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Direct MessagesDate/Time: Fri, 03 May 2024 18:10:00 +0000
data issues
View Count: 470
| [2020-10-23 15:09:05] |
| User161549 - Posts: 81 |
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Looking at my charts this morning on all my charts my data was not loading, I disconnected and reconnected data feed with no change I then deleted and re downloaded data which now has the current price updating but has left a significant gap from where the data initially stopped printing. Is there anything else I can do to reset my charts |
| [2020-10-23 15:18:50] |
| John - SC Support - Posts: 31355 |
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Refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 15:36:03] |
| User161549 - Posts: 81 |
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Yes I have done those steps I have had no change, I repeated and tried the steps again just now and have had no change Also wanted to note roughly 10 minutes after the first post where I stated the price was updating, data eventually stopped printing and the charts stopped moving again |
| [2020-10-23 15:52:43] |
| User161549 - Posts: 81 |
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I checked the message log, It was trying to reload saying not enough storage so I checked my PC and it does say I am out of storage so appears to be an issue on my end as Im going through my storage now to free up space to see if that fixes it, Just a quick glance at it though most of my storage use is coming from the Sierra charts folder with a little over 73 GB of storage used, Does this sound like too much is being used ? |
| [2020-10-23 15:52:44] |
| John - SC Support - Posts: 31355 |
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If the problem you are seeing is in a Sub-Instance, then make sure that you have all the data in the Main instance. You will probably need to do a Delete and Download in the Main Instance to make sure that it is updated and getting correctly, then you can update the sub-instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 17:37:02] |
| User161549 - Posts: 81 |
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The problem is in both the main instance and the sub instance It seems it could be a storage issue What would be the most effective way to free up storage space from sierra charts, Would it be to delete old chartbooks and minimize the number you have of those ? or are there any other old folders that can be deleted as well to free up space ? |
| [2020-10-23 18:20:22] |
| John - SC Support - Posts: 31355 |
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Refer to the information here for cleaning up space: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 20:03:11] |
| User161549 - Posts: 81 |
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It talks about removing old/unused symbols it then goes on to say it will remove the chart from the chartbook My question is will this delete chartbooks or any of the charts on the chartbooks ? All my symbols on my chartbooks are the same they are the E-mini S&P 500 futures i just roll the contract over when it expires |
| [2020-10-23 20:17:22] |
| John - SC Support - Posts: 31355 |
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Go through the process as defined and then there is a link to Deleting Files. Go to the section for deleting files and then go through that process for any unneeded files.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-24 00:43:47] |
| User161549 - Posts: 81 |
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Just to be clear I am not trying to delete any charts/chartbooks if it all possible, is this what this process is going to do ?
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| [2020-10-26 04:13:17] |
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Just delete any chart data files you no longer need: Chart Data and Chart Data Files: Deleting a Chart Data File Also refer to: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#IntradayDataFileManagement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-26 04:13:48
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