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Date/Time: Thu, 07 Jul 2022 17:12:54 +0000



Ice data on Transact TF contract

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[2014-02-11 17:11:03]
sierra - Posts: 22
I have clean ice data on one computer, but not the other. I do receive market data but am unable to make tools work correctly. When I put a marker at the base of one candle it offsets it by 3 spaces and tick chart and 5 minute chart does not match 5 minute chart on other computer. Please advise as I have no idea what I am doing wrong.
[2014-02-11 21:23:31]
Sierra Chart Engineering - Posts: 103697
This could be caused by out of order timestamps. Go to the chart that you are having trouble putting a Marker on and select Edit >> Delete All Data and Download. If that does not solve the problem let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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[2014-04-04 16:39:35]
sierra - Posts: 22
I am following up to previous post. I have tried everything and when trading from a tick chart markers will not stay where I put them. I have check trading time settings and made corrections. I have deleted all data and download to no avail. Please help.
[2014-04-04 17:05:33]
sierra - Posts: 22
http://www.sierrachart.com/image.php?l=1396630932745.png

I have attached am image of the 5 min TF chart to show where I think the problem is. Please see the 2 5 min bars at 11:30 and 12:20. They look like corrupted bars. This happens frequently but only with the TF symbol. These bars not only give insufficant data but also will not allow me to put a marker at the places I would like. Please advise a fix or whats wrong.
[2014-04-04 17:13:12]
Sierra Chart Engineering - Posts: 103697
The problem is very obvious. There are out of order timestamps from the TransAct data feed. They do know about this problem. Not sure why it has not been resolved from their side.

We have programmed in a filter for out of order timestamps from the TransAct data feed. Update Sierra Chart by selecting Help >> Download Current Version.

After the update re-download the data in the chart by selecting Edit >>Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-04 17:19:01]
sierra - Posts: 22
Thank you for your help, but what I think you are saying is to contact Transact or avoid symbol because it is a continuing problem? Also, each time I do a delete all data and download it deletes all previous markers that take days to get on the chart in there correct positions. Will the filter fix all this because I have over 40 hours in the chart installing markers where I need them to be.
[2014-04-04 17:28:43]
Sierra Chart Engineering - Posts: 103697
What we are saying is to do the following please:


We have programmed in a filter for out of order timestamps from the TransAct data feed. Update Sierra Chart by selecting Help >> Download Current Version
.

After the update re-download the data in the chart by selecting Edit >>Delete All Data and Download.

The filter will fix this.

Also when you re-download the data, it does not in any way remove the existing markers. They are still there and you can verify that through Tools >> Managed Chart Drawings Window.


If there is not enough historical data in the chart and this is the reason you do not see the markers at past Date-Times, then refer to help topic 42.1:
Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-04-04 17:29:28

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