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Drawn Volume by Price Study no longer adjustable after drawn - Sierra Chart Crashes

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[2020-09-12 16:25:09] #1 [Go To First Post]
User863830 - Posts: 23
Updated to v2164 from v2159 Drawn Volume by Price study 1. I am no longer able to adjust profile after drawn (to include more price bars) 2. Also, If multiple profiles are drawn "Erase All Drawn Volume Profiles" only deletes one or the program crashes 3. Same for (right click select + left click delete) function

[2020-09-13 04:54:16] #2 [Go To First Post]
User353585 - Posts: 66
+1 I'm dealing with the same issue. It's also messing with existing Study ID numbers. Date Time Of Last Edit: 2020-09-13 04:55:50

[2020-09-13 06:35:38] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not able to reproduce this. Could you provide us a Chartbook that you are using and then we will test. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-13 12:17:39] #4 [Go To First Post]
User863830 - Posts: 23
TESTING CHART IS A BLANK CHART WITH NO STUDIES ON IT. VERSION 2164 RE-CALIBRATION.mp4 shows a drawn VbP not re-calibrating to new range. VERSION 2164 CRASHING.mp4 shows program crashing when I "Erase All Drawn Volume Profiles"


Private File Attachment Deleted.

[2020-09-13 13:21:33] #5 [Go To First Post]
User863830 - Posts: 23
Version 2159 1. Drawing Volume Profile 2. Adjusting Volume Profile 3. It re-calculates properly In version 2164 it does not re-calculate


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[2020-09-13 15:28:55] #6 [Go To First Post]
User863830 - Posts: 23
Now, on v2166 (newest version) I am also unable to reproduce the program crash. But the problem of VbP adjustment still exists. It does not re-calculate the added price bars.

[2020-09-14 07:13:41] #7 [Go To First Post]
User907968 - Posts: 802
This morning v2167 consistently crashes when using the 'Erase All Drawn Volume Profiles' command, have since reverted to v2159 and normal functionality is restored.

[2020-09-14 08:19:46] #8 [Go To First Post]
User353585 - Posts: 66
For me, it happens when I have pre-existing studies for the chart. Newly drawn profile gets 1 as its Study ID when it's already being used by another study.

[2020-09-14 09:36:35] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We were not able to reproduce this initially but now we realize it relates to using a Study Collection associated with the draw volume profile tool. We will resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-23 14:40:29] #10 [Go To First Post]
User125903 - Posts: 34
is this resolved? I am having the same problem,Version 2171,TY

[2020-09-23 17:43:22] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes it has been resolved. Provide us the Chartbook you are using. And let us know what Chart Number you experience this with. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-24 08:24:23] #12 [Go To First Post]
User125903 - Posts: 34
Hello, i have made a new chartbook attached with same issues,i have drawn 2 profiles ,the first one is not selectable,if i delete all drawn volume profiles sierra chrashes


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[2020-09-24 08:25:57] #13 [Go To First Post]
User125903 - Posts: 34
i forgot its only since version 2171,in the version before there where no issues for me

[2020-09-24 09:30:59] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are putting out a new revision in about 20 minutes to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-24 10:30:57] #15 [Go To First Post]
User125903 - Posts: 34
I dont know if you have released yet,but for me its still not working

[2020-09-24 15:37:49] #16 [Go To First Post]
John - SC Support - Posts: 31362
Upgrade to the latest Pre-Release for the fix. You can upgrade using these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-24 17:18:23] #17 [Go To First Post]
User125903 - Posts: 34
Hello John, no it doesen´t work, if i move the profile its not updating,if i have 2 profiles 1 is not selectable, so same as before only thing its not chrashing anymore when i go to delete all drawn volume profiles,but the 1 wich is not selectable doesnt delete, i checked also version 2168 doesnt work, the last one wich works is 2159,TY for your help i relly need this profiles working in order to trade

[2020-09-24 18:36:03] #18 [Go To First Post]
John - SC Support - Posts: 31362
The existing Drawn Volume Profiles both have the same ID, which is causing the issue. Have you updated to the latest version and removed the Drawn Volume Profiles and then put them on again and seen if the problem is still there or not? You will need to delete them through the Analysis >> Studies page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-24 18:36:45

[2020-09-24 18:41:42] #19 [Go To First Post]
User125903 - Posts: 34
i downloaded the pre-release version like you said opened a new intraday chart and drew the volume profiles,then happened like i wrote,so i did not open the chartbook i posted

[2020-09-24 18:43:45] #20 [Go To First Post]
John - SC Support - Posts: 31362
Can you attach the Study Collection that you are associating with the Drawn VbP through the Configuration setting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-24 19:02:59] #21 [Go To First Post]
User125903 - Posts: 34
this is the main one i have multiple, everything workes fine in 2159


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[2020-09-25 05:04:12] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will get the issue resolved in the next revision coming out before morning. We really do not know when these problems began because there is a lower level fundamental issue related to the Volume by Price study when inserted through a drawing tool. It is not clear when this began. It might have started when some code was reorganized and then this caused this inadvertent problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-25 05:05:53

[2020-09-26 08:42:39] #23 [Go To First Post]
User125903 - Posts: 34
I tried pre release and current version,it doesen´t work on both of them,still only 2159 does work,TY

[2020-09-26 13:44:21] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we will check again. We did resolve the exception/abnormal shutdown issue. You should not have that any longer. That is what we resolved. What is the issue you are currently seeing? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-26 13:44:59

[2020-09-26 15:25:59] #25 [Go To First Post]
User125903 - Posts: 34
i stated in post #17,the chrashing is gone,but if i move the profile its not updating,if i have 2 profiles drawn only 1 is selectable,so its the same as in the chartbook i provided,only the chrashing is gone

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