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Date/Time: Sat, 05 Jul 2025 03:34:14 +0000



Keep getting disconnected -- No Historical Data Download

View Count: 496

[2020-11-16 06:42:59]
User99582 - Posts: 8
I usually have zero problems with your software, but when things change on the backend I usually find out through the error log. Maybe I missed an announcement, I don't know.

I require 32 bit support because my custom indicators were compiled for it, and to do so for x64 is outside my grasp. I've been running v2086 with zero problems up to today (Nov 16 2020), and now, all of a sudden the server disconnects, and I don't get any historical data downloaded for my intraday chart despite having an active service package for it.

Thinking that I had missed something in an update, I bumped up the version to v2175 - one of the last that has 32 bit support - and tried again, same messages, same server-side closed connections.

It isn't my ISP, everything has been rock solid as far as I can tell. My local network is functioning and I don't have local connection issues. Its only happening with the Sierra chart software.

Some specific messages are:

(on startup)

"SC Data - All Services | Connected to server complete" <-- means I can hit your servers fine and get authorized by my login

"Separate subscription for market depth updates is not supported. BTC-BSTMP"

I then go through a cycle of resolving the below server and trying to connect, but it fails:

ds12.sierracharts.com resolves to 204.15.197.14 -- which I can't ping and traceroute times out, so I'm not sure what is going on there. (Its more than a few hops, so it isn't dying inside my ISP's infrastructure.)

Please help, I rely on these charts and my custom studies.

Thank you.

--------------

I just tried installing the latest version -- v2192 -- and it connects and downloads historical, but my studies fail. I'm really dependent on 32-bit support for my studies .dll -- is there any way to support it? Compiling for 64-bit is outside my technical level, I'm afraid. Have mercy on a older dude just trying to trade.

--------------

And to make things even more confusing -- v2086 works just fine on my Win10 box. I'm just beside myself on this one. I haven't changed anything on the machine that runs it full time - a Win7 box - so I'm not sure what is happening here.
Date Time Of Last Edit: 2020-11-16 07:00:49
[2020-11-16 08:27:07]
Sierra Chart Engineering - Posts: 104368
We need to see the message log from v2086. Instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed with File >> Connect to Data Feed.

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

If you have the source code for your custom studies we can definitely build them for the 64-bit version for you. This is no problem. Do you have the source code?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-11-16 08:27:31
[2020-11-16 15:36:13]
User99582 - Posts: 8
I think I could attempt to compile if I understood the toolchain needed. I'll try to dig into your FAQ resources, unless you can offer a quick-start kind of guide to doing so.

I'm just frustrated - I love the sierra chart software, just sometimes I run into some issues and it derails my earning potential.

I'd love to compile for 64-bit, I have the source code -- I just remember that the settings for the compiler are a bit complex. I don't want to send my source to anyone else because of how long it took me to derive these indicators for my trading edge.

I deeply appreciate your offer, though.
[2020-11-16 18:47:53]
Sierra Chart Engineering - Posts: 104368
The instructions for how to compile the studies and build a new DLL are here:
How to Build an Advanced Custom Study from Source Code

If you want to create a 64-bit Custom Study DLL, you need to be running the 64-bit version of Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-11-16 18:48:07

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