Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 13 May 2024 00:10:17 +0000
Help with switching over to Denali Data Feed (from CQG)
View Count: 714
| [2020-10-03 20:16:15] |
| MitchandSoph - Posts: 32 |
|
Hi team, A while back I trialled the Denali feed to try and combat connection issues with CQG. I let this trial lapse and continued with CQG as it didn't help with connection issues at the time. Long story short, I am trying to reactivate this Denali feed now, with order routing to my account with Tradovate. I have gone to the activate services page and paid for the 'SC Order Routing Service' option, and activate the exchanges I want (same as last time). Having done that, I cant connect in Sierra. It is just saying CQG WebAPI Login unsuccessful. From memory I didn't need to do anything else last time, but could someone please take a look and see what else needs to be done to get this working again? Thanks in advance! Cheers, Mitch |
| [2020-10-04 02:48:18] |
| |
|
We had to change the Denali data feed option you selected for the order routing service, to the 'Denali Exchange Data Feed for All Services' option. Do you still have a CQG account with Tradovate.? You are in New Zealand. Let us know if you still have any issues with connectivity to the Denali data feed. You really should not. If you do, we will think about some potential solutions. Please also consider directly using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service Also update Sierra Chart to the latest version to take advantage of the latest Denali data feed improvements. Instructions: Software Download: Fast Update (This is important) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-04 02:48:53
|
| [2020-10-04 21:34:00] |
| MitchandSoph - Posts: 32 |
|
Thanks for the fast response. I am keen to use the Sierra Chart Order Routing Service directly as per your advice above. From what I can gather, all I need to do from here is complete the form for Trading Account Assignment (as well as the other simple steps in the link you provided)? Note that I still have an account with Tradovate via Phillip Capital. Thanks again. Cheers, Mitch Date Time Of Last Edit: 2020-10-04 21:37:11
|
| [2020-10-05 06:14:23] |
| |
|
If your account is directly with Phillip Capital you can use the Sierra Chart Order Routing Service. But it cannot be through Tradovate because they do not support the Sierra Chart Order Routing Service. But Phillip Capital does. From what I can gather, all I need to do from here is complete the form for Trading Account Assignment (as well as the other simple steps in the link you provided)?
Yes but also with the understanding we gave above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-05 06:14:46
|
| [2020-10-05 07:57:36] |
| MitchandSoph - Posts: 32 |
|
Ok thanks, I will get moving on setting up an account with a clearing firm so I can route directly. In the mean-time, what can I do to get the Denali feed working? Cheers, Mitch |
| [2020-10-06 07:03:54] |
| |
|
We will have someone follow up with you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: