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Trade Service Account Balance

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[2013-04-18 09:55:08] #1 [Go To First Post]
kirstenjd - Posts: 34
My Trade Service Account Balance (on Default Worksheet cell J47) where my IB account size should be reflected, is zero (0.00). There are funds in my IB account (I am doing live trading every day), what do I do to get my real account balance to reflect in cell J47? On my Orders and Positions Window my Account Balance is also showing 0.00

[2013-04-18 09:56:37] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not something we can really help with. We are using the standard way to get the Account balance from the Interactive Broker Trader Workstation . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-04-18 10:00:25] #3 [Go To First Post]
kirstenjd - Posts: 34
Can you please explain just shortly where I can check this setting on IB's TWS?

[2013-04-18 10:05:46] #4 [Go To First Post]
kirstenjd - Posts: 34
What is the standard way to get the Account Balance from IB' TWS. Are there any settings I can check on SC?

[2013-04-18 19:58:05] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In the Trader Workstation API, they have an Account Value message which is called with various data. When we receive "CashBalance", Sierra Chart uses that to display the Account Balance. If this is not being received on your particular account, we are not really sure what to do about this. You would really need to ask IB technical support. Have you specified your IB account number in the Orders and Positions Account boxes in Global Settings >>Data/Trade Service Settings. Check this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-18 20:00:17

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