Login Page - Create Account

Support Board


Date/Time: Thu, 07 Jul 2022 17:28:17 +0000



New SC version. NO Market stats. Please help!

View Count: 1007

[2014-02-18 15:06:17]
maxima120 - Posts: 139
I have 1092. I tried to pick a symbol from the Find button. Tried '$TICK' and 'TICK - NYSE'. Neither of them works. Please help!
[2014-02-18 15:23:25]
Sierra Chart - Max - Posts: 5145
Post a copy of the Message Log following the steps here:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support
[2014-02-18 15:26:41]
maxima120 - Posts: 139
Software version: 1092 | 2014-02-18 15:24:18
Usage end date: 2014-03-20 | 2014-02-18 15:24:18
Enabled for: Sierra Chart Historical Data Service. | 2014-02-18 15:24:18
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-02-18 15:24:18
Active service: Rithmic Trading | 2014-02-18 15:24:18
Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-02-18 15:24:18
2014-02-18 15:24:18 Local computer clock time | 2014-02-18 15:24:18
2014-02-18 15:24:18 GMT time | 2014-02-18 15:24:18
2014-02-18 15:24:18 Time zone adjusted time | 2014-02-18 15:24:18
Time difference to server time: 0 seconds. | 2014-02-18 15:24:18
..
OS Version Number: 6.1 | 2014-02-18 15:24:18
..

Rithmic Trading - Starting real-time market data updates for: $TICK | 2014-02-18 15:24:45
Symbol Error - $TICK is unknown, unavailable, or improperly formatted. | 2014-02-18 15:24:45
HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: rim | 2014-02-18 15:24:45
HD Request # 8 - Download start Date-Time: 2014-02-14 21:04:59.0 | 2014-02-18 15:24:45
HD Request # 8 - Error downloading historical Intraday data for $TICK. Unable to download historical data because the symbol is not valid | 2014-02-18 15:24:45
HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-02-18 15:24:45
HD Request # 8 - Intraday download COMPLETE for $TICK | 2014-02-18 15:24:45
Real-time Intraday chart data file updates started for $TICK | 2014-02-18 15:24:46

Rithmic Trading - Starting real-time market data updates for: $TQCK | 2014-02-18 15:24:46
Symbol Error - $TQCK is unknown, unavailable, or improperly formatted. | 2014-02-18 15:24:46
HD Request # 9 - Downloading Intraday chart data for $TQCK to the file $TQCK.scid. Service: rim | 2014-02-18 15:24:46
HD Request # 9 - Download start Date-Time: 2014-02-14 21:04:59.0 | 2014-02-18 15:24:46
HD Request # 9 - Error downloading historical Intraday data for $TQCK. Unable to download historical data because the symbol is not valid | 2014-02-18 15:24:47
HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TQCK | 2014-02-18 15:24:47
HD Request # 9 - Intraday download COMPLETE for $TQCK | 2014-02-18 15:24:47
Real-time Intraday chart data file updates started for $TQCK | 2014-02-18 15:24:47


[2014-02-18 15:40:24]
User59042 - Posts: 22
Same problem with new Market Stats symbols. Old one $TICK, $NSHF, etc are working well.


Rithmic Trading - Starting real-time market data updates for: NISS-NYSE | 2014-02-18 09:37:48
HD Request # 40 - Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2014-02-18 09:37:48
Compressing file: C:\SierraChart_Optimus\Data\NISS-NYSE.scid. This may take a while... | 2014-02-18 09:37:48
HD Request # 40 - Download start Date-Time: 00:00:00.0 | 2014-02-18 09:37:48
HD Request # 40 - Using server: ds5.sierracharts.com port 10149 | 2014-02-18 09:37:48

The network socket is connected. | 2014-02-18 09:37:48
HD Request # 40 - Sending historical data logon request message. | 2014-02-18 09:37:48
Rithmic DTC - Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2014-02-18 09:37:48
Symbol Error - NISS-NYSE is unknown, unavailable, or improperly formatted. | 2014-02-18 09:37:48
HD Request # 40 - Requesting Intraday data. Max. days to return: 300. Record interval: 0 | 2014-02-18 09:37:48
HD Request # 40 - Decompressing data. | 2014-02-18 09:37:48
HD Request # 40 - Receiving Intraday data for NISS-NYSE starting at 2014-02-04 14:25:43 | 2014-02-18 09:37:48
HD Request # 40 - Timestamp of first Intraday data file record written: 2014-02-04 14:25:43 | 2014-02-18 09:37:48
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 0.000000, Low = 0.000000, Time Difference = 98 seconds, Percentage = 25.244999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 0.000000, Low = 0.000000, Time Difference = 99 seconds, Percentage = 25.247499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 0.000000, Low = 0.000000, Time Difference = 103 seconds, Percentage = 25.257501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 0.000000, Low = 0.000000, Time Difference = 106 seconds, Percentage = 25.264999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 1.000000, Low = 1.000000, Time Difference = 119 seconds, Percentage = 25.297499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 124 seconds, Percentage = 25.310001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 125 seconds, Percentage = 25.312501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 131 seconds, Percentage = 25.327501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 134 seconds, Percentage = 25.334999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 139 seconds, Percentage = 25.347501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 141 seconds, Percentage = 25.352499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 146 seconds, Percentage = 25.365001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 148 seconds, Percentage = 25.369999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 157 seconds, Percentage = 25.392500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 160 seconds, Percentage = 25.400001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 169 seconds, Percentage = 25.422499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 172 seconds, Percentage = 25.430000%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 173 seconds, Percentage = 25.432500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 175 seconds, Percentage = 25.437501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 176 seconds, Percentage = 25.440001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 178 seconds, Percentage = 25.444999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 182 seconds, Percentage = 25.455001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 2.000000, Low = 2.000000, Time Difference = 190 seconds, Percentage = 25.475001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 202 seconds, Percentage = 25.505000%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 205 seconds, Percentage = 25.512499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 206 seconds, Percentage = 25.514999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 208 seconds, Percentage = 25.520000%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 211 seconds, Percentage = 25.527501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 3.000000, Time Difference = 215 seconds, Percentage = 25.537500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 226 seconds, Percentage = 25.565001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 231 seconds, Percentage = 25.577500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 239 seconds, Percentage = 25.597501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 243 seconds, Percentage = 25.607499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 246 seconds, Percentage = 25.615001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 4.000000, Time Difference = 247 seconds, Percentage = 25.617501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 3.000000, Low = 3.000000, Time Difference = 249 seconds, Percentage = 25.622499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 4.000000, Low = 3.000000, Time Difference = 261 seconds, Percentage = 25.652501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 5.000000, Time Difference = 264 seconds, Percentage = 25.659999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 271 seconds, Percentage = 25.677499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 273 seconds, Percentage = 25.682500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 275 seconds, Percentage = 25.687501%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 279 seconds, Percentage = 25.697500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 284 seconds, Percentage = 25.709999%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 285 seconds, Percentage = 25.712499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 287 seconds, Percentage = 25.717500%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 294 seconds, Percentage = 25.735000%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 298 seconds, Percentage = 25.745001%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 299 seconds, Percentage = 25.747499%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 302 seconds, Percentage = 25.755000%. | 2014-02-18 09:37:49
HD Request # 40 - Historical error filtered for NISS-NYSE, Prior High = 621.000000, Prior Low = 621.000000, High = 6.000000, Low = 6.000000, Time Difference = 304 seconds, Percentage = 25.760001%. | 2014-02-18 09:37:49
The network socket for historical data has been closed. | 2014-02-18 09:37:51
HD Request # 40 - Received 300765 records from 2014-02-04 14:25:43 to 2014-02-18 09:37:57 (13.8 days) and wrote 200037 records for NISS-NYSE | 2014-02-18 09:37:51
HD Request # 40 - Intraday download COMPLETE for NISS-NYSE | 2014-02-18 09:37:51
Real-time Intraday chart data file updates started for NISS-NYSE | 2014-02-18 09:37:51


Date Time Of Last Edit: 2014-02-18 15:42:08
[2014-02-18 16:08:10]
User59042 - Posts: 22
Thanks, but it didn't help on my side. New symbols of market stats are included in list of symbols. But when loading them by Find Symbolthey will load, but not update real-time and showing symbol is unknown. With same message log I posted above. I even tried to change server of Rithmic from EU to US. Didn't help neither.
[2014-02-18 16:37:57]
maxima120 - Posts: 139
after that I can receieve the 'old' stats (TICK - NYSE) but not 'new' ones ($TICK).
[2014-02-18 17:36:42]
Sierra Chart Engineering - Posts: 103700
In response to the questions in this thread:

1. $TICK and $TQCK are no longer supported. The new symbol for $TICK is TICK-NYSE when using 1092 or higher.

2. You must use Sierra Chart version 1093 or higher. This is the problem for the Message Log given in post #4.

After updating, re-download the data in the market statistics charts by selecting Edit >> Delete All Data and Download. The reason for this is to get all of the data because some of it was filtered out from the error filter because older versions do not support these market statistics symbols.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-02-18 22:37:33
[2014-02-18 20:39:02]
maxima120 - Posts: 139
I upgraded to 1093 and did delete all data for $TICK still no success.

Software version: 1093 | 2014-02-18 19:53:13
..
Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\$TICK.scid | 2014-02-18 20:36:18
Reloading all charts with filename: $TICK.scid | 2014-02-18 20:36:41
HD Request # 11 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: rim | 2014-02-18 20:36:41
HD Request # 11 - Download start Date-Time: 00:00:00.0 | 2014-02-18 20:36:41
Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\$TICK.scid | 2014-02-18 20:36:41
HD Request # 11 - Error downloading historical Intraday data for $TICK. Unable to download historical data because the symbol is not valid | 2014-02-18 20:36:41
HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $TICK | 2014-02-18 20:36:41
HD Request # 11 - Intraday download COMPLETE for $TICK | 2014-02-18 20:36:41
Real-time Intraday chart data file updates started for $TICK | 2014-02-18 20:36:41


[2014-02-18 22:38:07]
Sierra Chart Engineering - Posts: 103700
Once again:

1. $TICK and $TQCK are no longer supported. The new symbol for $TICK is TICK-NYSE when using 1092 or higher.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-02-18 22:58:50]
maxima120 - Posts: 139
OK I must have missed that point... I thought you said in the sticky thread - that you are going to give us new stats of your own calculations.. And the ones I see in the symbol search are something like "$TICK - SC"..

I thought you said that the new (SC) symbols will be the only way forward and the old ones (like TICK - NYSE) will be phased out..

I am lost here..

What symbols are for SC statistics then?
Are they available (new)?
When will you discontinue old statistics?

Thanks
[2014-02-19 04:51:08]
Sierra Chart Engineering - Posts: 103700
Documentation for new market statistics data feed:
https://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php#top

The market statistics symbols with a $ will no longer work in version 1092 or higher. They are discontinued.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account