Support Board
Date/Time: Mon, 07 Jul 2025 06:19:40 +0000
Post From: ERROR IN ORDER ROUTING, RESULTING IN A TRADE SENT WITHOUT STOP!!
| [2020-10-16 15:30:34] |
| User363234 - Posts: 4 |
|
Hi, today there was an order sent to the exchange on the NQZ20_FUT_CME contract at 14.04 (UTC), as a connected order with a sell stop (to close), a buy stop (to open) and a sell limit (to close). What ended up happening was that my order managed to get filled on the buy side, but the market quickly dropped after this fill. It actually went below my sell stop and this order got rejected on execution, leaving me naked long. Of course this is a very disturbing situation, and considering you are responsible for order routing, I would like to understand how something like this could happen and how it can get resolved. Please see the attached trade activity with regards to this order and please address urgently. |
 problemtrade.xlsx - Attached On 2020-10-16 15:29:24 UTC - Size: 15.02 KB - 301 views |