggering next historical data download in queue. | 2020-12-18 22:54:28.376
Triggering next historical data download in queue. | 2020-12-18 22:54:28.376
CLG21-NYMEX [CBV] Daily #2 | Reloading chart. | 2020-12-18 22:54:45.937
CLG21-NYMEX [CBV] Daily #2 | Performing historical Daily data download for symbol CLF21 starting at last date in file. | 2020-12-18 22:54:45.947
Starting DelayedDownloadMonitoringTimer | 2020-12-18 22:54:45.947
Starting HDTimeoutTimer | 2020-12-18 22:54:45.947
Added historical Daily data request for CLF21 to the queue. | 2020-12-18 22:54:45.947
Triggering next historical data download in queue. | 2020-12-18 22:54:45.947
CLG21-NYMEX [CBV] Daily #2 | Performing historical Daily data download for symbol CLG21-NYMEX starting at last date in file. | 2020-12-18 22:54:45.949
Added historical Daily data request for CLG21-NYMEX to the queue. | 2020-12-18 22:54:45.949
CLG21-NYMEX [CBV] Daily #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2020-12-18 22:54:45.973
CLG21-NYMEX [CBV] 1 Day #4 | Reloading chart. | 2020-12-18 22:54:46.333
Starting DelayedDownloadMonitoringTimer | 2020-12-18 22:54:46.453
Starting HDTimeoutTimer | 2020-12-18 22:54:46.454
Added historical Intraday data request for CLF21-NYMEX to the queue. | 2020-12-18 22:54:46.454
Triggering next historical data download in queue. | 2020-12-18 22:54:46.454
CLG21-NYMEX [CBV] 1 Day #4 | Performing historical Daily data download for symbol CLG21 starting at last date in file. | 2020-12-18 22:54:46.460
Added historical Daily data request for CLG21 to the queue. | 2020-12-18 22:54:46.460
CLG21-NYMEX [CBV] 1 Day #4 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:46.655
CLG21-NYMEX [CBV] 500 Volume #13 | Reloading chart. | 2020-12-18 22:54:47.181
CLG21-NYMEX [CBV] 500 Volume #13 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:47.296
CLG21-NYMEX [CBV] 1 PriceChanges #21 | Reloading chart. | 2020-12-18 22:54:47.658
CLG21-NYMEX [CBV] 1 PriceChanges #21 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:47.718
CLG21-NYMEX [CBV] Monthly #26 | Reloading chart. | 2020-12-18 22:54:48.045
CLG21-NYMEX [CBV] Monthly #26 | File CLG01.dly has a volume of 0 at 2000-12-18. | 2020-12-18 22:54:51.691
CLG21-NYMEX [CBV] Monthly #26 | File CLF01.dly has a volume of 0 at 2000-11-17. | 2020-12-18 22:54:51.700
CLG21-NYMEX [CBV] Monthly #26 | File CLF01.dly has a volume of 0 at 2000-12-15. | 2020-12-18 22:54:51.700
CLG21-NYMEX [CBV] Monthly #26 | File CLZ00.dly has a volume of 0 at 2000-10-18. | 2020-12-18 22:54:51.710
CLG21-NYMEX [CBV] Monthly #26 | File CLZ00.dly has a volume of 0 at 2000-11-16. | 2020-12-18 22:54:51.710
CLG21-NYMEX [CBV] Monthly #26 | File CLX00.dly has a volume of 0 at 2000-09-18. | 2020-12-18 22:54:51.719
CLG21-NYMEX [CBV] Monthly #26 | File CLX00.dly has a volume of 0 at 2000-10-17. | 2020-12-18 22:54:51.719
CLG21-NYMEX [CBV] Monthly #26 | File CLV00.dly has a volume of 0 at 2000-08-18. | 2020-12-18 22:54:51.729
CLG21-NYMEX [CBV] Monthly #26 | File CLV00.dly has a volume of 0 at 2000-09-15. | 2020-12-18 22:54:51.729
CLG21-NYMEX [CBV] Monthly #26 | File CLU00.dly has a volume of 0 at 2000-07-18. | 2020-12-18 22:54:51.740
CLG21-NYMEX [CBV] Monthly #26 | File CLU00.dly has a volume of 0 at 2000-08-17. | 2020-12-18 22:54:51.740
CLG21-NYMEX [CBV] Monthly #26 | File CLQ00.dly has a volume of 0 at 2000-06-16. | 2020-12-18 22:54:51.750
CLG21-NYMEX [CBV] Monthly #26 | File CLQ00.dly has a volume of 0 at 2000-07-17. | 2020-12-18 22:54:51.750
CLG21-NYMEX [CBV] Monthly #26 | File CLN00.dly has a volume of 0 at 2000-05-18. | 2020-12-18 22:54:51.759
CLG21-NYMEX [CBV] Monthly #26 | File CLN00.dly has a volume of 0 at 2000-06-15. | 2020-12-18 22:54:51.759
CLG21-NYMEX [CBV] Monthly #26 | File CLM00.dly has a volume of 0 at 2000-04-18. | 2020-12-18 22:54:51.769
CLG21-NYMEX [CBV] Monthly #26 | File CLM00.dly has a volume of 0 at 2000-05-17. | 2020-12-18 22:54:51.769
CLG21-NYMEX [CBV] Monthly #26 | File CLK00.dly has a volume of 0 at 2000-03-17. | 2020-12-18 22:54:51.780
CLG21-NYMEX [CBV] Monthly #26 | File CLK00.dly has a volume of 0 at 2000-04-17. | 2020-12-18 22:54:51.780
CLG21-NYMEX [CBV] Monthly #26 | File CLJ00.dly has a volume of 0 at 2000-02-18. | 2020-12-18 22:54:51.789
CLG21-NYMEX [CBV] Monthly #26 | File CLJ00.dly has a volume of 0 at 2000-03-16. | 2020-12-18 22:54:51.789
CLG21-NYMEX [CBV] Monthly #26 | File CLH00.dly has a volume of 0 at 2000-01-18. | 2020-12-18 22:54:51.799
CLG21-NYMEX [CBV] Monthly #26 | File CLH00.dly has a volume of 0 at 2000-02-17. | 2020-12-18 22:54:51.799
CLG21-NYMEX [CBV] Monthly #26 | File CLG00.dly has a volume of 0 at 1999-12-17. | 2020-12-18 22:54:51.808
CLG21-NYMEX [CBV] Monthly #26 | File CLG00.dly has a volume of 0 at 2000-01-17. | 2020-12-18 22:54:51.808
CLG21-NYMEX [CBV] Monthly #26 | File CLF00.dly has a volume of 0 at 1999-11-18. | 2020-12-18 22:54:51.818
CLG21-NYMEX [CBV] Monthly #26 | File CLF00.dly has a volume of 0 at 1999-12-16. | 2020-12-18 22:54:51.818
CLG21-NYMEX [CBV] Monthly #26 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2020-12-18 22:54:51.818
CLG21-NYMEX [CBV] Weekly #3 | Reloading chart. | 2020-12-18 22:54:52.133
CLG21-NYMEX [CBV] Weekly #3 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2020-12-18 22:54:53.123
CLG21-NYMEX [CBV] 1 Day #15 | Reloading chart. | 2020-12-18 22:54:53.446
CLG21-NYMEX [CBV] 1 Day #15 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:53.857
CLG21-NYMEX [CBV] 100000 Volume #8 | Reloading chart. | 2020-12-18 22:54:54.181
CLG21-NYMEX [CBV] 100000 Volume #8 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:54.295
CLG21-NYMEX [CBV] 30000 Volume #7 | Reloading chart. | 2020-12-18 22:54:54.617
CLG21-NYMEX [CBV] 30000 Volume #7 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:54.677
CLG21-NYMEX [CBV] 7500 Volume #14 | Reloading chart. | 2020-12-18 22:54:55.004
CLG21-NYMEX [CBV] 7500 Volume #14 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:55.051
CLG21-NYMEX [CBV] 32500 Volume #23 | Reloading chart. | 2020-12-18 22:54:55.365
CLG21-NYMEX [CBV] 32500 Volume #23 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:55.561
CLG21-NYMEX [CBV] 32500 Volume #6 | Reloading chart. | 2020-12-18 22:54:55.945
CLG21-NYMEX [CBV] 32500 Volume #6 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:56.322
CLG21-NYMEX [CBV] #1 | Reloading chart. | 2020-12-18 22:54:56.654
CLG21-NYMEX [CBV] #1 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:57.405
CLG21-NYMEX [CBV] #24 | Reloading chart. | 2020-12-18 22:54:57.731
CLG21-NYMEX [CBV] #24 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:58.088
CLG21-NYMEX [CBV] 32500 Volume #9 | Reloading chart. | 2020-12-18 22:54:58.411
CLG21-NYMEX [CBV] 32500 Volume #9 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:58.766
CLG21-NYMEX [CBV] 2500 Volume #16 | Reloading chart. | 2020-12-18 22:54:59.090
CLG21-NYMEX [CBV] 2500 Volume #16 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:59.148
CLG21-NYMEX [CBV] 2500 Volume #22 | Reloading chart. | 2020-12-18 22:54:59.548
CLG21-NYMEX [CBV] 2500 Volume #22 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:54:59.906
CLG21-NYMEX [CBV] 500 Volume #12 | Reloading chart. | 2020-12-18 22:55:00.364
CLG21-NYMEX [CBV] 500 Volume #12 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:00.432
CLG21-NYMEX [CBV] 0.05 Range #25 | Reloading chart. | 2020-12-18 22:55:00.864
CLG21-NYMEX [CBV] 0.05 Range #25 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:00.935
CLG21-NYMEX [CBV] 500 Volume #20 | Reloading chart. | 2020-12-18 22:55:01.323
CLG21-NYMEX [CBV] 500 Volume #20 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:01.391
CLG21-NYMEX [CBV] 1 PriceChanges #10 | Reloading chart. | 2020-12-18 22:55:01.759
CLG21-NYMEX [CBV] 1 PriceChanges #10 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:01.806
CLG21-NYMEX [CBV] 1 Min #5 | Reloading chart. | 2020-12-18 22:55:02.174
CLG21-NYMEX [CBV] 1 Min #5 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:02.291
CLG21-NYMEX [CB] 0.06 Range #18 | Reloading chart. | 2020-12-18 22:55:02.667
CLG21-NYMEX [CB] 0.06 Range #18 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:02.700
CLG21-NYMEX [CB] 0.08 Range #11 | Reloading chart. | 2020-12-18 22:55:03.037
CLG21-NYMEX [CB] 0.08 Range #11 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:03.083
CLG21-NYMEX [CB] 0.16 Range #19 | Reloading chart. | 2020-12-18 22:55:03.420
CLG21-NYMEX [CB] 0.16 Range #19 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:03.453
CLG21-NYMEX [CB] 500 Volume #17 | Reloading chart. | 2020-12-18 22:55:03.786
CLG21-NYMEX [CB] 500 Volume #17 | Waiting for historical downloads to complete with the IDs: 1, 3, 4, | 2020-12-18 22:55:03.831
Mapping CLF21 to CLF21. Service code: nymex | 2020-12-18 22:55:03.968
Mapping CLG21 to CLG21. Service code: nymex | 2020-12-18 22:55:03.968
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLG21 (CLG21). ID: 2 Service code: nymex | 2020-12-18 22:55:03.968
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2020-12-18 22:55:03.968
SC DTC Delayed Exchange Data | Requesting security definition data for: CLG21 (CLG21). ID: 2 | 2020-12-18 22:55:03.968
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLF21 (CLF21). ID: 1 Service code: nymex | 2020-12-18 22:55:03.968
SC DTC Delayed Exchange Data | Requesting security definition data for: CLF21 (CLF21). ID: 1 | 2020-12-18 22:55:03.968
HD Request # 1 | Downloading Historical Daily chart data for CLF21. Starting date: 2020-12-16. Service: scdataallservices | 2020-12-18 22:55:03.971
HD Request # 1 | Requesting historical Daily data for CLF21 starting at 2020-12-15. SC External HD service. | 2020-12-18 22:55:03.971
Mapping CLF21-NYMEX to CLF21. Service code: nymex | 2020-12-18 22:55:03.971
Mapping CLG21-NYMEX to CLG21. Service code: nymex | 2020-12-18 22:55:03.972
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLG21-NYMEX (CLG21). ID: 4 Service code: nymex | 2020-12-18 22:55:03.972
SC DTC Delayed Exchange Data | Requesting security definition data for: CLG21-NYMEX (CLG21). ID: 4 | 2020-12-18 22:55:03.972
SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLF21-NYMEX (CLF21). ID: 3 Service code: nymex | 2020-12-18 22:55:03.972
SC DTC Delayed Exchange Data | Requesting security definition data for: CLF21-NYMEX (CLF21). ID: 3 | 2020-12-18 22:55:03.972
Delaying start of download for CLF21-NYMEX | 2020-12-18 22:55:03.972
DTC Client socket (1) | Creating socket. | 2020-12-18 22:55:04.057
DTC Client socket (1) | New receive buffer size: 5242880 | 2020-12-18 22:55:04.057
DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2020-12-18 22:55:04.057
SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-12-18 22:55:04.245
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-12-18 22:55:04.245
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2020-12-18 22:55:04.246
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-12-18 22:55:04.483
SC DTC Delayed Exchange Data | Sending logon request message. | 2020-12-18 22:55:04.483
SC DTC Delayed Exchange Data | Received logon response. | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Successfully connected. | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Trading is not supported. | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLF21 -> CLF21 | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLF21-NYMEX -> CLF21 | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLG21 -> CLG21 | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLG21-NYMEX -> CLG21 | 2020-12-18 22:55:05.275
SC DTC Delayed Exchange Data | Received security definition for symbol CLF21 | 2020-12-18 22:55:05.556
Symbol Error - CLF21-NYMEX is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2020-12-18 22:55:05.556
SC DTC Delayed Exchange Data | Received security definition for symbol CLF21-NYMEX | 2020-12-18 22:55:05.556
SC DTC Delayed Exchange Data | Received security definition for symbol CLG21 | 2020-12-18 22:55:05.556
Symbol Error - CLG21-NYMEX is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2020-12-18 22:55:05.556
SC DTC Delayed Exchange Data | Received security definition for symbol CLG21-NYMEX | 2020-12-18 22:55:05.557
HD Request # 1 | Receiving historical Daily data for CLF21 starting at 2020-12-16 | 2020-12-18 22:55:05.833
HD Request # 1 | Writing historical Daily data to the file CLF21.dly | 2020-12-18 22:55:05.833
HD Request # 1 | Bytes received: 212 | 2020-12-18 22:55:05.852
HD Request # 1 | Received 4 records from 2020-12-16 00:00:00 to 2020-12-18 00:00:00 (3.0 days) and wrote 3 records for CLF21 | 2020-12-18 22:55:05.852
HD Request # 1 | Completion time: 2s | 2020-12-18 22:55:05.853
HD Request # 1 | Daily data download complete for CLF21. Unique request ID: 1 | 2020-12-18 22:55:05.853
Removing historical data download ID 1. | 2020-12-18 22:55:05.853

Triggering next historical data download in queue. | 2020-12-18 22:55:05.853
HD Request # 2 | Downloading Historical Daily chart data for CLG21-NYMEX. Starting date: 2020-12-16. Service: scdataallservices | 2020-12-18 22:55:05.856
HD Request # 2 | Requesting historical Daily data for CLG21 starting at 2020-12-15. SC External HD service. | 2020-12-18 22:55:05.856
HD Request # 3 | Downloading Intraday chart data for CLF21-NYMEX to the file CLF21-NYMEX.scid. Service: nymex | 2020-12-18 22:55:06.499
HD Request # 3 | Download start date-time: 2020-12-16 22:47:32.000000. File last date-time: 2020-12-16 22:47:32.295000 | 2020-12-18 22:55:06.499
HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2020-12-18 22:55:06.500
Socket (4) | Creating socket. | 2020-12-18 22:55:06.734
Socket (4) | New receive buffer size: 5242880 | 2020-12-18 22:55:06.734
Socket (4) | Connecting to IP: 216.1.90.129. | 2020-12-18 22:55:06.734
HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-12-18 22:55:07.044
HD Request # 3 | Sending historical data logon request message. | 2020-12-18 22:55:07.044
HD Request # 3 | Requesting Intraday data. Start date-time: 2020-12-16 22:47:32. Record interval: 0. Symbol: CLF21 | 2020-12-18 22:55:07.641
HD Request # 2 | Receiving historical Daily data for CLG21-NYMEX starting at 2020-12-16 | 2020-12-18 22:55:07.800
HD Request # 2 | Writing historical Daily data to the file CLG21-NYMEX.dly | 2020-12-18 22:55:07.801
HD Request # 2 | Bytes received: 212 | 2020-12-18 22:55:07.822
HD Request # 2 | Received 4 records from 2020-12-16 00:00:00 to 2020-12-18 00:00:00 (3.0 days) and wrote 3 records for CLG21-NYMEX | 2020-12-18 22:55:07.822
HD Request # 2 | Completion time: 2s | 2020-12-18 22:55:07.822
HD Request # 2 | Daily data download complete for CLG21-NYMEX. Unique request ID: 2 | 2020-12-18 22:55:07.822
Removing historical data download ID 2. | 2020-12-18 22:55:07.822

Triggering next historical data download in queue. | 2020-12-18 22:55:07.822
HD Request # 4 | Downloading Historical Daily chart data for CLG21. Starting date: 2020-12-16. Service: scdataallservices | 2020-12-18 22:55:07.825
HD Request # 4 | Requesting historical Daily data for CLG21 starting at 2020-12-15. SC External HD service. | 2020-12-18 22:55:07.825
CLG21-NYMEX [CBV] Daily #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:07.961
CLG21-NYMEX [CBV] Daily #2 | Reloading chart. | 2020-12-18 22:55:07.963
CLG21-NYMEX [CBV] Monthly #26 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:08.141
CLG21-NYMEX [CBV] Monthly #26 | Reloading chart. | 2020-12-18 22:55:08.143
HD Request # 3 | Decompressing data. | 2020-12-18 22:55:08.220
HD Request # 3 | Receiving Intraday data for CLF21-NYMEX starting at 2020-12-16 22:47:32.295000 | 2020-12-18 22:55:08.727
HD Request # 3 | Timestamp of first Intraday data file record written: 2020-12-16 22:49:12.876000 | 2020-12-18 22:55:09.244
Socket (4) | CloseSocket call. | 2020-12-18 22:55:09.255
Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-18 22:55:09.255
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-12-18 22:55:09.255
Socket (4) | Socket gracefully closed by remote side. | 2020-12-18 22:55:09.408
Socket (4) | Closed. | 2020-12-18 22:55:09.408
Historical data download thread signaled to stop. | 2020-12-18 22:55:25.482
HD Request # 3 | Received 39529 records from 2020-12-16 22:47:32.295000 to 2020-12-18 16:59:28.641001 (42.2 hours) and wrote 39528 records for CLF21-NYMEX | 2020-12-18 22:55:25.483
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2020-12-18 21:59:28.641001 | 2020-12-18 22:55:25.483
HD Request # 3 | Completion time: 19s | 2020-12-18 22:55:25.483
HD Request # 3 | Intraday data download complete for CLF21-NYMEX. Unique request ID: 3 | 2020-12-18 22:55:25.483
Removing historical data download ID 3. | 2020-12-18 22:55:25.483
Real-time Intraday chart data file updates started for CLF21-NYMEX | 2020-12-18 22:55:25.483
Intraday chart data file opened for CLF21-NYMEX | 2020-12-18 22:55:25.483
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-12-18 22:55:25.483

Triggering next historical data download in queue. | 2020-12-18 22:55:25.483
HD Request # 4 | Receiving historical Daily data for CLG21 starting at 2020-12-16 | 2020-12-18 22:55:25.483
HD Request # 4 | Writing historical Daily data to the file CLG21.dly | 2020-12-18 22:55:25.484
HD Request # 4 | Bytes received: 212 | 2020-12-18 22:55:25.507
HD Request # 4 | Received 4 records from 2020-12-16 00:00:00 to 2020-12-18 00:00:00 (3.0 days) and wrote 3 records for CLG21 | 2020-12-18 22:55:25.507
HD Request # 4 | Completion time: 18s | 2020-12-18 22:55:25.507
HD Request # 4 | Daily data download complete for CLG21. Unique request ID: 4 | 2020-12-18 22:55:25.507
Removing historical data download ID 4. | 2020-12-18 22:55:25.507

Triggering next historical data download in queue. | 2020-12-18 22:55:25.507
CLG21-NYMEX [CBV] #24 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:25.673
CLG21-NYMEX [CBV] #24 | Reloading chart. | 2020-12-18 22:55:25.674
CLG21-NYMEX [CBV] 500 Volume #20 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:28.519
CLG21-NYMEX [CBV] 500 Volume #20 | Reloading chart. | 2020-12-18 22:55:28.567
CLG21-NYMEX [CBV] 1 PriceChanges #21 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:29.134
CLG21-NYMEX [CBV] 1 PriceChanges #21 | Reloading chart. | 2020-12-18 22:55:29.154
CLG21-NYMEX [CB] 0.06 Range #18 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:29.684
CLG21-NYMEX [CB] 0.06 Range #18 | Reloading chart. | 2020-12-18 22:55:29.716
CLG21-NYMEX [CB] 0.08 Range #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:29.847
CLG21-NYMEX [CB] 0.08 Range #11 | Reloading chart. | 2020-12-18 22:55:29.932
CLG21-NYMEX [CB] 0.16 Range #19 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:30.146
CLG21-NYMEX [CB] 0.16 Range #19 | Reloading chart. | 2020-12-18 22:55:30.203
CLG21-NYMEX [CB] 500 Volume #17 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:30.363
CLG21-NYMEX [CB] 500 Volume #17 | Reloading chart. | 2020-12-18 22:55:30.365
CLG21-NYMEX [CB] 0.06 Range #18 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:30.636
CLG21-NYMEX [CBV] 1 PriceChanges #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:30.867
CLG21-NYMEX [CBV] 1 PriceChanges #10 | Reloading chart. | 2020-12-18 22:55:30.869
CLG21-NYMEX [CB] 0.16 Range #19 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:31.571
CLG21-NYMEX [CBV] 500 Volume #12 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:31.791
CLG21-NYMEX [CBV] 500 Volume #12 | Reloading chart. | 2020-12-18 22:55:31.793
CLG21-NYMEX [CBV] Weekly #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:32.843
CLG21-NYMEX [CBV] Weekly #3 | Reloading chart. | 2020-12-18 22:55:32.848
CLG21-NYMEX [CB] 0.08 Range #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:43.175
CLG21-NYMEX [CB] 500 Volume #17 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:43.307
CLG21-NYMEX [CBV] 1 PriceChanges #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:43.481
CLG21-NYMEX [CBV] 500 Volume #20 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:45.311
CLG21-NYMEX [CBV] 1 PriceChanges #21 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:45.711
CLG21-NYMEX [CBV] 500 Volume #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:55:46.287
CLG21-NYMEX [CBV] 1 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:49.378
CLG21-NYMEX [CBV] 1 Min #5 | Reloading chart. | 2020-12-18 22:55:49.379
CLG21-NYMEX [CBV] 2500 Volume #16 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:50.271
CLG21-NYMEX [CBV] 2500 Volume #16 | Reloading chart. | 2020-12-18 22:55:50.296
CLG21-NYMEX [CBV] 100000 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:50.900
CLG21-NYMEX [CBV] 100000 Volume #8 | Reloading chart. | 2020-12-18 22:55:50.902
CLG21-NYMEX [CBV] 0.05 Range #25 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:51.852
CLG21-NYMEX [CBV] 0.05 Range #25 | Reloading chart. | 2020-12-18 22:55:51.880
CLG21-NYMEX [CBV] 500 Volume #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:52.462
CLG21-NYMEX [CBV] 500 Volume #13 | Reloading chart. | 2020-12-18 22:55:52.465
CLG21-NYMEX [CBV] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-12-18 22:55:53.580
CLG21-NYMEX [CBV] #1 | Reloading chart. | 2020-12-18 22:55:53.581
CLG21-NYMEX [CBV] 2500 Volume #16 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-12-18 22:56:00.102
File >> Disconnect selected. | 2020-12-18 22:56:00.149
Date Time Of Last Edit: 2020-12-19 13:21:56
[2020-12-19 21:44:12]
Sierra Chart Engineering - Posts: 104368
Open your Chartbooks and go through all of your instances of Sierra Chart, and use this Translate command to make sure they are all using the consistent symbol format:
Edit Menu: Edit >> Translate Symbols To Current Service



This will resolve the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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