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Date/Time: Sat, 28 Nov 2020 02:32:58 +0000



Upgrade to Current Version

[2020-11-22 16:54:27]
John Mc - Posts: 23 | Ending Date: 2021-01-04
I am trying to upgrade SC from 2186 to the current version 2196. I can download SierraChartFileDownloader.exe okay but when I go to run the program the screen just flashes and nothing happens. I have tried running it as Administrator but that did nothing. I tried uninstalling Sierra Charts completely but that did nothin. Attached is the log file.
Private File
[2020-11-22 22:54:58]
Sierra Chart Engineering - Posts: 91599 | Ending Date: 2021-04-05
Not sure why there is a problem. There is insufficient information in the log . Maybe it is getting blocked by security software on your system.

Use the ZIP installer instead:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#ZipInstaller
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-22 22:55:10
[2020-11-23 13:26:52]
John Mc - Posts: 23 | Ending Date: 2021-01-04
Thanx - That worked. You can close this request.

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