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Date/Time: Fri, 26 Apr 2024 20:53:59 +0000



Need to have GAIN Capital/OEC enabled.

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[2020-12-02 20:13:14]
User721807 - Posts: 1
I have Service Package "3-Standard(Monthly)" on my sierra charts account details enabled.

But it only shows "GAIN Capital/OEC (Not enabled on package)" , not enabled on package.
Do I need a different service package type or have something setup with the broker?
imagegain_not_enabled_on_package.JPG / V - Attached On 2020-12-02 20:13:00 UTC - Size: 433.28 KB - 207 views
[2020-12-03 11:38:18]
Sierra Chart Engineering - Posts: 104368
Direct Sierra Chart Account

When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below:

Direct Sierra Chart Account
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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