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Direct MessagesDate/Time: Wed, 15 May 2024 07:34:07 +0000
Infinity orders and Sierra chart based orders are not working
View Count: 376
| [2020-11-05 15:12:58] |
| vijayrams - Posts: 5 |
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Infinity dome rejected orders due to margin, however Sierra chart held orders to short at 3498 ES and it did not allow to cancel either, this is after the upgrade, there is a bug in Sierrac chart, it should not have any orders if there is no working or pending orders on Infinity platform, it must be in sync to keep the books clean or to avoid any issue or please review this issue as serious matter since account is using this live feature and sierra should not be having orders on its own when there is nothing present on Infinity platform. Also, noticed latency in orders between Sierra and Infinity on live accounts to cancellation.
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| [2020-11-05 21:21:20] |
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Understand that we do not have control over the issues you describe. The interface to the Transact trading server, is properly implemented and has been tested and certified but we have no control over that server. We recommend that you change to the Sierra Chart Order Routing Service for the best and most reliable trading from Sierra Chart: Sierra Chart / Trading Technologies Futures Order Routing Service You will notice a dramatic improvement in all areas. As you read through the beginning portion of that page, you can see all of the advantages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-05 21:21:54
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| [2020-11-06 02:51:15] |
| SC Support - Posts: 1801 |
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Hi Vijayrams, we can give you a call to speak about this if you wish, even help with set-up depending upon how you decide you want to proceed.
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