Support Board
Date/Time: Mon, 15 Sep 2025 21:16:21 +0000
Unable to download data
View Count: 469
| [2020-10-21 00:46:36] |
| User331562 - Posts: 3 |
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HI There I have just joined up for a free trial but don't seem to have any access to historical data the connect to data feed option under the file tab is blocked and unable to be selected When i First login the box in the top left corner changes changes from red to green saying there is a connection but the number next to the DL initials count back from 7 to 0. Thanks in advance for helping me sort this issue Doug Wilson |
| [2020-10-21 05:23:43] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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