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Date/Time: Tue, 14 May 2024 09:53:31 +0000



[Programming Help] - missing data

View Count: 451

[2020-11-04 15:50:35]
User653513 - Posts: 11
Hi,
I use candles stick charts with different time frames.
1-i cannot see clearly candles on charts older than 2 months. they appear as dots
2- sometimes during live trading my 15 minutes candles do not print - i have to switch to a 5 minute chart or 1 minute chart to see candles.
3- some days a whole session does not even print- that time is missing so I cannot see what happened.
4-I tried to go back to the previous version of sierra charts but could not. I was hoping that All these problems could be caused by the current version which I upgraded to.
[2020-11-04 19:29:35]
Sierra Chart Engineering - Posts: 104368
1. Refer to:
Continuous Futures Contract Charts

2. Refer to:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart

3. Refer to:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart
And:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data

4. There definitely should not be any problems in the new version regarding these. But you can rollback through Help >> Install Previous Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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