Login Page - Create Account

Support Board


Date/Time: Sun, 20 Sep 2020 19:56:17 +0000



[Sticky] [Locked] - Notice: Missing Historical Intraday Data

[2020-09-11 06:31:32]
Sierra Chart Engineering - Posts: 89756 | Ending Date: 2021-04-05
A problem has been determined related to software updates to support millisecond/microsecond time stamping, where the historical data servers were not correctly interpreting the start Date-Time for requested historical data and data from a partially incorrect Date-Time may have been returned.

This may have resulted in missing data.

This issue has been resolved.

If you are missing historical Intraday data in your charts, then follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account