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Date/Time: Thu, 29 Oct 2020 07:25:14 +0000



charts not downloading data

[2020-09-24 05:36:48]
Don H - Posts: 25 | Ending Date: 2020-11-13
Problem just came up today, was fine before. When I
open Sierra and connect to datafeed no new data appears. Messages read:


"connecting to server
creating socket
new receive buffer size
connecting to ip
network connection to server complete
starting socket receive thread
sending encoding request to binary VLS
socket gracefully closed by remote side
closesocket call
o bytes remaining in receiver socket when socket closed
graceful close received or receive error. shutdown complete.closing socket now
closed
waitring for socket receive threrad to end
closesocket call
disconnected from the server"

thanks
[2020-09-24 06:02:53]
Sierra_Chart Engineering - Posts: 856 | Ending Date: 2021-01-07
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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