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Not receiving real time data on Sierra sub-instance

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[2020-11-06 16:55:02] #1 [Go To First Post]
User714176 - Posts: 4
Hi Team, I just signed up for the Sierra Denali feed yesterday. I noticed this morning that I am getting real time data fed to my "main instance" of Sierra but delayed data (not updating real time and I'm not sure how long the delay is) on the sub-instance that I use. To clarify, I have Sierra set up to automatically open one sub-instance upon login. I use both instances to trade (I monitor real time updates to charts on both instances). As I write this I'm seeing real time updates to the main instance at 11:20 am but the sub-instance has stopped updating at about 11:00 am and it is not updating tick by tick. I just spent about an hour trying to see if Sierra addressed this on its support board but could not find anything. Apologies if this is addressed elsewhere. If it helps, here are screen shots of the "Data/Trade Service Settings" that I'm seeing on both instances. Thanks for your help, Shaun


main instance.png / V - Attached On 2020-11-06 16:52:42 UTC - Size: 57.55 KB - 170 views sub-instance.png / V - Attached On 2020-11-06 16:52:50 UTC - Size: 49.31 KB - 173 views

[2020-11-06 17:10:14] #2 [Go To First Post]
John - SC Support - Posts: 31627
We need to see the Message Log from the Sub-Instance. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-11-06 18:18:27] #3 [Go To First Post]
User714176 - Posts: 4
Software version: 2192 64-bit \| 2020-11-06 13:11:48.867 Primary Thread ID: 9756 \| 2020-11-06 13:11:48.867 Usage end date: 2020-12-05 \| 2020-11-06 13:11:48.867 Enabled for: Advanced Features 2. \| 2020-11-06 13:11:48.867 Enabled for: Sierra Chart Historical Data Service. \| 2020-11-06 13:11:48.867 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-11-06 13:11:48.867 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-11-06 13:11:48.867 Enabled for exchange2: CME (Trading Account Required) \| 2020-11-06 13:11:48.867 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-11-06 13:11:48.867 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-11-06 13:11:48.867 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-11-06 13:11:48.867 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-11-06 13:11:48.867 Current selected Data/Trading service: DTC - Sub Instance \| 2020-11-06 13:11:48.867 Custom symbol settings values: disabled \| 2020-11-06 13:11:48.867 Chart Update Interval: 500 \| 2020-11-06 13:11:48.867 Intraday Data Storage Time Unit: 0 \| 2020-11-06 13:11:48.867 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-11-06 13:11:48.867 2020-11-06 18:11:48 Local computer time in UTC \| 2020-11-06 13:11:48.867 2020-11-06 13:11:48 Local computer time in SC Time Zone \| 2020-11-06 13:11:48.867 2020-11-06 18:08:14 Server time in UTC \| 2020-11-06 13:11:48.867 Local computer UTC time and Server UTC time difference: 6 seconds. \| 2020-11-06 13:11:48.867 Notice: Your computer's clock is off by 6 seconds. For help with this, press the 'Send for Analysis' button. \| 2020-11-06 13:11:48.867 Program path: C:\SierraChart\SierraChartInstance_2\ \| 2020-11-06 13:11:48.867 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ \| 2020-11-06 13:11:48.867 OS Version Number: 6.1 \| 2020-11-06 13:11:48.867 Locale Setting: C \| 2020-11-06 13:11:48.867 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-11-06 13:11:48.867 Allowed protected custom studies: \| 2020-11-06 13:11:48.867 File >> Disconnect selected. \| 2020-11-06 13:13:02.586 SC Futures Order Routing/Data \| Waiting for socket receive thread to end \| 2020-11-06 13:13:02.595 DTC Client socket (1) \| CloseSocket call. \| 2020-11-06 13:13:02.595 DTC Client socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:02.595 SC Futures Order Routing/Data \| Disconnected. \| 2020-11-06 13:13:02.595 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:02.595 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:02.595 DTC Client socket (1) \| Closed. \| 2020-11-06 13:13:02.595 SC Futures Order Routing/Data \| Connecting to the server 127.0.0.1. Port 11099 \| 2020-11-06 13:13:28.226 DTC Client socket (1) \| Creating socket. \| 2020-11-06 13:13:28.226 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:28.226 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:28.226 SC Futures Order Routing/Data \| Network connection to server complete. \| 2020-11-06 13:13:28.229 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2020-11-06 13:13:28.229 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS. Compression: none \| 2020-11-06 13:13:28.229 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:28.230 SC Futures Order Routing/Data \| Sending logon request message. \| 2020-11-06 13:13:28.230 SC Futures Order Routing/Data \| Received logon response. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures.dtc.trading\|SymbolSettings=sc_futures.dtc.trading. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Trading is supported. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| OCO Orders supported. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2020-11-06 13:13:28.231 SC Futures Order Routing/Data \| Connected to server complete. \| 2020-11-06 13:13:28.231 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.231 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.231 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.231 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.231 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 2. \| 2020-11-06 13:13:28.240 SC Futures Order Routing/Data \| Starting real-time market data updates for: GCZ0-COMEX. ID: 1 \| 2020-11-06 13:13:28.246 SC Futures Order Routing/Data \| Requesting security definition data for: GCZ0-COMEX. ID: 1 \| 2020-11-06 13:13:28.246 SC Futures Order Routing/Data \| Starting real-time market data updates for: ZBZ0-CBOT. ID: 2 \| 2020-11-06 13:13:28.246 SC Futures Order Routing/Data \| Requesting security definition data for: ZBZ0-CBOT. ID: 2 \| 2020-11-06 13:13:28.246 Added historical Intraday data request for ZBZ0-CBOT to the queue. \| 2020-11-06 13:13:28.246 Intraday data recording state for symbol ZBZ0-CBOT is set to download 'Pending'. \| 2020-11-06 13:13:28.246 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.246 Delaying start of download for ZBZ0-CBOT \| 2020-11-06 13:13:28.247 SC Futures Order Routing/Data \| Received security definition for symbol GCZ0-COMEX \| 2020-11-06 13:13:28.247 SC Futures Order Routing/Data \| Received security definition for symbol ZBZ0-CBOT \| 2020-11-06 13:13:28.247 Added historical Intraday data request for GCZ0-COMEX to the queue. \| 2020-11-06 13:13:28.278 Intraday data recording state for symbol GCZ0-COMEX is set to download 'Pending'. \| 2020-11-06 13:13:28.278 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.278 SC Futures Order Routing/Data \| Starting real-time market data updates for: 6EZ0-CME. ID: 3 \| 2020-11-06 13:13:28.324 SC Futures Order Routing/Data \| Requesting security definition data for: 6EZ0-CME. ID: 3 \| 2020-11-06 13:13:28.324 Added historical Intraday data request for 6EZ0-CME to the queue. \| 2020-11-06 13:13:28.324 Intraday data recording state for symbol 6EZ0-CME is set to download 'Pending'. \| 2020-11-06 13:13:28.324 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.324 SC Futures Order Routing/Data \| Received security definition for symbol 6EZ0-CME \| 2020-11-06 13:13:28.325 SC Futures Order Routing/Data \| Starting real-time market data updates for: ESZ0-CME. ID: 4 \| 2020-11-06 13:13:28.516 SC Futures Order Routing/Data \| Requesting security definition data for: ESZ0-CME. ID: 4 \| 2020-11-06 13:13:28.516 SC Futures Order Routing/Data \| Received security definition for symbol ESZ0-CME \| 2020-11-06 13:13:28.518 Added historical Intraday data request for ESZ0-CME to the queue. \| 2020-11-06 13:13:28.558 Intraday data recording state for symbol ESZ0-CME is set to download 'Pending'. \| 2020-11-06 13:13:28.558 Triggering next historical data download in queue. \| 2020-11-06 13:13:28.558 Symbol settings MD5 received. Request ID: 2. \| 2020-11-06 13:13:29.066 Symbol settings are up-to-date for sc_futures.dtc.trading. \| 2020-11-06 13:13:29.066 SC Futures Order Routing/Data \| Starting real-time market data updates for: NQZ0-CME. ID: 5 \| 2020-11-06 13:13:29.069 SC Futures Order Routing/Data \| Requesting security definition data for: NQZ0-CME. ID: 5 \| 2020-11-06 13:13:29.069 Added historical Intraday data request for NQZ0-CME to the queue. \| 2020-11-06 13:13:29.070 Intraday data recording state for symbol NQZ0-CME is set to download 'Pending'. \| 2020-11-06 13:13:29.070 Triggering next historical data download in queue. \| 2020-11-06 13:13:29.070 SC Futures Order Routing/Data \| Received security definition for symbol NQZ0-CME \| 2020-11-06 13:13:29.071 SC Futures Order Routing/Data \| Starting real-time market data updates for: CLZ0-NYMEX. ID: 6 \| 2020-11-06 13:13:29.071 SC Futures Order Routing/Data \| Requesting security definition data for: CLZ0-NYMEX. ID: 6 \| 2020-11-06 13:13:29.071 Added historical Intraday data request for CLZ0-NYMEX to the queue. \| 2020-11-06 13:13:29.071 Intraday data recording state for symbol CLZ0-NYMEX is set to download 'Pending'. \| 2020-11-06 13:13:29.071 Triggering next historical data download in queue. \| 2020-11-06 13:13:29.071 SC Futures Order Routing/Data \| Received security definition for symbol CLZ0-NYMEX \| 2020-11-06 13:13:29.073 HD Request # 19 \| Downloading Intraday chart data for ZBZ0-CBOT to the file ZBZ0-CBOT.scid. Service: DTCSubInstance \| 2020-11-06 13:13:33.551 HD Request # 19 \| Download start date-time: 2020-11-05 11:02:29.000000. File last date-time: 2020-11-05 11:02:29.014000 \| 2020-11-06 13:13:33.551 HD Request # 19 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:33.551 Socket (2) \| Creating socket. \| 2020-11-06 13:13:33.551 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:33.551 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:33.551 HD Request # 19 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:33.558 HD Request # 19 \| Sending historical data logon request message. \| 2020-11-06 13:13:33.558 HD Request # 19 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:29. Record interval: 0. Symbol: ZBZ0-CBOT \| 2020-11-06 13:13:33.559 HD Request # 19 \| Decompressing data. \| 2020-11-06 13:13:33.561 HD Request # 19 \| Receiving Intraday data for ZBZ0-CBOT starting at 2020-11-05 11:02:29.000000 \| 2020-11-06 13:13:33.561 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:33.561 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:33.561 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:33.561 Historical data download thread signaled to stop. \| 2020-11-06 13:13:33.561 HD Request # 19 \| Received 15 records from 2020-11-05 11:02:29.000000 to 2020-11-05 11:02:29.014000 (0.0 seconds) and wrote 0 records for ZBZ0-CBOT \| 2020-11-06 13:13:33.561 HD Request # 19 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:29.014000 \| 2020-11-06 13:13:33.562 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:33.562 HD Request # 19 \| Completion time: 0s \| 2020-11-06 13:13:33.562 HD Request # 19 \| Intraday data download complete for ZBZ0-CBOT. Unique request ID: 19 \| 2020-11-06 13:13:33.562 Removing historical data download ID 19. \| 2020-11-06 13:13:33.562 Real-time Intraday chart data file updates started for ZBZ0-CBOT \| 2020-11-06 13:13:33.562 Intraday chart data file opened for ZBZ0-CBOT \| 2020-11-06 13:13:33.562 HD Request # 19 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:33.562 Socket (2) \| Closed. \| 2020-11-06 13:13:33.562 Triggering next historical data download in queue. \| 2020-11-06 13:13:33.562 HD Request # 20 \| Downloading Intraday chart data for GCZ0-COMEX to the file GCZ0-COMEX.scid. Service: DTCSubInstance \| 2020-11-06 13:13:33.562 HD Request # 20 \| Download start date-time: 2020-11-05 11:02:31.000000. File last date-time: 2020-11-05 11:02:31.001000 \| 2020-11-06 13:13:33.562 HD Request # 20 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:33.562 Socket (2) \| Creating socket. \| 2020-11-06 13:13:33.562 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:33.562 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:33.562 HD Request # 20 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:33.568 HD Request # 20 \| Sending historical data logon request message. \| 2020-11-06 13:13:33.568 HD Request # 20 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:31. Record interval: 0. Symbol: GCZ0-COMEX \| 2020-11-06 13:13:33.569 HD Request # 20 \| Decompressing data. \| 2020-11-06 13:13:33.571 HD Request # 20 \| Receiving Intraday data for GCZ0-COMEX starting at 2020-11-05 11:02:31.000000 \| 2020-11-06 13:13:33.571 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:33.571 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:33.571 Historical data download thread signaled to stop. \| 2020-11-06 13:13:33.571 HD Request # 20 \| Received 2 records from 2020-11-05 11:02:31.000000 to 2020-11-05 11:02:31.001000 (0.0 seconds) and wrote 0 records for GCZ0-COMEX \| 2020-11-06 13:13:33.571 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:33.572 HD Request # 20 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:31.001000 \| 2020-11-06 13:13:33.572 HD Request # 20 \| Completion time: 0s \| 2020-11-06 13:13:33.572 HD Request # 20 \| Intraday data download complete for GCZ0-COMEX. Unique request ID: 20 \| 2020-11-06 13:13:33.572 Removing historical data download ID 20. \| 2020-11-06 13:13:33.572 Real-time Intraday chart data file updates started for GCZ0-COMEX \| 2020-11-06 13:13:33.572 Intraday chart data file opened for GCZ0-COMEX \| 2020-11-06 13:13:33.572 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:33.572 Triggering next historical data download in queue. \| 2020-11-06 13:13:33.572 HD Request # 21 \| Downloading Intraday chart data for 6EZ0-CME to the file 6EZ0-CME.scid. Service: DTCSubInstance \| 2020-11-06 13:13:33.572 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:33.572 Socket (2) \| Closed. \| 2020-11-06 13:13:33.572 HD Request # 21 \| Download start date-time: 2020-11-05 11:02:30.000000. File last date-time: 2020-11-05 11:02:30.002000 \| 2020-11-06 13:13:33.572 HD Request # 21 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:33.572 Socket (2) \| Creating socket. \| 2020-11-06 13:13:33.572 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:33.572 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:33.572 HD Request # 21 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:33.578 HD Request # 21 \| Sending historical data logon request message. \| 2020-11-06 13:13:33.578 HD Request # 21 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:30. Record interval: 0. Symbol: 6EZ0-CME \| 2020-11-06 13:13:33.579 HD Request # 21 \| Decompressing data. \| 2020-11-06 13:13:33.581 HD Request # 21 \| Receiving Intraday data for 6EZ0-CME starting at 2020-11-05 11:02:30.000000 \| 2020-11-06 13:13:33.581 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:33.581 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:33.581 Historical data download thread signaled to stop. \| 2020-11-06 13:13:33.581 HD Request # 21 \| Received 3 records from 2020-11-05 11:02:30.000000 to 2020-11-05 11:02:30.002000 (0.0 seconds) and wrote 0 records for 6EZ0-CME \| 2020-11-06 13:13:33.581 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:33.582 HD Request # 21 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:30.002000 \| 2020-11-06 13:13:33.582 HD Request # 21 \| Completion time: 0s \| 2020-11-06 13:13:33.582 HD Request # 21 \| Intraday data download complete for 6EZ0-CME. Unique request ID: 21 \| 2020-11-06 13:13:33.582 Removing historical data download ID 21. \| 2020-11-06 13:13:33.582 Real-time Intraday chart data file updates started for 6EZ0-CME \| 2020-11-06 13:13:33.582 Intraday chart data file opened for 6EZ0-CME \| 2020-11-06 13:13:33.582 HD Request # 21 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:33.582 Triggering next historical data download in queue. \| 2020-11-06 13:13:33.582 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:33.582 Socket (2) \| Closed. \| 2020-11-06 13:13:33.582 HD Request # 22 \| Downloading Intraday chart data for ESZ0-CME to the file ESZ0-CME.scid. Service: DTCSubInstance \| 2020-11-06 13:13:33.582 HD Request # 22 \| Download start date-time: 2020-11-05 11:02:32.000000. File last date-time: 2020-11-05 11:02:32.001000 \| 2020-11-06 13:13:33.582 HD Request # 22 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:33.582 Socket (2) \| Creating socket. \| 2020-11-06 13:13:33.582 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:33.582 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:33.582 HD Request # 22 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:33.588 HD Request # 22 \| Sending historical data logon request message. \| 2020-11-06 13:13:33.588 HD Request # 22 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:32. Record interval: 0. Symbol: ESZ0-CME \| 2020-11-06 13:13:33.589 HD Request # 22 \| Decompressing data. \| 2020-11-06 13:13:33.591 HD Request # 22 \| Receiving Intraday data for ESZ0-CME starting at 2020-11-05 11:02:32.000000 \| 2020-11-06 13:13:33.592 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:33.592 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:33.592 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:33.592 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:33.592 Socket (2) \| Closed. \| 2020-11-06 13:13:33.592 Historical data download thread signaled to stop. \| 2020-11-06 13:13:33.825 HD Request # 22 \| Received 2 records from 2020-11-05 11:02:32.000000 to 2020-11-05 11:02:32.001000 (0.0 seconds) and wrote 0 records for ESZ0-CME \| 2020-11-06 13:13:33.825 HD Request # 22 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:32.001000 \| 2020-11-06 13:13:33.825 HD Request # 22 \| Completion time: 0s \| 2020-11-06 13:13:33.825 HD Request # 22 \| Intraday data download complete for ESZ0-CME. Unique request ID: 22 \| 2020-11-06 13:13:33.825 Removing historical data download ID 22. \| 2020-11-06 13:13:33.825 Real-time Intraday chart data file updates started for ESZ0-CME \| 2020-11-06 13:13:33.825 Intraday chart data file opened for ESZ0-CME \| 2020-11-06 13:13:33.825 HD Request # 22 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:33.825 Triggering next historical data download in queue. \| 2020-11-06 13:13:33.825 Delaying start of download for NQZ0-CME \| 2020-11-06 13:13:33.825 HD Request # 23 \| Downloading Intraday chart data for NQZ0-CME to the file NQZ0-CME.scid. Service: DTCSubInstance \| 2020-11-06 13:13:34.565 HD Request # 23 \| Download start date-time: 2020-11-05 11:02:31.000000. File last date-time: 2020-11-05 11:02:31.000000 \| 2020-11-06 13:13:34.565 HD Request # 23 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:34.565 Socket (2) \| Creating socket. \| 2020-11-06 13:13:34.565 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:34.565 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:34.565 HD Request # 23 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:34.572 HD Request # 23 \| Sending historical data logon request message. \| 2020-11-06 13:13:34.572 HD Request # 23 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:31. Record interval: 0. Symbol: NQZ0-CME \| 2020-11-06 13:13:34.573 HD Request # 23 \| Decompressing data. \| 2020-11-06 13:13:34.575 HD Request # 23 \| Receiving Intraday data for NQZ0-CME starting at 2020-11-05 11:02:31.000000 \| 2020-11-06 13:13:34.575 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:34.575 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:34.575 Historical data download thread signaled to stop. \| 2020-11-06 13:13:34.575 HD Request # 23 \| Received 1 record from 2020-11-05 11:02:31.000000 to 2020-11-05 11:02:31.000000 (0.0 seconds) and wrote 0 records for NQZ0-CME \| 2020-11-06 13:13:34.575 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:34.575 HD Request # 23 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:31.000000 \| 2020-11-06 13:13:34.575 HD Request # 23 \| Completion time: 0s \| 2020-11-06 13:13:34.575 HD Request # 23 \| Intraday data download complete for NQZ0-CME. Unique request ID: 23 \| 2020-11-06 13:13:34.575 Removing historical data download ID 23. \| 2020-11-06 13:13:34.575 Real-time Intraday chart data file updates started for NQZ0-CME \| 2020-11-06 13:13:34.575 Intraday chart data file opened for NQZ0-CME \| 2020-11-06 13:13:34.575 HD Request # 23 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:34.575 Triggering next historical data download in queue. \| 2020-11-06 13:13:34.575 HD Request # 24 \| Downloading Intraday chart data for CLZ0-NYMEX to the file CLZ0-NYMEX.scid. Service: DTCSubInstance \| 2020-11-06 13:13:34.575 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:34.576 Socket (2) \| Closed. \| 2020-11-06 13:13:34.576 HD Request # 24 \| Download start date-time: 2020-11-05 11:02:31.000000. File last date-time: 2020-11-05 11:02:31.003000 \| 2020-11-06 13:13:34.576 HD Request # 24 \| Using server: 127.0.0.1 port 11098 \| 2020-11-06 13:13:34.576 Socket (2) \| Creating socket. \| 2020-11-06 13:13:34.576 Socket (2) \| New receive buffer size: 5242880 \| 2020-11-06 13:13:34.576 Socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-11-06 13:13:34.576 HD Request # 24 \| Setting DTC encoding to Binary VLS \| 2020-11-06 13:13:34.581 HD Request # 24 \| Sending historical data logon request message. \| 2020-11-06 13:13:34.581 HD Request # 24 \| Requesting Intraday data. Start date-time: 2020-11-05 11:02:31. Record interval: 0. Symbol: CLZ0-NYMEX \| 2020-11-06 13:13:34.583 HD Request # 24 \| Decompressing data. \| 2020-11-06 13:13:34.584 HD Request # 24 \| Receiving Intraday data for CLZ0-NYMEX starting at 2020-11-05 11:02:31.000000 \| 2020-11-06 13:13:34.585 Socket (2) \| CloseSocket call. \| 2020-11-06 13:13:34.585 Socket (2) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-06 13:13:34.585 Historical data download thread signaled to stop. \| 2020-11-06 13:13:34.585 HD Request # 24 \| Received 4 records from 2020-11-05 11:02:31.000000 to 2020-11-05 11:02:31.003000 (0.0 seconds) and wrote 0 records for CLZ0-NYMEX \| 2020-11-06 13:13:34.585 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-11-06 13:13:34.585 HD Request # 24 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 16:02:31.003000 \| 2020-11-06 13:13:34.585 HD Request # 24 \| Completion time: 0s \| 2020-11-06 13:13:34.585 HD Request # 24 \| Intraday data download complete for CLZ0-NYMEX. Unique request ID: 24 \| 2020-11-06 13:13:34.585 Removing historical data download ID 24. \| 2020-11-06 13:13:34.585 Real-time Intraday chart data file updates started for CLZ0-NYMEX \| 2020-11-06 13:13:34.585 Intraday chart data file opened for CLZ0-NYMEX \| 2020-11-06 13:13:34.585 HD Request # 24 \| Enabling Intraday chart updating for symbol. \| 2020-11-06 13:13:34.585 Triggering next historical data download in queue. \| 2020-11-06 13:13:34.585 Socket (2) \| Socket gracefully closed by remote side. \| 2020-11-06 13:13:34.585 Socket (2) \| Closed. \| 2020-11-06 13:13:34.585

[2020-11-06 18:21:26] #4 [Go To First Post]
User714176 - Posts: 4
Hi guys, Thanks for that reply. I just sent the message log in my last reply. I have 6 chartbooks open in this sub-instance. The symbols are: 1) ESZ0-CME 2) NQZ0-CME 3) CLZ0-NYMEX 4) ZBZ0-CBOT 5) GCZ0-COMEX 6) 6EZ0-CME Let me know if you need anything else. Thanks, Shaun

[2020-11-06 19:12:56] #5 [Go To First Post]
John - SC Support - Posts: 31627
Per your images in your first post, your Main Instance has its service set to SC Futures Order Routing/Data. If that is the case, then the symbols in your Sub-Instance are not correct. In your Sub-Instance, select Edit >> Translate Symbols to Current Service, and make sure that the symbols update properly to the SC Futures Order Routing symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-11-06 19:45:45] #6 [Go To First Post]
User714176 - Posts: 4
Thanks very much John, That did it. All is working. You can close this. Shaun

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