Support Board
Date/Time: Mon, 07 Jul 2025 02:14:20 +0000
ERROR IN ORDER ROUTING, RESULTING IN A TRADE SENT WITHOUT STOP!!
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| [2020-10-16 15:30:34] |
| User363234 - Posts: 4 |
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Hi, today there was an order sent to the exchange on the NQZ20_FUT_CME contract at 14.04 (UTC), as a connected order with a sell stop (to close), a buy stop (to open) and a sell limit (to close). What ended up happening was that my order managed to get filled on the buy side, but the market quickly dropped after this fill. It actually went below my sell stop and this order got rejected on execution, leaving me naked long. Of course this is a very disturbing situation, and considering you are responsible for order routing, I would like to understand how something like this could happen and how it can get resolved. Please see the attached trade activity with regards to this order and please address urgently. |
 problemtrade.xlsx - Attached On 2020-10-16 15:29:24 UTC - Size: 15.02 KB - 301 views |
| [2020-10-16 19:15:29] |
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There is an option in Sierra Chart to manage this. And it does work with the Sierra Chart order routing service as well. It is documented here: Attached Orders: Market Moving Quickly Beyond Stop Price Causing It to Become Invalid Make sure you are running the latest version of Sierra Chart to take advantage of this feature: Software Download: Fast Update This issue is not something specific to the Sierra Chart order routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-16 19:15:48
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