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Direct MessagesDate/Time: Fri, 26 Apr 2024 03:06:28 +0000
paid phone support time?
View Count: 517
| [2020-09-15 01:06:41] |
| Tom8toez - Posts: 29 |
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Hello ... Is there a way I can pay for some phone support time? I have been using SC in Sim mode, and just got connected with Edge, TT, and Denali and I think I am having some issues that I cant figure out using the support board and the wonderful wealth of documentation you have.
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| [2020-09-15 12:42:48] |
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Yes we can schedule this with you. Will follow-up with you later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 13:14:29] |
| John - SC Support - Posts: 31131 |
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Let us know when would be a good time for us to have a call. Be sure you specify the time zone as well.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 15:49:46] |
| Tom8toez - Posts: 29 |
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Thank you. Would you be available to call me at 10am PT? My phone number is updated in my account.
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| [2020-09-15 15:52:58] |
| Tom8toez - Posts: 29 |
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Actually. I dont see my phone listed in the account panel. Where can I privately share that?
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| [2020-09-15 16:05:30] |
| John - SC Support - Posts: 31131 |
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Yes, we will call you at 10:00am Pacific US time. You have a phone number in your account information. You can review it and update it on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Note that we will be calling using Skype, so there will not be a phone number associated with the call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 16:33:42] |
| Tom8toez - Posts: 29 |
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Thank you, I added my Skype username to the "Additional Invoice Text" field. If that is better for you.
Date Time Of Last Edit: 2020-09-15 16:46:42
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| [2020-09-15 17:24:49] |
| John - SC Support - Posts: 31131 |
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Called and talked to customer. He had some questions about Continuous Futures Contracts, Setting the Bar Period, and keyboard shortcuts for the Trade Configurations. For reference, here is the information on the Continuous Futures Contract: Continuous Futures Contract Charts and here is the link to the documentation on setting up a Control Bar and then keyboard shortcut for the Trade Configurations: Control Bar: Control Bar Trade Window Configuration Buttons For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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