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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:19:38 +0000
Charts "Stop" updating right after RTH open
View Count: 579
| [2020-09-14 14:40:57] |
| User326940 - Posts: 23 |
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Sometimes, at 9:30 AM Eastern, my chart will freeze after the first few seconds. I have to restart SC to get data to again print normally. I have only ever seen this happen a few seconds off RTH open. Can you offer any insight into why this is happening and how to keep it from happening in the future? Thanks, Michael |
| [2020-09-15 14:07:25] |
| User326940 - Posts: 23 |
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SC Support, any thoughts? This happened again this AM. Its annoying bc I can't put on a trade around the open bc this issue may or may not rear its head. Thanks, Michael |
| [2020-09-15 14:28:38] |
| John - SC Support - Posts: 31149 |
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We have made some changes in order to alleviate this issue. You need to update to the current release in order to take advantage of all the changes.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 14:48:24] |
| User326940 - Posts: 23 |
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okay will do.
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| [2020-09-15 19:05:20] |
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I have to restart SC to get data to again print normally You definitely do not need to do this.If you wanted to reconnect to the data feed you could and that would be the most you would ever want to do: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 19:18:27] |
| User326940 - Posts: 23 |
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okay, well i updated to the latest version, so hopefully it does not happen again. If I do encounter the issue again, for the same or different reasons, i will follow your instructions. Thanks, Michael |
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