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Direct MessagesDate/Time: Wed, 24 Apr 2024 04:03:01 +0000
Feed kept disconnecting over and over again... any thoughts?
View Count: 593
| [2020-10-01 23:01:03] |
| Mattc55 - Posts: 97 |
|
I updated as instructed, since then... it's been almost 20min or so of the charts refreshing/downloading historical data... i think something is wrong. Reading Internal Order ID file. | 2020-10-01 14:51:25.224 Reading Trade Orders file. | 2020-10-01 14:51:25.334 Reading Trade Positions file. | 2020-10-01 14:51:25.335 Reading Account Balance file. | 2020-10-01 14:51:25.335 Subscribing to symbol for symbol alert. ESU20_FUT_CME | 2020-10-01 14:51:25.335 UDPListener (1472). Port 22904 | Listening on UDP port 22904. | 2020-10-01 14:51:25.357 Software version: 2175 64-bit | 2020-10-01 14:51:25.357 Primary Thread ID: 1752 | 2020-10-01 14:51:25.357 Usage end date: 2021-05-26 | 2020-10-01 14:51:25.357 Enabled for: Advanced Features 2. | 2020-10-01 14:51:25.357 Enabled for: Sierra Chart Historical Data Service. | 2020-10-01 14:51:25.357 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-10-01 14:51:25.357 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-01 14:51:25.357 Enabled for exchange2: CME | 2020-10-01 14:51:25.357 Enabled for exchange2: NYMEX | 2020-10-01 14:51:25.357 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-01 14:51:25.357 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-10-01 14:51:25.357 Custom symbol settings values: enabled | 2020-10-01 14:51:25.357 Chart Update Interval: 500 | 2020-10-01 14:51:25.357 Intraday Data Storage Time Unit: 0 | 2020-10-01 14:51:25.357 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-10-01 14:51:25.357 2020-10-01 14:51:25 Local computer time | 2020-10-01 14:51:25.357 2020-10-01 18:51:25 Local computer time in UTC | 2020-10-01 14:51:25.357 2020-10-01 14:51:25 Local computer time in SC Time Zone | 2020-10-01 14:51:25.357 2020-10-01 18:51:24 Server time in UTC | 2020-10-01 14:51:25.357 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-10-01 14:51:25.357 Program path: C:\SierraChart\ | 2020-10-01 14:51:25.357 Data Files path: C:\SierraChart\Data\ | 2020-10-01 14:51:25.357 OS Version Number: 10.0 | 2020-10-01 14:51:25.357 Locale Setting: C | 2020-10-01 14:51:25.357 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-01 14:51:25.358 Allowed protected custom studies: | 2020-10-01 14:51:25.358 (Log removed after review. We saw 68 re-connections for the delayed data feed) Date Time Of Last Edit: 2020-10-02 07:08:56
|
| [2020-10-02 00:09:57] |
| Mattc55 - Posts: 97 |
|
Is this something we can get fixed for tomorrow...? It's still not right, here is a clean and updated message log from just now. Software version: 2175 64-bit | 2020-10-01 20:08:48.578 Primary Thread ID: 4112 | 2020-10-01 20:08:48.578 Usage end date: 2021-05-26 | 2020-10-01 20:08:48.578 Enabled for: Advanced Features 2. | 2020-10-01 20:08:48.578 Enabled for: Sierra Chart Historical Data Service. | 2020-10-01 20:08:48.578 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-10-01 20:08:48.578 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-01 20:08:48.578 Enabled for exchange2: CME | 2020-10-01 20:08:48.578 Enabled for exchange2: NYMEX | 2020-10-01 20:08:48.578 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-01 20:08:48.578 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-10-01 20:08:48.578 Custom symbol settings values: enabled | 2020-10-01 20:08:48.578 Chart Update Interval: 500 | 2020-10-01 20:08:48.578 Intraday Data Storage Time Unit: 0 | 2020-10-01 20:08:48.578 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-10-01 20:08:48.578 2020-10-01 20:08:48 Local computer time | 2020-10-01 20:08:48.578 2020-10-02 00:08:48 Local computer time in UTC | 2020-10-01 20:08:48.578 2020-10-01 20:08:48 Local computer time in SC Time Zone | 2020-10-01 20:08:48.578 2020-10-02 00:01:57 Server time in UTC | 2020-10-01 20:08:48.578 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-10-01 20:08:48.578 Program path: C:\SierraChart\ | 2020-10-01 20:08:48.578 Data Files path: C:\SierraChart\Data\ | 2020-10-01 20:08:48.578 OS Version Number: 10.0 | 2020-10-01 20:08:48.578 Locale Setting: C | 2020-10-01 20:08:48.578 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-01 20:08:48.578 Allowed protected custom studies: | 2020-10-01 20:08:48.578 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-01 20:09:01.540 * DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-10-01 20:09:01.540 DTC Client socket (2) | CloseSocket call. | 2020-10-01 20:09:01.540 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:01.540 DTC Client socket (2) | Max send buffers used during socket life: 3 | 2020-10-01 20:09:01.540 DTC Client socket (2) | Max send buffer size during socket life: 390 | 2020-10-01 20:09:01.540 SC Data - All Services | Waiting for socket receive thread to end | 2020-10-01 20:09:01.540 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-01 20:09:01.540 DTC Client socket (2) | Closed. | 2020-10-01 20:09:01.540 DTC Client socket (0) | CloseSocket call. | 2020-10-01 20:09:01.541 SC Data - All Services | Disconnected from the server. | 2020-10-01 20:09:01.541 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-01 20:09:01.541 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2020-10-01 20:09:03.533 DTC Client socket (2) | Creating socket. | 2020-10-01 20:09:03.533 DTC Client socket (2) | New receive buffer size: 5242880 | 2020-10-01 20:09:03.533 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-10-01 20:09:03.533 SC Data - All Services | Network connection to server complete. | 2020-10-01 20:09:03.582 SC Data - All Services | Starting socket receive thread. | 2020-10-01 20:09:03.582 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-10-01 20:09:03.582 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:03.661 SC Data - All Services | Sending logon request message. | 2020-10-01 20:09:03.661 SC Data - All Services | Received logon response. | 2020-10-01 20:09:04.414 SC Data - All Services | Server Name: SC Realtime Server. | 2020-10-01 20:09:04.414 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-10-01 20:09:04.414 SC Data - All Services | Successfully connected. | 2020-10-01 20:09:04.414 SC Data - All Services | Trading is not supported. | 2020-10-01 20:09:04.414 Added historical Intraday data request for CLV20_FUT_NYMEX to the queue. | 2020-10-01 20:09:04.414 Intraday data recording state for symbol CLV20_FUT_NYMEX is set to download 'Pending'. | 2020-10-01 20:09:04.414 Triggering next historical data download in queue. | 2020-10-01 20:09:04.414 SC Data - All Services | Restarting real-time data updates for symbol: CLV20_FUT_NYMEX -> CLV20 | 2020-10-01 20:09:04.414 Added historical Intraday data request for CLX20_FUT_NYMEX to the queue. | 2020-10-01 20:09:04.414 Intraday data recording state for symbol CLX20_FUT_NYMEX is set to download 'Pending'. | 2020-10-01 20:09:04.414 SC Data - All Services | Restarting real-time data updates for symbol: CLX20_FUT_NYMEX -> CLX20. Market Depth data restarted. | 2020-10-01 20:09:04.414 SC Data - All Services | Restarting real-time data updates for symbol: ESU20_FUT_CME -> ESU20 | 2020-10-01 20:09:04.414 Added historical Intraday data request for ESZ20_FUT_CME to the queue. | 2020-10-01 20:09:04.414 Intraday data recording state for symbol ESZ20_FUT_CME is set to download 'Pending'. | 2020-10-01 20:09:04.414 SC Data - All Services | Restarting real-time data updates for symbol: ESZ20_FUT_CME -> ESZ20 | 2020-10-01 20:09:04.414 SC Data - All Services | Restarting real-time data updates for symbol: MESZ20_FUT_CME -> MESZ20 | 2020-10-01 20:09:04.414 HD Request # 60 | Downloading Intraday chart data for CLV20_FUT_NYMEX to the file CLV20_FUT_NYMEX.scid. Service: nymex | 2020-10-01 20:09:04.414 Enabling compression for file: C:\SierraChart\Data\CLV20_FUT_NYMEX.scid. This may take a while. | 2020-10-01 20:09:04.415 * HD Request # 60 | Download start date-time: 2020-09-22 14:29:30.000 | 2020-10-01 20:09:04.415 HD Request # 60 | Using server: ds23.sierracharts.com port 10149 | 2020-10-01 20:09:04.415 Socket (3) | Creating socket. | 2020-10-01 20:09:04.415 Socket (3) | New receive buffer size: 5242880 | 2020-10-01 20:09:04.415 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-10-01 20:09:04.415 HD Request # 60 | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:04.520 HD Request # 60 | Sending historical data logon request message. | 2020-10-01 20:09:04.520 HD Request # 60 | Requesting Intraday data. Start date-time: 2020-09-22 14:29:30. Record interval: 0. Symbol: CLV20 | 2020-10-01 20:09:05.004 HD Request # 60 | Decompressing data. | 2020-10-01 20:09:05.052 HD Request # 60 | Receiving Intraday data for CLV20_FUT_NYMEX starting at 2020-09-22 14:29:30.059000 | 2020-10-01 20:09:05.052 Socket (3) | CloseSocket call. | 2020-10-01 20:09:05.053 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:05.053 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-10-01 20:09:05.053 Historical data download thread signaled to stop. | 2020-10-01 20:09:05.053 HD Request # 60 | Timestamp of first Intraday data file record written: 2020-09-22 14:29:30.059786 | 2020-10-01 20:09:05.053 HD Request # 60 | Received 1 record from 2020-09-22 14:29:30.059 to 2020-09-22 14:29:30.059 (0.0 seconds) and wrote 1 record for CLV20_FUT_NYMEX | 2020-10-01 20:09:05.053 HD Request # 60 | Completion time: 1s | 2020-10-01 20:09:05.058 HD Request # 60 | Intraday data download complete for CLV20_FUT_NYMEX. Unique request ID: 60 | 2020-10-01 20:09:05.058 Removing historical data download ID 60. | 2020-10-01 20:09:05.058 Real-time Intraday chart data file updates started for CLV20_FUT_NYMEX | 2020-10-01 20:09:05.058 Intraday chart data file opened for CLV20_FUT_NYMEX | 2020-10-01 20:09:05.058 HD Request # 60 | Enabling Intraday chart updating for symbol. | 2020-10-01 20:09:05.058 Triggering next historical data download in queue. | 2020-10-01 20:09:05.058 HD Request # 61 | Downloading Intraday chart data for CLX20_FUT_NYMEX to the file CLX20_FUT_NYMEX.scid. Service: nymex | 2020-10-01 20:09:05.058 Enabling compression for file: C:\SierraChart\Data\CLX20_FUT_NYMEX.scid. This may take a while. | 2020-10-01 20:09:05.059 * HD Request # 61 | Download start date-time: 2020-10-01 20:08:39.000 | 2020-10-01 20:09:05.059 HD Request # 61 | Using server: ds21.sierracharts.com port 10150 | 2020-10-01 20:09:05.059 Socket (5) | Creating socket. | 2020-10-01 20:09:05.059 Socket (5) | New receive buffer size: 5242880 | 2020-10-01 20:09:05.059 Socket (5) | Connecting to IP: 216.1.90.129. | 2020-10-01 20:09:05.059 Socket (3) | Socket gracefully closed by remote side. | 2020-10-01 20:09:05.100 Socket (3) | Closed. | 2020-10-01 20:09:05.100 HD Request # 61 | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:05.156 HD Request # 61 | Sending historical data logon request message. | 2020-10-01 20:09:05.156 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-01 20:09:05.409 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-01 20:09:05.409 DTC Client socket (1) | CloseSocket call. | 2020-10-01 20:09:05.409 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:05.409 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-10-01 20:09:05.410 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-01 20:09:05.410 DTC Client socket (1) | Closed. | 2020-10-01 20:09:05.410 DTC Client socket (0) | CloseSocket call. | 2020-10-01 20:09:05.410 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-10-01 20:09:05.410 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-01 20:09:05.410 HD Request # 61 | Requesting Intraday data. Start date-time: 2020-10-01 20:08:39. Record interval: 0. Symbol: CLX20 | 2020-10-01 20:09:05.631 HD Request # 61 | Decompressing data. | 2020-10-01 20:09:05.678 HD Request # 61 | Receiving Intraday data for CLX20_FUT_NYMEX starting at 2020-10-01 20:08:39.031000 | 2020-10-01 20:09:05.679 Socket (5) | CloseSocket call. | 2020-10-01 20:09:05.679 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:05.679 Historical data download thread signaled to stop. | 2020-10-01 20:09:05.679 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-10-01 20:09:05.679 HD Request # 61 | Timestamp of first Intraday data file record written: 2020-10-01 20:08:39.031001 | 2020-10-01 20:09:05.679 HD Request # 61 | Received 65 records from 2020-10-01 20:08:39.031 to 2020-10-01 20:09:02.373 (23.3 seconds) and wrote 65 records for CLX20_FUT_NYMEX | 2020-10-01 20:09:05.679 HD Request # 61 | Completion time: 0s | 2020-10-01 20:09:05.683 HD Request # 61 | Intraday data download complete for CLX20_FUT_NYMEX. Unique request ID: 61 | 2020-10-01 20:09:05.683 Removing historical data download ID 61. | 2020-10-01 20:09:05.683 Real-time Intraday chart data file updates started for CLX20_FUT_NYMEX | 2020-10-01 20:09:05.683 Intraday chart data file opened for CLX20_FUT_NYMEX | 2020-10-01 20:09:05.683 HD Request # 61 | Enabling Intraday chart updating for symbol. | 2020-10-01 20:09:05.683 Triggering next historical data download in queue. | 2020-10-01 20:09:05.683 HD Request # 62 | Downloading Intraday chart data for ESZ20_FUT_CME to the file ESZ20_FUT_CME.scid. Service: cme | 2020-10-01 20:09:05.683 Enabling compression for file: C:\SierraChart\Data\ESZ20_FUT_CME.scid. This may take a while. | 2020-10-01 20:09:05.683 * HD Request # 62 | Download start date-time: 2020-10-01 20:08:41.000 | 2020-10-01 20:09:05.683 HD Request # 62 | Using server: ds23.sierracharts.com port 10149 | 2020-10-01 20:09:05.683 Socket (1) | Creating socket. | 2020-10-01 20:09:05.683 Socket (1) | New receive buffer size: 5242880 | 2020-10-01 20:09:05.683 Socket (1) | Connecting to IP: 216.1.90.130. | 2020-10-01 20:09:05.683 Socket (5) | Socket gracefully closed by remote side. | 2020-10-01 20:09:05.725 Socket (5) | Closed. | 2020-10-01 20:09:05.725 HD Request # 62 | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:05.786 HD Request # 62 | Sending historical data logon request message. | 2020-10-01 20:09:05.786 HD Request # 62 | Requesting Intraday data. Start date-time: 2020-10-01 20:08:41. Record interval: 0. Symbol: ESZ20 | 2020-10-01 20:09:05.839 HD Request # 62 | Decompressing data. | 2020-10-01 20:09:05.886 HD Request # 62 | Receiving Intraday data for ESZ20_FUT_CME starting at 2020-10-01 20:08:41.202000 | 2020-10-01 20:09:05.887 Socket (1) | CloseSocket call. | 2020-10-01 20:09:05.888 Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:05.888 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-10-01 20:09:05.888 Historical data download thread signaled to stop. | 2020-10-01 20:09:05.890 HD Request # 62 | Timestamp of first Intraday data file record written: 2020-10-01 20:08:41.346001 | 2020-10-01 20:09:05.890 HD Request # 62 | Received 201 records from 2020-10-01 20:08:41.202 to 2020-10-01 20:09:02.989 (21.8 seconds) and wrote 200 records for ESZ20_FUT_CME | 2020-10-01 20:09:05.890 HD Request # 62 | Completion time: 0s | 2020-10-01 20:09:05.893 HD Request # 62 | Intraday data download complete for ESZ20_FUT_CME. Unique request ID: 62 | 2020-10-01 20:09:05.893 Removing historical data download ID 62. | 2020-10-01 20:09:05.893 Real-time Intraday chart data file updates started for ESZ20_FUT_CME | 2020-10-01 20:09:05.893 Intraday chart data file opened for ESZ20_FUT_CME | 2020-10-01 20:09:05.893 HD Request # 62 | Enabling Intraday chart updating for symbol. | 2020-10-01 20:09:05.893 Triggering next historical data download in queue. | 2020-10-01 20:09:05.893 Chart #3 has tagged chart #15 for full recalculation. Chartbook: ES_1.Cht | 2020-10-01 20:09:05.934 Chart #3 has tagged chart #16 for full recalculation. Chartbook: ES_1.Cht | 2020-10-01 20:09:05.934 Socket (1) | Socket gracefully closed by remote side. | 2020-10-01 20:09:05.935 Socket (1) | Closed. | 2020-10-01 20:09:05.935 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 1 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.012 Chart #4 has tagged chart #1 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.049 Chart #4 has tagged chart #15 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.049 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 3000 Volume #16 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.075 CLX20_FUT_NYMEX [CBV][M] 2 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.117 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.190 Chart #3 has tagged chart #15 for full recalculation. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.190 Chart #4 has tagged chart #15 for full recalculation. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.191 Chart #4 has tagged chart #16 for full recalculation. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.191 CLX20_FUT_NYMEX [CBV][M] 500 Volume #15 | Performing a full recalculation because it has been tagged. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.206 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 1 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.312 ESZ20_FUT_CME/MESZ20_FUT_CME [CBV][M] 3000 Volume #16 | Performing a full recalculation because it has been tagged. Chartbook: ES_1.Cht | 2020-10-01 20:09:06.377 CLX20_FUT_NYMEX [CBV][M] 2 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: Cl_1.Cht | 2020-10-01 20:09:06.415 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2020-10-01 20:09:07.408 DTC Client socket (1) | Creating socket. | 2020-10-01 20:09:07.408 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-10-01 20:09:07.408 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2020-10-01 20:09:07.408 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-10-01 20:09:07.457 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-10-01 20:09:07.457 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-10-01 20:09:07.457 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:07.522 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-10-01 20:09:07.522 SC DTC Delayed Exchange Data | Received logon response. | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Successfully connected. | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-10-01 20:09:08.084 Added historical Intraday data request for GCZ20_FUT_COMEX to the queue. | 2020-10-01 20:09:08.084 Intraday data recording state for symbol GCZ20_FUT_COMEX is set to download 'Pending'. | 2020-10-01 20:09:08.084 Triggering next historical data download in queue. | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: GCZ20_FUT_COMEX -> GCZ20 | 2020-10-01 20:09:08.084 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MGCZ20_FUT_COMEX -> MGCZ20 | 2020-10-01 20:09:08.084 HD Request # 63 | Downloading Intraday chart data for GCZ20_FUT_COMEX to the file GCZ20_FUT_COMEX.scid. Service: comex | 2020-10-01 20:09:08.084 Enabling compression for file: C:\SierraChart\Data\GCZ20_FUT_COMEX.scid. This may take a while. | 2020-10-01 20:09:08.085 * HD Request # 63 | Download start date-time: 2020-10-01 19:58:23.000 | 2020-10-01 20:09:08.085 HD Request # 63 | Using server: ds23.sierracharts.com port 10150 | 2020-10-01 20:09:08.085 Socket (3) | Creating socket. | 2020-10-01 20:09:08.085 Socket (3) | New receive buffer size: 5242880 | 2020-10-01 20:09:08.085 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-10-01 20:09:08.085 HD Request # 63 | Setting DTC encoding to Binary VLS | 2020-10-01 20:09:08.189 HD Request # 63 | Sending historical data logon request message. | 2020-10-01 20:09:08.189 SC DTC Delayed Exchange Data | Received security definition for symbol GCZ20_FUT_COMEX | 2020-10-01 20:09:08.241 SC DTC Delayed Exchange Data | Received security definition for symbol MGCZ20_FUT_COMEX | 2020-10-01 20:09:08.241 HD Request # 63 | Requesting Intraday data. Start date-time: 2020-10-01 19:58:23. Record interval: 0. Symbol: GCZ20 | 2020-10-01 20:09:08.674 HD Request # 63 | Decompressing data. | 2020-10-01 20:09:08.721 HD Request # 63 | Receiving Intraday data for GCZ20_FUT_COMEX starting at 2020-10-01 19:58:23.428000 | 2020-10-01 20:09:08.722 Socket (3) | CloseSocket call. | 2020-10-01 20:09:08.722 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 20:09:08.722 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-10-01 20:09:08.722 Historical data download thread signaled to stop. | 2020-10-01 20:09:08.723 HD Request # 63 | Timestamp of first Intraday data file record written: 2020-10-01 19:58:23.428003 | 2020-10-01 20:09:08.723 HD Request # 63 | Received 26 records from 2020-10-01 19:58:23.428 to 2020-10-01 19:59:05.623 (42.2 seconds) and wrote 26 records for GCZ20_FUT_COMEX | 2020-10-01 20:09:08.723 HD Request # 63 | Completion time: 0s | 2020-10-01 20:09:08.726 HD Request # 63 | Intraday data download complete for GCZ20_FUT_COMEX. Unique request ID: 63 | 2020-10-01 20:09:08.726 Removing historical data download ID 63. | 2020-10-01 20:09:08.726 Real-time Intraday chart data file updates started for GCZ20_FUT_COMEX | 2020-10-01 20:09:08.726 Intraday chart data file opened for GCZ20_FUT_COMEX | 2020-10-01 20:09:08.726 HD Request # 63 | Enabling Intraday chart updating for symbol. | 2020-10-01 20:09:08.726 Triggering next historical data download in queue. | 2020-10-01 20:09:08.726 Socket (3) | Socket gracefully closed by remote side. | 2020-10-01 20:09:08.769 Socket (3) | Closed. | 2020-10-01 20:09:08.770 |
| [2020-10-02 07:09:56] |
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We have looked over the message log. These are the relevant messages: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-01 15:09:24.483 * You keep losing the connection to the delayed data feed. This is going to be a connectivity issue on your side. See why there is a problem connecting to this address and port:DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-10-01 15:09:24.483 DTC Client socket (1) | CloseSocket call. | 2020-10-01 15:09:24.483 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 15:09:24.483 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-10-01 15:09:24.483 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-10-01 15:09:24.483 DTC Client socket (1) | Closed. | 2020-10-01 15:09:24.483 DTC Client socket (0) | CloseSocket call. | 2020-10-01 15:09:24.483 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-10-01 15:09:24.483 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2020-10-01 15:09:24.483 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2020-10-01 15:09:26.474 ds23.sierracharts.com. Port 10058 We would not know. This is a going to be a connectivity issue on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 10:56:39] |
| Mattc55 - Posts: 97 |
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ok, thanks.
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| [2020-10-02 11:02:24] |
| Mattc55 - Posts: 97 |
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Can you help me summarize this issue so I can present it to my IT team?
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| [2020-10-02 18:18:29] |
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Just make sure they are not blocking port 10058. And not blocking connectivity to the IP at ds23.sierracharts.com.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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