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Date/Time: Fri, 29 Mar 2024 07:03:11 +0000



No Data Showing

View Count: 497

[2020-11-30 18:50:50]
USER9990123 - Posts: 2
Hi there,

Just paid for live account after 14 day trial. I've chosen advanced and am still playing with the software using delayed data feed.

Logged in today, did the software update, and now there is no data showing.

Would be amazing if someone can please help as I've searched for an answer based on some of the messaging in the Message Log window, but I'm stumped.

Below is a copy of the message log (I cleared the log, disconnected and reconnected before waiting 30 seconds to make sure of a clean message stream).

Software version: 2204 64-bit | 2020-11-30 13:48:45.185
Primary Thread ID: 6740 | 2020-11-30 13:48:45.185
Usage end date: 2021-02-26 | 2020-11-30 13:48:45.185
Enabled for: Advanced Features 2. | 2020-11-30 13:48:45.185
Enabled for: Sierra Chart Historical Data Service. | 2020-11-30 13:48:45.185
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-11-30 13:48:45.185
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-11-30 13:48:45.185
Enabled for exchange2: CME (Trading Account Required) | 2020-11-30 13:48:45.185
Enabled for exchange2: CBOT (Trading Account Required) | 2020-11-30 13:48:45.185
Enabled for exchange2: COMEX (Trading Account Required) | 2020-11-30 13:48:45.185
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-11-30 13:48:45.185
Allow Support for Sierra Chart Data Feeds is disabled. | 2020-11-30 13:48:45.185
Current selected Data/Trading service: SC Data - All Services | 2020-11-30 13:48:45.185
Custom symbol settings values: enabled | 2020-11-30 13:48:45.185
Chart Update Interval: 500 | 2020-11-30 13:48:45.185
Intraday Data Storage Time Unit: 1 | 2020-11-30 13:48:45.185
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-11-30 13:48:45.185
2020-11-30 18:48:45 Local computer time in UTC | 2020-11-30 13:48:45.185
2020-11-30 13:48:45 Local computer time in SC Time Zone | 2020-11-30 13:48:45.185
2020-11-30 18:27:47 Server time in UTC | 2020-11-30 13:48:45.185
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-11-30 13:48:45.185
Program path: C:\SierraChart\ | 2020-11-30 13:48:45.185
Data Files path: C:\SierraChart\Data\ | 2020-11-30 13:48:45.185
OS Version Number: 10.0 | 2020-11-30 13:48:45.185
Locale Setting: C | 2020-11-30 13:48:45.185
DLLs: UserContributedStudies_64.dll | 2020-11-30 13:48:45.185
Allowed protected custom studies: | 2020-11-30 13:48:45.185


SC Data - All Services | Connected to server complete. | 2020-11-30 13:48:48.700
Triggering next historical data download in queue. | 2020-11-30 13:48:48.701
Triggering next historical data download in queue. | 2020-11-30 13:48:48.701
Triggering next historical data download in queue. | 2020-11-30 13:48:48.701
Triggering next historical data download in queue. | 2020-11-30 13:48:48.701
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-11-30 13:48:48.701
SC Data - All Services | Starting real-time market data updates for: 6BZ20-CME. ID: 1 | 2020-11-30 13:48:48.703
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BZ20-CME | 2020-11-30 13:48:48.703
SC Data - All Services | Requesting security definition data for: 6BZ20-CME. ID: 1 | 2020-11-30 13:48:48.703
No historical data client is currently set to download historical Intraday data for 6BZ20-CME. | 2020-11-30 13:48:48.703
Real-time Intraday chart data file updates started for 6BZ20-CME | 2020-11-30 13:48:48.703
Opened cached Intraday file: C:\SierraChart\Data\6BZ20-CME.scid. Thread ID: 6740 | 2020-11-30 13:48:48.704
Intraday chart data file opened for 6BZ20-CME | 2020-11-30 13:48:48.704
SC Data - All Services | Starting real-time market data updates for: ESZ20-CME. ID: 2 | 2020-11-30 13:48:48.704
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20-CME | 2020-11-30 13:48:48.704
SC Data - All Services | Requesting security definition data for: ESZ20-CME. ID: 2 | 2020-11-30 13:48:48.704
No historical data client is currently set to download historical Intraday data for ESZ20-CME. | 2020-11-30 13:48:48.704
Real-time Intraday chart data file updates started for ESZ20-CME | 2020-11-30 13:48:48.704
Opened cached Intraday file: C:\SierraChart\Data\ESZ20-CME.scid. Thread ID: 6740 | 2020-11-30 13:48:48.705
Intraday chart data file opened for ESZ20-CME | 2020-11-30 13:48:48.705
SC Data - All Services | Starting real-time market data updates for: 6EZ20-CME. ID: 3 | 2020-11-30 13:48:48.707
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EZ20-CME | 2020-11-30 13:48:48.707
SC Data - All Services | Requesting security definition data for: 6EZ20-CME. ID: 3 | 2020-11-30 13:48:48.707
No historical data client is currently set to download historical Intraday data for 6EZ20-CME. | 2020-11-30 13:48:48.707
Real-time Intraday chart data file updates started for 6EZ20-CME | 2020-11-30 13:48:48.707
Opened cached Intraday file: C:\SierraChart\Data\6EZ20-CME.scid. Thread ID: 6740 | 2020-11-30 13:48:48.708
Intraday chart data file opened for 6EZ20-CME | 2020-11-30 13:48:48.708
SC Data - All Services | Starting real-time market data updates for: ZNZ20-CBOT. ID: 4 | 2020-11-30 13:48:48.712
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNZ20-CBOT | 2020-11-30 13:48:48.712
SC Data - All Services | Requesting security definition data for: ZNZ20-CBOT. ID: 4 | 2020-11-30 13:48:48.712
No historical data client is currently set to download historical Intraday data for ZNZ20-CBOT. | 2020-11-30 13:48:48.712
Real-time Intraday chart data file updates started for ZNZ20-CBOT | 2020-11-30 13:48:48.712
Opened cached Intraday file: C:\SierraChart\Data\ZNZ20-CBOT.scid. Thread ID: 6740 | 2020-11-30 13:48:48.713
Intraday chart data file opened for ZNZ20-CBOT | 2020-11-30 13:48:48.713
SC Data - All Services | Starting real-time market data updates for: CLZ20-NYMEX. ID: 5 | 2020-11-30 13:48:48.714
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLZ20-NYMEX | 2020-11-30 13:48:48.714
SC Data - All Services | Requesting security definition data for: CLZ20-NYMEX. ID: 5 | 2020-11-30 13:48:48.714
No historical data client is currently set to download historical Intraday data for CLZ20-NYMEX. | 2020-11-30 13:48:48.714
Real-time Intraday chart data file updates started for CLZ20-NYMEX | 2020-11-30 13:48:48.714
Opened cached Intraday file: C:\SierraChart\Data\CLZ20-NYMEX.scid. Thread ID: 6740 | 2020-11-30 13:48:48.715
Intraday chart data file opened for CLZ20-NYMEX | 2020-11-30 13:48:48.715
SC Data - All Services | Starting real-time market data updates for: CLX20-NYMEX. ID: 6 | 2020-11-30 13:48:48.861
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLX20-NYMEX | 2020-11-30 13:48:48.861
SC Data - All Services | Requesting security definition data for: CLX20-NYMEX. ID: 6 | 2020-11-30 13:48:48.861
No historical data client is currently set to download historical Intraday data for CLX20-NYMEX. | 2020-11-30 13:48:48.861
Real-time Intraday chart data file updates started for CLX20-NYMEX | 2020-11-30 13:48:48.861
Opened cached Intraday file: C:\SierraChart\Data\CLX20-NYMEX.scid. Thread ID: 6740 | 2020-11-30 13:48:48.862
Intraday chart data file opened for CLX20-NYMEX | 2020-11-30 13:48:48.862
SC Data - All Services | Starting real-time market data updates for: ZNH21-CBOT. ID: 7 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNH21-CBOT | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: ZNH21-CBOT. ID: 7 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: ZNM21-CBOT. ID: 8 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNM21-CBOT | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: ZNM21-CBOT. ID: 8 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: ESH21-CME. ID: 9 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: ESH21-CME. ID: 9 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: ESM21-CME. ID: 10 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: ESM21-CME. ID: 10 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: CLF21-NYMEX. ID: 11 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLF21-NYMEX | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: CLF21-NYMEX. ID: 11 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: CLG21-NYMEX. ID: 12 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLG21-NYMEX | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: CLG21-NYMEX. ID: 12 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: 6BH21-CME. ID: 13 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BH21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: 6BH21-CME. ID: 13 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: 6BM21-CME. ID: 14 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BM21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: 6BM21-CME. ID: 14 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: 6EH21-CME. ID: 15 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EH21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: 6EH21-CME. ID: 15 | 2020-11-30 13:48:49.513
SC Data - All Services | Starting real-time market data updates for: 6EM21-CME. ID: 16 | 2020-11-30 13:48:49.513
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EM21-CME | 2020-11-30 13:48:49.513
SC Data - All Services | Requesting security definition data for: 6EM21-CME. ID: 16 | 2020-11-30 13:48:49.513
Requesting market depth updates for: 6BZ20-CME if supported. | 2020-11-30 13:48:53.697
Separate subscription for market depth updates not supported. 6BZ20-CME | 2020-11-30 13:48:53.697
Requesting market depth updates for: 6EZ20-CME if supported. | 2020-11-30 13:48:53.697
Separate subscription for market depth updates not supported. 6EZ20-CME | 2020-11-30 13:48:53.697
Requesting market depth updates for: CLZ20-NYMEX if supported. | 2020-11-30 13:48:53.697
Separate subscription for market depth updates not supported. CLZ20-NYMEX | 2020-11-30 13:48:53.697
Requesting market depth updates for: ESZ20-CME if supported. | 2020-11-30 13:48:53.697
Separate subscription for market depth updates not supported. ESZ20-CME | 2020-11-30 13:48:53.697
Requesting market depth updates for: ZNZ20-CBOT if supported. | 2020-11-30 13:48:53.697
Separate subscription for market depth updates not supported. ZNZ20-CBOT | 2020-11-30 13:48:53.697
[2020-12-01 03:43:20]
Sierra Chart Engineering - Posts: 104368
Disregard our previous answer.

This is indicating a problem with the symbol settings:
SC Data - All Services | Starting real-time market data updates for: ZNZ20-CBOT. ID: 4 | 2020-11-30 13:48:48.712
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNZ20-CBOT | 2020-11-30 13:48:48.712

We want you to follow through the procedure here:

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

Let us know if you then start to receive streaming data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-12-01 03:43:58
[2020-12-01 09:15:44]
USER9990123 - Posts: 2
Thank you very much for all you help.

I ran the above step and noticed an access code error (windows error code 5) within the log. This suggested to me that there was potentially a permission error affecting the software.

It turns out the an over enthusiastic malware software had identified Sierra Chart as a threat and was denying access.

Really appreciate the excellent support and help you offered me.
[2020-12-01 22:43:48]
Sierra Chart Engineering - Posts: 104368
Reviewed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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