Support Board
Date/Time: Tue, 01 Jul 2025 18:49:46 +0000
Unable to get realtime data
View Count: 507
| [2020-10-26 19:35:40] |
| Vishal Sabhar - Posts: 1 |
|
I have a new account at Phillip Capital that I am trying to connect. Symbol is unknown. (Corresponding to ID =3) are not allowed. .... is the error message. Also, please let me know if "Service pack 5" has been activated on my account. |
| [2020-10-26 22:23:28] |
| John - SC Support - Posts: 40695 |
|
The error message you are getting is a CQG message. Refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Yes, you are on Service Package 5. You can see all of your information from the Control Panel on the Sierra Chart website. You can access the Control Panel from here: https://www.sierrachart.com/UserControlPanel.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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