Home >> Support Board

Support Board

Date/Time: Sat, 18 May 2024 07:59:03 +0000

How to Post a Message for Support

Can't connect to datafeed

View Count: 558

[2020-12-17 22:49:53] #1 [Go To First Post]
pashabenklian - Posts: 8
Reading Internal Order ID file. \| 2020-12-17 15:24:40.904 Reading Trade Orders file. \| 2020-12-17 15:24:41.024 Reading Trade Positions file. \| 2020-12-17 15:24:41.025 Reading Account Balance file. \| 2020-12-17 15:24:41.026 UDPListener (396). Port 22904 \| Listening on UDP port 22904. \| 2020-12-17 15:24:41.096 Software version: 1928 32-bit \| 2020-12-17 15:24:41.097 Usage end date: 2020-12-31 \| 2020-12-17 15:24:41.097 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2020-12-17 15:24:41.097 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2020-12-17 15:24:41.097 * Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-12-17 15:24:41.097 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2020-12-17 15:24:41.097 Custom symbol settings values: enabled \| 2020-12-17 15:24:41.097 Chart Update Interval: 500 \| 2020-12-17 15:24:41.097 Intraday Data Storage Time Unit: 0 \| 2020-12-17 15:24:41.097 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-12-17 15:24:41.097 2020-12-17 21:24:41 Local computer time \| 2020-12-17 15:24:41.101 2020-12-17 20:24:41 Local computer time in UTC \| 2020-12-17 15:24:41.101 2020-12-17 15:24:41 Local computer time in SC Time Zone \| 2020-12-17 15:24:41.101 2020-12-17 20:24:40 Server time in UTC \| 2020-12-17 15:24:41.101 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-12-17 15:24:41.101 Program path: C:\SierraChart\ \| 2020-12-17 15:24:41.101 Data Files path: C:\SierraChart\Data\ \| 2020-12-17 15:24:41.101 OS Version Number: 5.1 \| 2020-12-17 15:24:41.105 Locale Setting: C \| 2020-12-17 15:24:41.106 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-12-17 15:24:41.106 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2020-12-17 15:24:41.142 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2020-12-17 15:24:41.142 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Error setting send buffer size to 0. Unknown Windows error code 10022. \| 2020-12-17 15:24:41.143 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2020-12-17 15:24:41.143 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:41.207 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:41.225 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-12-17 15:24:41.225 Received 5 login tokens. \| 2020-12-17 15:24:41.251 Symbol settings MD5 received. Request ID: 1. \| 2020-12-17 15:24:41.428 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Creating socket. Using TLS 1.2. \| 2020-12-17 15:24:41.428 Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. Overwrite = on. \| 2020-12-17 15:24:41.428 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Error setting send buffer size to 0. Unknown Windows error code 10022. \| 2020-12-17 15:24:41.429 * HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Connecting to IP: 46.4.97.203. \| 2020-12-17 15:24:41.429 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:41.501 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:41.523 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2020-12-17 15:24:41.523 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:41.680 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:41.697 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2020-12-17 15:24:41.697 Symbol settings received. Request ID: 2. \| 2020-12-17 15:24:41.795 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:42.114 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:42.131 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Closed. \| 2020-12-17 15:24:42.131 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2020-12-17 15:24:43.143 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Error setting send buffer size to 0. Unknown Windows error code 10022. \| 2020-12-17 15:24:43.145 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2020-12-17 15:24:43.145 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:43.549 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:43.566 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-12-17 15:24:43.566 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2020-12-17 15:24:44.299 A request for the latest software update has been made. \| 2020-12-17 15:24:44.299 * The update is being downloaded in the background. When it is complete, you will be prompted. \| 2020-12-17 15:24:44.299 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Error setting send buffer size to 0. Unknown Windows error code 10022. \| 2020-12-17 15:24:44.300 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2020-12-17 15:24:44.300 Download for software update has been redirected. Request ID: 1 -> 2 \| 2020-12-17 15:24:44.431 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Creating socket. Using TLS 1.2. \| 2020-12-17 15:24:44.458 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Error setting send buffer size to 0. Unknown Windows error code 10022. \| 2020-12-17 15:24:44.458 * HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Connecting to IP: 88.99.0.216. \| 2020-12-17 15:24:44.459 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:44.683 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:44.718 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-12-17 15:24:44.719 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-12-17 15:24:46.300 * File has been written to: C:\SierraChart\SierraChartFileDownloader.exe. File Size: 6031872 bytes. \| 2020-12-17 15:24:46.356 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2020-12-17 15:24:48.247 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2020-12-17 15:24:48.273 HTTPS connection ID:2 to download2.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2020-12-17 15:24:48.273 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-12-17 15:24:53.683 *

[2020-12-17 22:55:38] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to restart Sierra Chart. And make sure you are logging in with the same Sierra Chart username that you have logged into this Support Board with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-18 21:47:49] #3 [Go To First Post]
pashabenklian - Posts: 8
I've restarted but it's not working still

[2020-12-20 20:10:32] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login And make sure you log into Sierra Chart with the same username (Account Name) that you have logged into this support board with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-21 14:17:46] #5 [Go To First Post]
pashabenklian - Posts: 8
I saw that Wine isn't supported anymore for versions 2200 and up ?

[2020-12-21 14:32:25] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
How do you come to that conclusion? This is not correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-21 14:35:04] #7 [Go To First Post]
pashabenklian - Posts: 8
I don't understand, when I download the most recent version of Sierra I can't open it. I have version 1928 and it works fine.

[2020-12-21 14:38:23] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The newer versions of Sierra Chart only are available with 64-bit support. So make sure you can run a 64-bit version of Sierra Chart. And go into the installation folder of Sierra Chart and run the SierraChart_64.exe file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-21 14:38:41

To post a message in this thread, you need to log in with your Sierra Chart account: