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Direct MessagesDate/Time: Fri, 19 Apr 2024 17:27:06 +0000
Cancellation of account
View Count: 566
| [2020-12-16 02:59:43] |
| User598223 - Posts: 1 |
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I have seized my package 5 account since last 3 months, but still USD 25 is deducted regularly from my account. How to avoid this. |
| [2020-12-16 08:44:47] |
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We see your account is associated with AMP. Contact them about this. We are not controlling the billing you are referring to. Although we can see your Sierra Chart account is deactivated on our side so they should not be billing you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-16 08:45:06
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| [2021-07-24 15:34:22] |
| User925321 - Posts: 1 |
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Please cancel my Account Ken Date Time Of Last Edit: 2021-07-24 22:39:51
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| [2021-07-24 22:39:38] |
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If the reason for cancellation is due to a problem that you are having, then we can try to help resolve it using Remote Assistance. If there is some feature needed, then let us know what it is and we will see how we can help you with that as well. If the reason for cancellation is not due to either of the above, then understand there is *no* automatic billing to a credit or debit card. If you do not wish to continue to use the Sierra Chart software and services, make sure activated services are not set to renew. Go to these pages to disable activated services: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures You do not currently have a Services Balance so there is nothing to refund. And your account expires on August 5. Thank you for using Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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