Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 16:26:32 +0000

How to Post a Message for Support

Post From: Feed kept disconnecting over and over again... any thoughts?

[2020-10-01 23:01:03] Link To Thread - Link To Post [Go To First Post]
Mattc55 - Posts: 97
I updated as instructed, since then... it's been almost 20min or so of the charts refreshing/downloading historical data... i think something is wrong. Reading Internal Order ID file. \| 2020-10-01 14:51:25.224 Reading Trade Orders file. \| 2020-10-01 14:51:25.334 Reading Trade Positions file. \| 2020-10-01 14:51:25.335 Reading Account Balance file. \| 2020-10-01 14:51:25.335 Subscribing to symbol for symbol alert. ESU20_FUT_CME \| 2020-10-01 14:51:25.335 UDPListener (1472). Port 22904 \| Listening on UDP port 22904. \| 2020-10-01 14:51:25.357 Software version: 2175 64-bit \| 2020-10-01 14:51:25.357 Primary Thread ID: 1752 \| 2020-10-01 14:51:25.357 Usage end date: 2021-05-26 \| 2020-10-01 14:51:25.357 Enabled for: Advanced Features 2. \| 2020-10-01 14:51:25.357 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-01 14:51:25.357 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-10-01 14:51:25.357 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-01 14:51:25.357 Enabled for exchange2: CME \| 2020-10-01 14:51:25.357 Enabled for exchange2: NYMEX \| 2020-10-01 14:51:25.357 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-10-01 14:51:25.357 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2020-10-01 14:51:25.357 Custom symbol settings values: enabled \| 2020-10-01 14:51:25.357 Chart Update Interval: 500 \| 2020-10-01 14:51:25.357 Intraday Data Storage Time Unit: 0 \| 2020-10-01 14:51:25.357 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-10-01 14:51:25.357 2020-10-01 14:51:25 Local computer time \| 2020-10-01 14:51:25.357 2020-10-01 18:51:25 Local computer time in UTC \| 2020-10-01 14:51:25.357 2020-10-01 14:51:25 Local computer time in SC Time Zone \| 2020-10-01 14:51:25.357 2020-10-01 18:51:24 Server time in UTC \| 2020-10-01 14:51:25.357 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-10-01 14:51:25.357 Program path: C:\SierraChart\ \| 2020-10-01 14:51:25.357 Data Files path: C:\SierraChart\Data\ \| 2020-10-01 14:51:25.357 OS Version Number: 10.0 \| 2020-10-01 14:51:25.357 Locale Setting: C \| 2020-10-01 14:51:25.357 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-10-01 14:51:25.358 Allowed protected custom studies: \| 2020-10-01 14:51:25.358 (Log removed after review. We saw 68 re-connections for the delayed data feed) Date Time Of Last Edit: 2020-10-02 07:08:56